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“Go some where else, dirty tired rooms, no hot water , unfriendly staff”
Review of Landscape Hotel

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Landscape Hotel
Ranked #110 of 270 Hotels in Phnom Penh
Reviewed July 28, 2013

We were terribly disappointed by every aspect of this hotel but for the location, which is good. We stayed in what was described as a suite. I hate to imagine what the normal rooms were like. The lift included a flyer on the wall which advertised an enticing 20% off the bill if you dine in the hotel restaurant ,however at check out we were told the ad was old and no discount was given. The rooms were old and badly in need of renovation, the carpet was crawling up and created a dangerous hazard as we kept tripping over the lumps in the carpet. The carpet was very very dirty. The wallpaper was pealing off the walls. The shower head was broken and water went everywhere every time we showered, which was not too often as there was rarely any hot water.after we booked hotel taxi to airport we were told taxi no available, no apology given. Staff resented any of the usual questions like ' would you mind if we have a map '. Breakfast ordinary, never enough fruit. No swimming pool. Beds uncomfortable, very old . Run down old hotel that is poorly managed, no one cares!

Room Tip: Ring a different hotel
  • Stayed: July 2013, traveled as a couple
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Thank Marellalouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 - 65 of 149 reviews

Reviewed June 27, 2013

The hotel is well located, virtuallly on the banks of the Mekong river! The building is impressive nd the rooms are nice and spacious. The furnishing in the room is good, but poorly maintained. Communication is an issue with the staff, as most of them do not understand simple English. This results in neglect of service requests. Unfortunately, the hotel does not have anyone like a duty manager, who normally attends to guests, as and when required.

Room Tip: Take the top floors for an aerial view of the Mekong River!
  • Stayed: June 2013, traveled on business
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Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

This medium sized property is well located near the river and close to the popular tourist areas, royal palace, Casino etc. The rooms are clean, spacious and comfortable. Free WiFi is provided throughout the hotel and the The design is contemporary, albeit with many "interesting" design choices. Staff are attentive and helpful. I find Landscape a good choice for my monthly business visits and would recommend it as a good base for sightseeing as well.

Room Tip: The upper floors have a very nice view on the river.
  • Stayed: May 2013, traveled on business
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Thank MarkHKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

This hotel is in a great location and I'm sure it was once a lovely place to stay. Unfortunately, the room was musty and the wallpaper was peeling - a result of the high humidity and poor ventilation. Our room had a 'river view' but the windows were filthy, an advertising hoarding has been erected to the left and another hotel has been built in front so it was a 'river glimpse' room instead. There are good restaurants within easy walking distance and Phnom Penh is a lively city for a short stay in. The breakfast was adequate but the least inspired of all those we had on our 14 day holiday SE Asia.

  • Stayed: March 2013, traveled as a couple
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Thank ColinaAlmeria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

This hotel does not deserve 4 stars. Our room was smelly from what i believe was a dirty never washed carpet. Bath was leaking and not super clean. The toproof restaurant was closed and they had a restaurant just next door. The restaurant was good. Best selling point. Location is ok, not fantastic.

Stayed: February 2013, traveled as a couple
1  Thank kamilouMauritius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

If your expectations are nothing more than a place to rest for the night, I believe this hotel serves it right to the point perfectly. No frills no thrills, but clean and tidy. The mattress may be needing a little attention soon, but it could just be an isolated case. Generally, the hotel's breakfast is also nothing out of the ordinary, but do try its beef noodle, quite excellent for a hotel buffet line.

Room Tip: Get a room on the higher floors.
  • Stayed: February 2013, traveled with family
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Thank GaryChin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

Let’s start with the positive first. The only good thing about this hotel is the location. Sadly, that’s the end of the positives! We have been travelling around South East Asia for 4 weeks; across 12 cities and this had to be only hotel which was absolutely terrible. The group had 4 rooms booked in different floors and all had the same problem!

Reasons Why?

1. Very strong smoke smell in non smoking rooms. This is a non smoking hotel.
2. Mould in the bathroom.
3. Very dirty and unhygienic – serious cleaning issues. This can lead to health issues.
4. Unfriendly staff; especially when requesting to speak to the Manager. It seems this hotel does not have a Manager that is available for guests to speak to.
5. Unhelpful Manager

We booked two nights, and on check in we immediately told the staff and management that all rooms had extremely strong smoky smell, mould in the bathroom, damp carpets and wet areas. We requested a full refund and the Manager refused. We complained for hours until the Manager agreed to refund us for 1 night only.

This hotel also had free airport transfer which they did not fulfil. They also refused to refund the transfers considering we had to catch 3 Taxis from the airport to the hotel.

Please be aware and I would seriously consider other hotels.

  • Stayed: January 2013, traveled with friends
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2  Thank vik_chh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Landscape Hotel

Address: 443 Street: 258, Sang Kat Chat Tomuk | Khan Duan Penh, Phnom Penh 12000, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #110 of 270 Hotels in Phnom Penh
Price Range: $41 - $83 (Based on Average Rates for a Standard Room)
Number of rooms: 63
Official Description (provided by the hotel):
Perfectly located in the heart of Phnom Penh is this property which surrounds all the major markets within the contemporary environment. All the stylish guestrooms available at Landscape Hotel are spacious, fully furnished, and designed to meet the comfort of the guests, all reflecting magnificent atmosphere. The mini bar offers a great selection of drinks like cocktails as well as hot and cold beverages with the addition of a comfortable and luxurious stay. Landscape Hotel is suited for all customers who wish to take a break from their busy schedules and explore Phnom Penh within serenity and a friendly environment. ... more   less 
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