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“Amazing place to stay”

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The Plantation Urban Resort and Spa
Ranked #13 of 265 Hotels in Phnom Penh
Certificate of Excellence
Brisbane
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Amazing place to stay”
5 of 5 bubbles Reviewed April 8, 2013

From the excellent front desk service to the delicious food at their restaurant and stunning individual daybeds by the pool - The Plantation certainly lived up to its great reviews. It is a tranquil oasis in a very funky setting. We would come back here in a flash. Tuk-tuks were readily available outside at all times of the day and the trip to the river front and other major attractions was quick. The rooms were always kept very clean, the decor was nice and the large tv was a bonus (not that we watched much!). We had a family of five next door to us and never heard a thing so the insulation must be good too. Although there are plenty of great restaurants in Phnom Penh we opted to eat at the hotel a few times because it was so good. Loved their breakfasts - plenty of variety. They also have a spa on site and my 8 year old son and I both had massages there. We thoroughly enjoyed it. All in all, fantastic value for money.

Room Tip: We stayed on the top floor overlooking the pool.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
3 Thank templin_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (423)
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Virginia
Level Contributor
210 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

We really enjoyed our stay at the plantation. It is in an ideal location to explore the city-especially the Grand Palace. The hotel has 70 rooms but it feels like a much smaller hotel. The grounds are beautiful, actually nicer than the rooms. We would only give the rooms a 3 and the towels a 3, but overall we had such a great time we give them the full 5. The rooms could use a paint job, but it was clean and a nice size. We enjoyed the extra bed by the window for reading and napping. And having a balcony was nice.
We normally do not eat at hotel restaurants as we enjoy the street food, but we were tired on our first night and opted for their Saturday night BBQ. It was wonderful and the outdoor seating on the roof is magical. The breakfast is also lovely and served in the little restaurant by the pool. The staff are very friendly and happy to help. Definitely a great choice!

Room Tip: One with a balcony overlooking the pool.
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  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

We spent a weekend at the Plantation Hotel in Phnom, Penh and are very glad we did. The staff were helpful and attentive, eager to do what they could to make our stay an enjoyable one. We were able to arrange pick up from the airport which took the stress out of trying to find a taxi. Check in was easy and they were accommodating when we asked to delay check out by one hour. The hotel is located near the Royal Palace and you can arrange for city tours or a spa package through the reception desk. The breakfast buffet was included with our room and had good quality food to choose from. Overall we were very happy with our stay here and would recommend this hotel to future travelers.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank wattage85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

I am a regular traveller to Phnom Penh but stayed at this hotel for the first time.
I was delighted with the design of the hotel and the ambience. Lots of green plants/trees within the hotel specially around the pool area make for a wonderful natural environment.
The rooms are spacious and immaculately kept. I stayed in a pool-facing room and loved it.
what was spectacular, was the quality of service. This is one of those relatively few hotels where I sensed the smiles were deeply felt and the hotel staff was more than willing to go to great lengths to meet guest needs. When I arrived I found I had a defective AC charger from my laptop. I went online a found a place that did have the accessory I wanted in stock but it was some distance away and I was tired. Front office staff offered to get it for me without hesitation and within the next hour I was up and running with a brand new adapter.
The breakfast was sumptuous and offered a wide spread.
The Plantation will certainly see me again!

Room Tip: I'm partial to pool facing rooms, but the view, because of the greenery around the pool, made it...
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  • Stayed March 2013, traveled solo
    • Value
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Helpful?
4 Thank kaypatzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sooke, Canada
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

A peaceful oasis in an otherwise dirty city . The rooms are simple but are clean and are just fine. The balcony we had on the first floor just looked at a wall - small space but they put some bamboo out there to dress it up. The breakfast was great with lots of selection. The pool was the best part of this hotel ! So nice , especially the private loungers with steps right into the pool. Staff was very helpful and friendly. Very helpful with arranging taxis for our tours. Good location too. You can hear everything in the hallway from your room , not very soundproof.Our stay was marred only by an unfortunate incident on our last day - my husband had a significant amount of money stolen from his backpack which he had left unattended for under a minute at the lobby while we were waiting for our taxi to the airport. The bell boy went to get our bags since we had had them in storage. The bell boy came back and said our bags were ready so we went into the next room which is still in the lobby . He pointed to our bags , but they were not our bags so he went to exchange them and we went back in the lobby . This was the only time our bag was unattended ( yes our bad - we know , never leave your bag! ) but it was seriously less than a minute and basically in the same room with an open door way. The bellboy came right into the lobby the next time with our bags and took them outside to the taxi and we were off to the airport .The thing is, is that it had to be someone who had watched my husband while he was paying our bill at checkout which was 2 hours beforehand.( His bag was NOT unattended at all during checkout) Only someone who had seen where he had put money in the backpack would know and be able to get it that fast. Zippered pocket in a zippered travel wallet in a zippered backpack. And only our US money and Thai money was taken - they were in separate areas too. Unfortunately we did not realize this until we arrived in Veitnam and had to pay for our visas and had no US money. My husband emailed the manager as soon as we arrived at our hotel. The response was quick and sympathetic but unfortunately they do not have cameras in that part of the lobby. We were offered a couple free nights stay for our troubles. We really appreciated his timely response. We feel something happened when we were distracted ( accidently on purpose ?) with our other bags -we hate to make these accusations but just be careful with your things. This was a wake up call - we are usually so careful but obviously things can still happen when you are only 10 ft away . Besides this incident we had a great relaxing stay.

  • Stayed March 2013, traveled as a couple
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Helpful?
5 Thank LaLa0516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at The Plantation Urban Resort and Spa, responded to this review, April 4, 2013
Dear Lala,

Many thanks for this very kind review and very sorry about the stolen money.

The bags were left on the orange seats in front of the three receptionists. Those are is not covered by the camera, but we can clearly see all three receptionists at their desk at the time. It would have been quite difficult for someone to open a bag right in front of them. To me it could have happened in the room before you took the luggage out or on the way to Vietnam. Unfortunately we will never know....

Hope you had a great time in Cambodia and that you so much for supporting us so strongly with your review despite this incident!

Cheers,

Alexis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

Really lovely hotel - rooms are a little basic but clean and nice.
Pool area is great, with a really nice lounge area. Perfect for chilling - a real oasis especially after a day's sightseeing.
Breakfast is simple but good - beautiful location by the pool.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
5 Thank baselgirl_1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermanus, South Africa
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

We traveled in Cambodia and Laos for 3 weeks and the beds at The Plantation was the best-not rock hard like all the others! The pool is great and so is the breakfast. Beautifully designed and tranquil hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank karinSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Plantation Urban Resort and Spa

Property: The Plantation Urban Resort and Spa
Address: 184 28, Street, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#7 Business Hotel in Phnom Penh
#8 Luxury Hotel in Phnom Penh
#9 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Plantation Urban Resort and Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Plantation Urban Resort & Spa is a seventy-room charming and colonial style hotel, located behind the Royal Palace and National Museum, in the heart of Phnom Penh. It is set up in a lush and exotic garden with a main 20 meter natural stone swimming pool and red pool & bar. Facilities include restaurant, two bars, spa, fitness and a shop exclusively dedicated to Cambodian products. An art gallery is surrounding a lotus pond in front of the reception. ... more   less 
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Also Known As:
The Plantation Hotel Phnom Penh

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