We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Plantation - urban resort & spa
Nearby Hotels
$207
Sofitel
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$193
$174
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$49
$41
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
The Kabiki(Phnom Penh)
$34
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$77
$56
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
G Mekong Hotel(Phnom Penh)
$54
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Pavilion(Phnom Penh)
$66
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
TeaHouse(Phnom Penh)
$27
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Blue Lime(Phnom Penh)
$40
$36
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$30
$27
Agoda.com
View Deal
  • Free Wifi
  • Breakfast included
Reviews (2,008)
Filter reviews
2,008 results
Traveler rating
1,281
573
113
24
17
Traveler type
Time of year
LanguageAll languages
More languages
1,281
573
113
24
17
Show reviews that mention
All reviewsroyal palacean oasispool areaupstairs restaurantday bedtuk tukbeautiful poolbreakfast buffetbeautiful hotelthe hustle and bustlenational museumbusy citythe riveregg stationcentral locationkilling fieldssiem reap
Filter
Updating list...
1,365 - 1,370 of 2,008 reviews
Reviewed March 18, 2013

The Plantation seems to be a hotel of the moment in Phnom Penh. When we told a friend who has been working in Cambodia for over a decade that we were staying there she was impressed.

It has a great location. It is within walking district of the National Museum, Royal Place, Streets 240 and 51, and the restaurants along the river.

At first look it does look great. The hotel entry is located in a renovated colonial building. The rest of the construction is newer. One has three stories and the other has two. It has inviting reception area just past a reflecting pool at the entrance. There is a fairly large pool with private seating areas. The breakfast area overlooks the pool. It seems like a perfect place to stay in the chaos that is often Phnom Penh.

Then you get to the rooms. The rooms are not well insulated/soundproofed. You can hear noise from other rooms and people walking above if you are not in a top floor room. When walking in the hallways remember that people in the rooms can hear everything you say.

There is little storage space in the rooms. But the wifi was very good.

Most of the rooms have open bathrooms. The toilet is in room all by itself without water source – no sink or any hose that is common in hotels so one has the option of cleaning one’s self with water, not just dry paper.

We stayed in two rooms. The first was supposed to be a Deluxe Twin with a balcony. Instead it had a terrace facing the pool, resulting in little privacy. Ground floor rooms that do not face the pool are dark.

On the website the words terrace and balcony seem to have little meaning, and the rate card we got at the hotel used the word balcony for the room we were given .

We asked for an upgrade to a room with a balcony overlooking the pool. After a long delay, a helpful staff person who took our bags explained that that there could be staff concern that we were asking for room change at no cost, and not an upgrade. We made it clear we knew it would cost more and the upgrade was accomplished.

The Deluxe Double room with pool view on the 1st floor (2nd floor in the US) in the two-story building was well worth the extra $10 per night. It had the balcony we expected. It was a far better room. It had privacy and more light.

If you stay at the Plantation ask for room on a top floor with a balcony overlooking the pool. There is a lift and the buildings are connected.

The breakfast was fine except the volume and music selection was better suited for a bar at happy hour than for breakfast at eight in the morning. When asked they did turn the volume down somewhat. Several other guests thanked me for getting the volume turned down.

Room Tip: The hotel’s website says that some rooms have “no view.” They mean it. Some have windows facing a wall and others are in set back in areas that get no or very limited light. Ask for a room on a top floor with a balcony facing the pool.
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ERBfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at Plantation - urban resort & spa, responded to this reviewResponded March 19, 2013

Dear Guest, sorry for disappointing you with the room. Some of the rooms are indeed not sufficiently well insulated, the buildings we refurbished are a bit old. As for the staff, we are conducting in-going training, so I hope improvements will be visible soon! Cheers, Alexis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

We spent two nights here in March 2013. It is indeed an oasis in the heart of a very, very busy city. However, I felt that whilst it looked good on the surface, underneath, there were areas that needed some attention. We had a room overlooking the lovely pool area. The room was spacious with air conditioning and a large comfy bed. The shower was ok but the floor needed some attention and there was staining on the walls. The black floor tiles had the unfortunate appearance of needing to be washed - the finish had deteriorated on them. We ate in the restaurant on the first evening, and the food was well cooked, but almost every wine on the list was unavailable. We filled in the 'instant comments' card, and received a very good response from the manager, who offered to change our room and also offered a free meal in the restaurant. We were only going to be staying one more night, and had made arrangements for dinner, so declined the offer, but appreciated the speed and nature of the response. We later met the manager by chance, and he explained that they had opened the hotel in a bit of a rush and that some of the staff had not had enough training, and some of the materials used had been a subsequent disappointment.

This is not bad hotel, - it just needs some attention paying to some of the details. Maybe we just had an unfortunate experience - I hope so. The staff were very friendly and helpful, and it is ideally situated to see all the sights.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank suzywuzyweasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thepavilion, Owner at Plantation - urban resort & spa, responded to this reviewResponded March 19, 2013

Many thanks for your honest feedback. Sore rooms indeed need some attention and we are working on them. Hope that will solve the issues! Cheers, Alexis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

We spent three nights at the Plantation this month. The room, while rather small, was beautifully appointed and very clean. There are two pools, the one next to the breakfast area was superb. Breakfast was adequate, however, not great. Staff, on the other hand were amazing...always pleasant and helpful. The hotel is situated in a very convenient area...not too far from the Riverfront restaurants, Grand Palace etc. the only flaw in our stay (and it was minor) was at checkout. We told the front desk that we had incurred no additional charges during our stay (for mini bar, phone, etc.) and while walking out, an employees ran after us frantically waving a sheet of paper and indicating that there were outstanding phone charges. The amount was under $1.00 and while it is true we made several attempts to call a local number, we never connected so I don't know why we were charged! Having said that, the cost was not the annoyance, it was the embarrassment of being stopped for something so minor....and for which we were innocent.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Joni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

Modern look with very nice decor and comfortable rooms. Some rooms have stair access only. Lovely pool and great breakfast area. Excellent breakfast choices. Staff are friendly and helpful. Central but not noisy.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Bettina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

This is a great hotel! Medium priced but good location, price and features. We would definitely stay here again. Not good if wanting budget accommodation or luxury accommodation but a good compromise between the two! Staff are friendly and knowledgeable and would do anything for you.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Megan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews