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“Lovely oasis of calm”

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The Plantation Urban Resort and Spa
Ranked #13 of 265 Hotels in Phnom Penh
Certificate of Excellence
London, England
Level Contributor
180 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Lovely oasis of calm”
5 of 5 bubbles Reviewed February 20, 2013

We loved this hotel. Phnom Penh is busy to say the least, but the instant feeling of calm as you walk through into the outer courtyard is extraordinary. Some traffic noise is inevitable, but it is very quiet. The staff are all attentive, and helpful. The pool area is beautiful. The rooms are modern and stylish. All those things and it's a 20 min walk from the Palace and the national museum, and about a $2 tuk tuk ride to the market or the river front, so perfectly situated.

Room Tip: Pool view rooms are very pleasant. Block 4 has an outside staircase to access the poolside restauran...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JFBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (423)
Date | Rating
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English first
Hong Kong, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

We arrived here after having taken the long long hot and dirty bus journey from siem reap and I don't think my husband has been more thankful of a hotel choice of mine!

Unassuming from the street we walked in to the peaceful courtyard with trendy art on the walls and large pond in front of a French colonial building. We checked in very quickly and easily and were shown to our first floor delux room with pool view. The pool is amazing, located at the back of the hotel away from the street noise, surrounded by palm trees and other foliage with sunbeds and cabanas all round. It really is a gorgeous sanctuary where we could have stayed for 3 days ignoring sights...

The room was modern and minimalist but warm and comfortable. The bed huge. The bathroom has a walk in shower, not great water pressure but better than that of our other hotel in Cambodia.
All the first and second floor pool view rooms have good views and lots of light. The other rooms appear to be a bit pot luck. Some terrace rooms have a lot of trees and shrubbery so may be a little darker or face the wall on outside border of hotel, so I'd recommend pool view delux room with balcony.

The breakfast was great, huge variety as a lot of different nationality guests. Chinese, English, French, German... So there was bacon eggs, noodles, congee, croissants, fresh fruit, cold meats and cheese etc. breakfast is served by the pool which is super nice. We ate lunch and dinner once in the hotel during our 3 night stay and can say that all the food we ate was very good.

One day we decided to go to the killing fields the hotel suggested a taxi rather than tuk tuk because the journey is very dusty, this was a good call! it took around 10 mins from us booking for the taxi to arrive and take us. They also arranged us a transfer for the airport leaving at 5pm for a 7pm flight which we found out was very silly because it's rush hour and they failed to take that into account so we nearly missed our flight. It's not half an hour to the airport at 5pm! Apart from that blip I'd say the service was great. No problem on the English but then we didn't ask the staff anything too difficult.

The location of the hotel is great for palace etc. it's easy to get anywhere and there are always tuktuks outside waiting for people. The hotel lists out suggested tuk tuk prices for you too to make it easy.

I'd definitely recommend this hotel to friends and family, our stay was fantastic.

Room Tip: Take a delux room with pool view and balcony to ensure good light and nice view
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank want_need_a_holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

This hotel is a renovated French building and it still has that French colonial charm about it. The location is perfect, within walking distance of the major city attractions; the Royal Palace, the Silver Pagoda, the National Museum, and the river for restaurants and bars. Tuk tuk’s are just outside the gate for the longer trips and the hotel gives you recommended rates.
The pool area is lovely with cabanas on either side for lazing in the shade, and at breakfast it is a calm outlook for the start of the day. There is a small pool and bar off the main reception courtyard for an alternative location for spending a quiet time reading a book.
My room was on the ground floor with a private patio facing the pool. The bed was very comfortable with a mosquito net. The bathroom was basic but the shower itself was good – very good water pressure.
The hotel Spa also gave a 30% discount for the first hour of any treatment which was perfect for foot reflexology after a day walking around town.

Room Tip: I enjoyed the pool side room with the private patio. Walk through the plants to the pool.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

We stayed as a couple at the Plantation for two nights while visiting Phnom Penh. It is a very smart establishment converted from what had been French administrative buildings during the colonial days; the place has a classy “Poirot” feel to it with an abundance of tropical plants.

We had a pleasant room on the first floor with a balcony overlooking the pool and garden. It had a comfortable bed with mosquito net, TV, minibar, and safe. The bathroom had a good, walk-in shower. There are also ground floor poolside rooms if you want to maximize the resort experience.

Food was good with an excellent choice for breakfast. There is a pleasant bar/café for lunch and the dinner restaurant on the upper floor served us a good meal.

The location of the Plantation is fantastic so you can get to many of the key sights on foot. The Royal Palace and the National Museum are just along the road and the river is just a bit further. There are always tuk-tuks outside the gate so longer journeys are no problem.

Room Tip: We had a second floor room overlooking the pool, I would not think having one of the poolside rooms...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DLPtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

This was an island of peace and quiet, very close to the Palace and the Museum. Crossing the roads on foot is really hard so it was great to get back to a very peaceful hotel. They were very friendly we were well looked after. We stayed tree twice. Well done.

The only weakness was the Breakfast and their service was sow sometimes at the bar.

Room Tip: Get a room over looking the pool
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rpennie37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 12, 2013 via mobile

I stayed a few nights and the pool was amazing and location fantastic but don't expect to get too many answers if you have any questions

The buffet was simple and could improve considering what you pay and the tour desk you are better off googling stuff because he didn't have a clue and could barely speak English

That said the hotel experience was greet if you want a few relaxing days and the pool area is to die for but don't expect 5 star service if you like being spoil

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deewannasee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed February 12, 2013

From an architectural standpoint, the Plantation lives up to its promise. Especially the pool area is pretty cool but also the entrance with a very elegant fish pond and a chic roof top terrace. Also, the breakfast buffet is pretty good (though not the best..).

What's more concerning is the hotel's poor service. Hardly any of the staff is speaking English - not even understanding English. When we arrived we wanted to stay an additional night and asked whether they had an availability for another night. They then said yes but we would have to change the room. Correspondingly we packed our stuff the next morning and went to reception to tell them that we are ready to move. They then told us that we could stay in our room...! It would have helped if they told us before... Similarly, when we booked a car to Sihanoukville, the guy at the reception said everything was fine and confirmed the booking. When we doublechecked the night before our departure, another guy at the reception couldn't find our booking and had to re-book.... Last but not least we want to get a massage in the hotel's own spa. We were given a 30% discount on the prices on their price list. When we wanted to book a massage, we were told that they wouldn't have any availability. Hence, the voucers were just worthless.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sven_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Plantation Urban Resort and Spa

Property: The Plantation Urban Resort and Spa
Address: 184 28, Street, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#7 Business Hotel in Phnom Penh
#8 Luxury Hotel in Phnom Penh
#9 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Plantation Urban Resort and Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Plantation Urban Resort & Spa is a seventy-room charming and colonial style hotel, located behind the Royal Palace and National Museum, in the heart of Phnom Penh. It is set up in a lush and exotic garden with a main 20 meter natural stone swimming pool and red pool & bar. Facilities include restaurant, two bars, spa, fitness and a shop exclusively dedicated to Cambodian products. An art gallery is surrounding a lotus pond in front of the reception. ... more   less 
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Also Known As:
The Plantation Hotel Phnom Penh

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