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“Super Great Service...”

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Sofitel Phnom Penh Phokeethra
Ranked #7 of 267 Hotels in Phnom Penh
Certificate of Excellence
Pasir Gudang, Malaysia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Super Great Service...”
Reviewed February 13, 2014

Booked a 1 night stay through the Accorhotels.com. Since no airport pickup/transfer were offered, took the ‘tuk2’ but did a detour to the Killing Fields and Russion Market. Initially the driver offered it USD25, but upon hearing we stayed at Sofitel it somehow came to USD35.. LOL.

Location :- The hotel is not too near to the city attractions. The main entrance is quite awkward since it’s facing a small street rather than facing the main big street which usually such hotels are built. Some ‘tut2” even had a hard time finding the entrance.

Check-in :- Check-in was smooth, done while having the welcome drink (Lemon Grass Tea). Room was ready upon check-in and the staff “Mr. Main” greeted and attended to us in a way that was so welcoming.

Lobby :- The lobby was nice and fragrant. Staffs were very welcoming and it somehow created quite a high benchmark for hotel hospitality.

Room :- We were given a room on the high floors as requested. Local fruits were ready in the room and everything was nice and clean.

Bathroom :- The bathroom was very clean and well-maintained. The amenities given were “nice” but a shaver would be good to add.

View :- Great view but was a bit disturbed by the direct views of a construction site right beside us. Well, at least we know in a few years’ time, a mall will be beside this hotel. Also had a partial view of the river. Did not spend time in the balcony due to the dust from constructions.

Food :- We did not have any meals at the hotel considering we wanted to look for “halal” food at the town.

Remarks :- Through the reservation system, I noted that the trip was in conjunction with my wife’s b’day. We were very surprised that coming back in the evening after a short trip to the town, a b’day cake, an A4 hand coloured drawing and a note from the hotel was ready on the table in the room. It was just great….

p/s :- Everything was just superb. Couldn’t have asked for more. The hotel seems to have their own uniformed ‘tut2’ around, so getting one to go for a tour or a place was not a problem.

Would very much love to come back to this hotel if there were any trips to Phnom Penh.

Room Tip: Take the high floors... great panoramic views.....
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RACD76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 17, 2014
Dear Guest,

Thank you for sharing your experience with us. I am delighted that you enjoyed your stay among us. Our hotel entrance is indeed on a small street but it allows us to offer large and peaceful gardens in the bustling Phnom Penh. I am pleased to learn that you appreciated our Ambassadors friendliness and professionalism – who indeed like to surprise guests with cakes on special occasions!

We would also very much appreciate to welcome you again during your next stay in Phnom Penh.

Yours Sincerely,

Charles-Henri Chevet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2014

Had a great vacation with family in Siem Reap for 3 days and Phnom Penh for 2 days during CNY. We stayed at the hotel for 1 night only, but it was a pleasant experience to stay at Sofitel. The staff was nice and the rooms were in decent condition. Recommend to pay a litter extra cost for Club Millésime access, it's a great deal with all you need for a relaxing stay in a package, The location is about 30 mins drive from the airport to the hotel, recommend to check with the driver if you take a taxi when you leave. Traffic jam is expected.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 10, 2014
Dear Guest,

Thank you for your kind comment. I am delighted that you enjoyed your stay in the Cambodian Capital during Chinese New Year. I am pleased that you had the opportunity to experience the Club Millésime and its impressive view overlooking the fast growing Phnom Penh!

We are looking forward to welcoming you again at the Sofitel Phnom Penh Phokeethra.

Yours Sincerely,

Charles-Henri Chevet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 5, 2014

we loved the luxury , it rooms all nice as we like , the staffs all nice soon as we arrive . Our room has a very top type bath room , so clean , nice sheet and pillow to sleep well . breakfast had choices , and good coffee . When we check in staff very quick , no need to waiting , reccommend here .

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rose h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 10, 2014
Dear Guest,

It is a pleasure to learn that you enjoyed everything in your stay, from quick check-in, to nice amenities and design. Our guests’ comfort is primordial for us that is why MyBed offers excellent mattress, duvet and pillows for a good night sleep.

We are very much looking forward to welcoming you back at the Sofitel Phnom Penh Phokeethra.

Yours Sincerely,

Charles-Henri Chevet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 3, 2014

We stayed for a long weekend and it was great. The rooms are good and very clean, the staff is excellent and very attentive. At the high end of price for Asia, but in the end it was well worth it. I would highly recommend this hotel. Tuk-tuks available at the reception lobby and they are all you need to get around Phnom Penh. Riverside area where there are a number of bars and restaurants is only 10 minutes away by tuk-tuk.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 5, 2014
Dear Guest,

I would like to thank you for this excellent review. I am pleased that an experienced traveller like you appreciated our hotel and its design. I hope you enjoyed the tuk-tuks rides in Phnom Penh and discovering the city!

We are looking forward to welcoming you once again at the Sofitel Phnom Penh Phokeethra.

Yours Sincerely,

Charles-Henri Chevet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Level Contributor
667 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed February 3, 2014

This is the second time we have stayed at this hotel. Each time we have found that the staff are very friendly and helpful when needed. Rooms are large, with a nice tub/shower and they are very clean. Nice feature is that they provide complimentary Wi-Fi in your room. Next time we are in Phnom Penh we will stay here once again.

Room Tip: Request a room with a river view.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nvlinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 5, 2014
Dear Guest,

Thank you for your kind comment. It is a pleasure for us to learn that guests are coming back again at the Sofitel Phnom Penh Phokeethra. I hope you enjoyed a relaxing bath with our Lanvin amenities during your stay.

We are very much looking forward to welcoming you once again in our hotel.

Yours Sincerely,

Charles-Henri Chevet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 2, 2014

Sofitel Phokeethra is located a good 10-15 minutes away from the city centre.
It provides a relaxing getaway from the hustle and bustle, yet still close enough for those wanting to venture out. One think i will recommend is requesting the main view, as there is a new shopping centre being built next to the hotel, Our view wasn't that great.

Apart from that friendly staff as usual in Cambodia, Could not complain about anything!

Room Tip: Request Front view room (Away from shopping centre construction)
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, February 4, 2014
Dear Guest,

Thank you for sharing your experience with us. I am happy that you appreciated the calm and peace offered by our hotel and gardens. For your next visit we will be pleased to provide you with a room overlooking the Tonle Bassac river.

We wish you a good journey back to Australia and hope to welcome you again soon in Phnom Penh.

Yours Sincerely,

Charles-Henri Chevet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Phnom Penh Phokeethra

Property: Sofitel Phnom Penh Phokeethra
Address: 26 Old August Site, Phnom Penh 12101, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Phnom Penh
#2 Romantic Hotel in Phnom Penh
#4 Family Hotel in Phnom Penh
#5 Luxury Hotel in Phnom Penh
#6 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Phnom Penh Phokeethra 5*
Number of rooms: 201
Official Description (provided by the hotel):
Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia ... more   less 
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Also Known As:
Sofitel Phnom Penh Phokeethra Hotel Phnom Penh

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