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“ecxcellent service”

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Sofitel Phnom Penh Phokeethra
Ranked #6 of 275 Hotels in Phnom Penh
Certificate of Excellence
Reviewed July 29, 2013

The hotel is customer focused and provides excellent service on the 4 times I have stayed there-----consistent quality.The food in the variour eating areas covers all needs and desires. As well, the hotel has an excellent fitness centre that would meet most people's needs. After a long day at businesses meeting the bar provide a quiet and restful atmosphere to unwind. As you can see I was impressed by the overall experience.

  • Stayed: July 2013, traveled solo
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Thank David54875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Many thanks for your review and excellent feedback. It is very encouraging to get comments like this and to learn that our guests enjoy so much our hotel, both on the business and leisure aspects. Hoping to see you very soon at Sofitel Phnom Penh Phokeethra.
Yours sincerely,

Charles-Henri Chevet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 - 867 of 1,438 reviews

Reviewed July 25, 2013

Loved this hotel. Our room was large enough for the 2 large single beds, bathroom great. Enormous buffet breakfast was included in our package (3 nights when paying for2). Pool fabulous, staff friendly. Only downside was no happy hour for cocktails. Would definitely stay here again.

Stayed: July 2013, traveled with friends
Thank Gwynneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you for your review and your positive feedback, especially regarding our buffet breakfast at La Coupole. I noticed your comment regarding the cocktails, and I am very happy to announce you that Le Bar now hosts Happiness Hours – Fridays Remixed every Fridays from 5pm to 9pm, and cocktails are part of our 50% OFF offers. I hope we will have the great pleasure to welcome you again soon and get your feedback about Happiness Hours cocktails.
Yours sincerely,

Charles-Henri Chevet
General Manager

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Reviewed July 23, 2013

Loved this hotel, coming back to it after adventures in Phnom Penh was a great feeling. It is set well back from the road and is a bit of luxury in what can be a dusty and busy city. Rooms very large and well appointed with twin basins in bathroom and separate shower with Lanvin amenities.

Staff were friendly and greeted you in french as you passed by which was a nice touch. The breakfast was probably the best ive had in asia with excellent breads made in house and a teriffic eggs benedict available at the eggs station.

Tuk tuks are more expensive when booked through hotel but negotiations are possible. There is what appears to be a shopping centre under construction next door so there was some construction noise during the day however it stopped in the evenings. It did not affect my stay

Overall an excellent stay, ill be back when next in PP.

  • Stayed: June 2013, traveled as a couple
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Thank Aussie_Flyer_dotnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you for this great review! We are delighted to hear that you really appreciated your stay with us and that you loved our breakfast at La Coupole so much. It is always a pleasure to learn that our cuisine is much appreciated. I hope we will have the great pleasure to welcome you again very soon.
Yours Sincerely,
Charles-Henri Chevet
General Manager

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Reviewed July 23, 2013

My husband and I stayed here for our first wedding anniversary having booked under the So Relaxing Package. From the moment we drove through the gates (away from the noise and grime of Phnom Penh) to check-out, our experience was nothing short of outstanding. On checking-in, to our joy, we had been upgraded from a Standard to a Luxury room on the 11th floor. It was spectacular - the bed was extremely comfortable, with everything you could need for a stay. They had even arranged rose petals on the bed and in a filled bath, as my husband had noted that we would be celebrating our anniversary.

Our So Relaxing package included a one-hour massage for each of us. On entering the spa, your senses are highlighted to the wonderful decor, smells and sounds of tranquility. We were given some herbal tea and a macaroon (although we asked for more since they were so tasty) after choosing our treatments. The private room, with your own steam room was a real treat, and the signature massage was great.

We were greeted with two gifts on returning to our room, one of which was a homemade chocolate cake congratulating us on our milestone - these small touches were much appreciated. Finally, we can't forget to mention the breakfast: the selection was enormous, both hot and cold, Asian and otherwise - including a chocolate fountain, homemade Belgian waffles and French crêpes to order, and a cheese selection! Throughout our stay, the staff were courteous, friendly, and incredibly attentive. The only disappointment came when we had to leave! Very highly recommended indeed and, in our opinion, the best hotel in the city!

Room Tip: Higher floors have great views across the city and will not attract mosquitoes!
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  • Stayed: July 2013, traveled as a couple
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Thank Abi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you very much for this fantastic review! We are delighted to hear that you had a Magnifique stay with us and that you appreciated our staff’s special attentions. We hope to have the great pleasure to welcome you again very soon at Sofitel Phnom Penh Phokeethra.
Yours sincerely,

Charles-Henri Chevet
General Manager

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Reviewed July 20, 2013

Classic French charm with magnificent facilities and friendly service. I have been to many hotels in Phnom Penh and nothing beats this beautiful hotel. Certainly one of the best I've been to. A must stay when u come to Phnom Penh.

  • Stayed: July 2013
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Thank THTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Many thanks for this positive feedback. It is very encouraging to get comments like this one, especially from someone who has experienced other hotels in the city. We hope we will have the pleasure to welcome you again very soon at Sofitel Phnom Penh Phokeethra.
Yours sincerely,

Charles-Henri Chevet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

While I now always stay at the Sofitel Phnom Penh Phokeethra at Phnom Penh, Cambodia whenever the need arises to trabvel there, I want to add that one of the joys of being in residence is their three meal restaurant off the Lobby, "La Coupole Restaurant". It's beautifil, the people are wonderful; and the food is Five Star breakfast, lunch & dinner. And you have access to their wine cellar for any meal, so it is never too early for fresh French baguettes, Farm House Cheeses and a bottle of your favorite Bordeaux, Burgundy or whatever.

Room Tip: Ask for their "Best price" on a Deluxe room, including access to the Executive Lounge: It...
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  • Stayed: July 2013, traveled on business
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Thank globaltraveler97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Many thanks for your great review about La Coupole. We are delighted to hear that you appreciated so much our service and cuisine at La Coupole and we will forward your comments to our culinary team. We are very proud to be able to deliver excellent gastronomy to our guests. Hoping to see you very soon at Sofitel Phnom Penh Phokeethra.
Yours sincerely,

Charles-Henri Chevet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

I stayed here over 2 years ago when they first opened. I rolled up in the front entrance with my Honda Scoopy scooter and they valet it for me. The rooms are very nice and the staff is friendly. They have a very nice swimming pool but there isn't much to do there so If you want peace and relaxation, I would recommend it.

Stayed: August 2012, traveled as a couple
Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you for your review. We are glad to know that you enjoyed your stay with us and appreciated our staff friendliness. We are looking forward to welcoming you again very soon.
Yours sincerely,

Charles-Henri Chevet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Phnom Penh Phokeethra

Address: 26 Old August Site, Phnom Penh 12101, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Phnom Penh
#2 Romantic Hotel in Phnom Penh
#4 Luxury Hotel in Phnom Penh
#4 Family Hotel in Phnom Penh
#5 Spa Hotel in Phnom Penh
Price Range: $203 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Phnom Penh Phokeethra 5*
Number of rooms: 201
Official Description (provided by the hotel):
Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia ... more   less 
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Also Known As:
Sofitel Phnom Penh Phokeethra Hotel Phnom Penh

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