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“Phenomenal Customer Service and Hotel”

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Sofitel Phnom Penh Phokeethra
Ranked #7 of 265 Hotels in Phnom Penh
Certificate of Excellence
San Jose, ca
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Phenomenal Customer Service and Hotel”
5 of 5 bubbles Reviewed September 10, 2012

The customer service at this hotel is comparable to the spirit of the people of Cambodia: 5 diamond service and 5 diamond hearts. This country has been through a lot, but if you visit for travel or business you will be greatly rewarded. Plus, if you stay at the Sofitel you will be treated as kings and queens every step of the way. Additionally the food and drinks at the hotel are up to French standards: superb in every facet and offering both Khmer and Western offerings. The breakfast feast alone is worth the price of admission. Additionally, I have experienced many high end spas and massages through the years, but I was blown away by the traditional Khmer massage at Sofitel. It's like Thai massage yet more healing and more relaxing. It's very affordable too.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Halfdan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, October 24, 2012
Dear Guest,
Thank you for your review and all your kind words! We feel very proud and grateful that you compare our service with the spirit of the Cambodian people. That is certainly a compliment that encourages and motivates the entire team.
We are very pleased that you enjoyed both drinking and dining at the hotel and it is also fantastic to hear about your positive experience at our So SPA. I will personally see to that your feedback reaches our culinary and wellness teams.

Again, thank you for feedback, we can’t wait to welcome you back to the Sofitel Phnom Phnom!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,304 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 10, 2012

The Sofitel Phnom Penh has the ability to make even the most travelled and experienced business guest feel special. It has a very welcoming feel leaving you believing that you are the very special guest that has the most individual attention. The smiles and attitude of the staff are excellent. the overall feel of the hotel is calming and serene. It has fantastic facilities including excellent restaurants and the Spa is a must. It is just about my favourite in Asia and I travel all over every week.
John Mellows

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnMellows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, October 24, 2012
Dear John,

Thank you for sharing your experience at the Sofitel Phnom Penh on TripAdvisor.
We are absolutely delighted to hear that you felt special during your business stay with us. We always aim to provide warm and personalized service that in combination with first-class facilities creates unique and memorable experiences for our valued guests. I will make sure that your that your review gets passed on to our hotel ambassadors, it will surely be a source of motivation for the entire team.

We very much look forward to welcoming you back during your next visit to Phnom Penh.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

We spent 2 nights in this fabulous hotel. The staff were very friendly and helpful. The breakfast is extensive and excellent. My wife and daughter enjoyed the bar. The italian restaurant was really good for our last night in the city. The beds and pillows are excellent. Even the bathroom shampoos etc.were first class. Mark, Melbourne,

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkFernandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, September 7, 2012
Dear Mark,

Thank you for taking the time to write a review about your recent stay with us!

We are delighted to hear that our Food & Beverage outlets and room amenities helped to facilitate a comfortable and enjoyable stay for you and your family. We are also very pleased to read that you found our staff friendly and helpful. I will see personally see to that your kind feedback gets passed on to the service team.

We are honored to be your favorite city hotel and look forward to having you and your family back during your next visit to Phnom Penh!

Your Sincerely,

Charles-Henri Chevet
General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 2, 2012

Hotel is immaculate with fantastic service from the front lobby to room service. All the staffs were overly friendly and helpful. They have A very nice selection breakfast buffet....like the bread selection!

Woud go back and say again!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, September 5, 2012
Dear Guest,

Thank you for your short but amazing review!

We are delighted to hear that you found our staff both friendly and helpful and that you experienced fantastic service throughout your stay. We are also glad to hear your enjoyed our breakfast buffet. We will be sure to pass on your kind feedback to the service team!

We very much look forward to having you back to show you yet another Magnifque time at the Sofitel Phnom Penh!

Yours sincerely,

Charles-Henri Chevet
General Manager Sofitel Phnom Penh Phokeethra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 30, 2012

Spent two days here after spending time in Siem Reap at Angkor Wat, really great hotel to relax and unwind. Can not think of a single bad thing to say about the hotel, and the only negative experience was one not of the hotel's making (an embarrassing and very loud altercation between two guests). The beds are so comfortable, the room service and breakfast food is top notch, the shower is hot with great water pressure, the pool area and gym are wonderful. There is a gorgeous little cafe in the foyer (Chocolat) which makes a range of delicious little goodies (and prepares quite good coffee). I could go on and on about the positives of this wonderful hotel. The staff are all exceedingly polite and willing to go out of their way to assist you. If I know of anyone coming to Phnom Penh, not only will I recommend Sofitel Phnom Penh, I will FORCE them to stay here :) Well done Sofitel.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrk1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, September 5, 2012
Dear Guest,

Thank you for this fantastic review!

It is with great pleasure we read that our Sofitel MyBed, pool area and gym could help you to relax and unwind completely during your stay with us.

Furthermore, we are very happy to hear that our Food & Beverages service was to your satisfaction and that you found time for some well-deserved indulgence at our bakeshop Chocolat!

It is also great to hear that you experienced our staff polite and helpful as we always aim to take the extra step in order to exceed the expectations of our guests. We will be sure to pass on your generous feedback to the entire service team.

Again, thank you for all your kind words. We are genuinely happy we could make your stay special to an extent that you would recommend us to anyone coming to Phnom Penh.

We very much look forward to having you back during your next visit Phnom Penh.

Yours sincerely,

Charles-Henri Chevet
General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
1 review
5 of 5 bubbles Reviewed August 26, 2012

I stayed at this hotel last weekend and it was a delightful experience, good location, spacious grounds, lovely room and pool facilities and friendly, happy, helpful and respectful staff. The reastaurant facilities were top class and my included buffet breakfast was sensational! A very enjoyable experience! Julie, Australia

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, August 27, 2012
Dear Julie,

Thank you for your writing a review about your recent stay with us!

We are very pleased to hear that our convenient location, spacious guest rooms and hotel facilities could help to make your stay with us a delightful experience!

It is also fantastic to hear that you enjoyed our restaurants offerings and the breakfast buffet in La Coupole to such an extent that you found it sensational!

Furthermore, we are naturally very happy to hear your satisfaction with the service from our hotel ambassadors. We will be sure to pass on your kind feedback.

We very much look forward to welcoming you back during your next visit to Phnom Penh!

Yours sincerely,

Charles-Henri Chevet
General Manager Sofitel Phnom Penh Phokeethra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 24, 2012

We are frequent travellers to Cambodia, particularly Phnom Penh. Every trip we will stay at Sofitel Phnom Penh. The hotel has excellent amenities and big spacious rooms. During our last stay in August, we were pleasantly surprised when the hotel upgraded us free of charge to a superior room and it was a gesture that we really appreciate.

In addition, we just loved to sit at the hotel's luxurious lobby to catch a breather whenever we return from a trip to the city or elsewhere. The hotel staff has to be commended. They never fail to greet us with warmth and sincere smiles. Once, we were just cooling off after returning from a hot day spent zipping around Phnom Penh city, a Sofitel customer service staff, readily greeted us. Not only that, she saw that we were all hot and tired, and she took the initiative to bring cooling, lemon-grass-scented towels for us to freshen up. It was such a nice gesture and certainly most refreshing for us. This was usually done for guests upon check-in but their staff had the initiative to really care for the guests and genuinely extend their service to went way beyond delighting us.

Sofitel makes us feel really welcomed and it is just like coming home! Thank you and Well Done!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sohyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review, August 27, 2012
Dear Sohyin,

Thank you very much for sharing your latest experience at The Sofitel Phnom Penh with us!

We are happy to hear that you enjoy our spacious rooms and that our grand lobby can help you relax and unwind after a long day being out and about.

It is with great pleasure we read your kind words about the service provided by our hotel ambassadors. Our aim is always to provide excellent personalized service that exceeds the expectations of our valued guests, and we know our service team is the key to achieve it.

We would be delighted to remain your “home away from home”, and very much look forward to offer you yet another Magnifique experience during your next visit to Phnom Penh!

Yours sincerely,

Charles Henri Chevet
General Manager Sofitel Phnom Penh Phokeethra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Phnom Penh Phokeethra

Property: Sofitel Phnom Penh Phokeethra
Address: 26 Old August Site, Phnom Penh 12101, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Phnom Penh
#2 Romantic Hotel in Phnom Penh
#4 Family Hotel in Phnom Penh
#5 Luxury Hotel in Phnom Penh
#6 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Phnom Penh Phokeethra 5*
Number of rooms: 201
Official Description (provided by the hotel):
Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia ... more   less 
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Also Known As:
Sofitel Phnom Penh Phokeethra Hotel Phnom Penh

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