We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,625)
Filter reviews
1,625 results
Traveler rating
1,207
333
51
23
11
Traveler type
Time of year
LanguageAll languages
More languages
1,207
333
51
23
11
Show reviews that mention
All reviewsla coupolethe executive loungedo fornile barclub millesimeclub roomaeon malllobby bartuk tukmain restaurantbeautiful hotelbusiness tripbreakfast buffetfive star hotelcolonial stylerooms are spaciousjunior suite
Filter
Updating list...
1,211 - 1,216 of 1,625 reviews
Reviewed March 2, 2012

The hotel is lovely, with fantastic large rooms, lovely decor, attentive and a good range of dining venues. However it may be more suited to the business traveller because as tourists if we wanted to go anywhere it was by hotel appointed tuk tuk. The entrance is so long that no street tuk tuks can come by, you can't pop out for a quick cold drink and there's no ATM at the hotel, so overall for us it wasn't very convenient. Although clearly the best/largest hotel I think next time I would get a hotel closer to town, but I'm sure the quality won't be as good as the Sofitel! We ate at the Italian restaurant which was just amazing and very affordable, just make sure you order from the French head waiter as some of local ladies appeared confused, and even tried to top up my red wine #1 with a our different bottle #2. We had a day off from touring and was looking forward to a pool day of reading, snoozing, lunch and some drinks. Unfortuantly the hotel pool is very close to heavy construction going on across the stream so a heavy jack hammer type thing ruined any serenity. The pool was not staffed at all, so after people had used the morning towels they were not replenished and just left dirty on the lounge chairs all day. If you wanted to order anything you had to it via the phone. The man I spoke had real difficulty with English and was not familair with the cocktail menu, after 10 minutes back and forth with all sorts of interepretations (daisy hall begger) we gave up and ordered beers which he could understand better. This took 25 minutes to arrive! We also wanted help getting to Siem Reap but were told the tourist desk doesn't open over the weekend and to wait until Monday (our day of departure)??? Look you expect a few ups and downs, this hotel was a nice visit, rooms were the biggest and nicest we had in Cambodia, just factor in tuk tuks to get around and stock up on simple supplies off site (there is no convenience style shop for water, softdrinks, ice cream etc).

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SumoDoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDeman, Resident Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded March 18, 2012

Dear Sir,

We thank you for your positive and constructive feedback here on Tripadvisor.

We were pleased to read your satisfaction regarding the quality of the large rooms and the good range of dining options we have.

We are sorry for the inconvenience caused regarding additional reminders to your multiples calls at the hotel pool as well the confusing service in our Italian restaurant. Both issues has been addressed in order to avoid any future occurence. We understand the hindrances and frustrations you have been through and we apoligze for these occurences.

Please rest assured that this is not a true reflexion of our normal practices and we hope you will give us the opportunity to prove this to you on a future stay at Sofitel Phnom Penh Phokeethra.

With very best regards.
Frederik Deman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2012

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FDeman, Resident Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded March 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 29, 2012

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FDeman, Resident Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded March 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 22, 2012

  • Stayed: February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FDeman, Resident Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded March 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 21, 2012

right upon our arrival at the hotel i knew to have made the right choice. due to my brand new gold membership they upgraded our room to a luxury room, which was very spacious and came with free wifi

the hotel is located a bit down the road from the city centre, but is still an easy walking distance to the royal palace and offers great views of the river. this sofitel has managed very well to create a complete oasis. although the address is at a busy city street, the hotel is set apart from the street by a park, and the rooms/ balconies all have views to the river on the back of the building.

we specifically liked:
- the service, which is just meticulous everywhere in the hotel
- the excellent breakfast buffet – one of the very best i have come across. the selection was just marvelous and everything was delicious
- the swimming pool where we loved to take a dip after a long hot day of sightseeing
- the lovely scent all around the hotel

  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PushingTheSenses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDeman, Resident Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded April 16, 2012

Dear Madam, dear Sir,

Thank you for staying at Sofitel Phnom Penh Phokeethra!

I am happy to read that you enjoyed our complimentary upgrade to a luxury room as wel the free WiFi we provide.
We are glad that the meticulous service and the buffet breakfast in our restaurant La Coupole is of the best you came across. It make us happy to see that you enjoyed our lemongrass scent all around the hotel and the hotel swimming pools are top after a long hot day in Phnom Penh.

I want to thank you for taking the time to review your stay on Tripadvisor and I am sure it will help the visitors of this page to make a better decision for their stay.

I want to assure you of the service standards that you experienced at Sofitel Phnom Penh Phokeethra are consistent throughout the brand Sofitel worldwide.

We look forward to welcoming you again soon.

With very best regards,
Frederik Deman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews