I was looking forward to staying at this hotel after reading some of the reviews. Unfortunately it did not live up to expectations. We had previously stayed at the Park Hyatt in Saigon, and La Verandah in Phu Quoc, so had up until this time had wonderful hotel experiences.
On the surface the hotel looks impressive, but it is exactly that - surface.
There are virtually no hotels now that do not offer free wi-fi, but the Sofitel does not. They charge $3 US an hour to log on which is pretty ridiculous when all most people want to do is check their emails and get off. Also almost every restaurant or cafe in Phnom Penh or Saigon offers free wifi for the price of a coffee. So for the hotel you are staying at and paying good money for not to provide that service seems pretty petty and ungenerous. They are also doing themselves a diservices as it meant we had to go out to restaurants in town to check our emails when we might have eaten at the restaurants in the hotel.
The water pressure was pulsating a lot while we stayed there. My husband said it was the result of an inadequate pump, but I'm not absolutely sure that was the case. The temperature was never hot enough.
There was little if any artwork in the rooms, and what there was was very tacky and minimal.
The pillows were extremely thin feather down and very uncomfortable.
The walls and floors were thin and we could hear people walking above us and moving next door.
The tv was volume limited obviously for the above problem.
There were no long mirrors in the main area of the room.
The cleaners moved my things when they were cleaning and did not put it back, they had placed it on a shelf out of the way, but it took me ages to find it again.
A cleaner was "inspecting" our room when I came back from the pool, but was not "cleaning" anything and had the tv on when I had turned it off before I left. She apologized, turned it off and left the room.
There was no regular door man to advise of tuk tuks or prices. Most other hotels will organize a tuk tuk, and suggest a price that is reasonable. There seemed to be no-one with this particular job and on one occassion I asked the man who was there how much we should pay to where we were going, he said he didn't know. Then when I tried to negotiate with the driver they were both laughing at me.
The pool is in a wasteland. Its a massive pool, but at the back of the hotel and there is nothing pretty around it, but wide open expanse of building sites everywhere. It is also mostly unattended.
Overall this hotel is claiming to be what it clearly is not - 5 star. I expect much more from a 5 star hotel in this price range.
It is 3 star pretending. It is all show and no substance. You do not leave feeling that you have been a valuable customer, you only feel that they have had the last laugh.
Additionally this hotel is in the middle of no where. You cannot walk out of your hotel and go to restaurants, cafes, etc.
I hated it and tried to change hotels but because we'd booked through a company we could not.
- Official Description (provided by the hotel):
- Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia ... more less
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- Also Known As:
- Sofitel Phnom Penh Phokeethra Hotel Phnom Penh