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“The Best place to stay clean, safe ,central and quiet.”
5 of 5 bubbles Review of Hang Neak Hotel

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Hang Neak Hotel
Ranked #127 of 265 Hotels in Phnom Penh
Geelong, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The Best place to stay clean, safe ,central and quiet.”
5 of 5 bubbles Reviewed July 4, 2013

We travel to Cambodia on a regular basis so we have tried many different hotels Hang Neak is now our only hotel we stay at when we arrive in Phnom Phen the staff are very helpful the rooms are clean and it is close to a lot of good places to eat as well as the stadium,markets and other attractions it is about a 2 dollar tuk tuk ride to the riverside much the same to sorya market and royal palace great hotel and value for money in quiet very safe location keep us coming back.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank bernie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis023, Manager at Hang Neak Hotel, responded to this review, July 11, 2013
Dear Our Oz Friends,

Thank you very much for once again choosing to stay with Hang Neak on your trip to Phnom Penh. We strive to provide your family with best services and hope to see you guys soon. Keep warm and enjoy this winter back home and say hi to the children for me. Thanks.

Regards,
Vanak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cork
Level Contributor
204 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed February 13, 2013 via mobile

Other reviews state the location is poor but all attractions are a $2 tuk tuk ride away so didn't bother us.
The rooms are really clean with good wifi, fridge, air-con, tv and nice bathrooms with plenty of hot water. The hotel itself is 5 star in its category and the staff have a good level of English and are friendly. The only reason I deducted a star is because of the restaurant. It is located on the 8th floor with a nice view of the city but both the food and the service were terrible. Given the standard of the rest of the hotel I hope they improve this aspect but doubt it!
We would definitely stay again for the rooms and the value.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis023, Manager at Hang Neak Hotel, responded to this review, February 15, 2013
Dear James119,

Thank you for providing us this helpful review. We hope you had a wonderful stay. We are working on improving the restaurant menu and facilities. Thank you for your suggestion.


Regards,
Vanak
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Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 27, 2012

This hotel only suits local business or tourist clienteles. You get what you pay.. It is a cheap hotel.
Hot water was too hot and difficult to control. Internet services are poor and very slow. Their 2 desktop PCs were too old. Whilst the staffs were extremely polite, there was absolutely no tourists brochures and maps. Tourists did not know where to go. The hotel should sponsor a few reliable tuktuks that can speak a little English. I had given some feedback to the hotel.
The roof top restaurant was very good.....

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis023, Manager at Hang Neak Hotel, responded to this review, July 29, 2012
Dear our Aussie Travel,

Thank you very much for your recent feedback, we do appreciate your time and effort. Hope you have a great experience in our country.

Regarding to your comments made on the 28th of July, we do want to apologise for the inconvienient cause by our hot water system. This is a long term issue involving our green solar energy. We could not get the equal amount of sun light each day which make the hot water unstable.
In addition to your concerns about the internet speed, this is a country wide issue as our internet infrastructure can't be compare with the internet speed in developed country. We have tried to switch from serveral internet service providers from broadband to fibre optic, but there is no significant improve and does not gurantee to get all of our internet users on the same speed.

In the future, we will attempt to install a water temperature control mechanism and upgrade our two desktops computer. There is nothing we can do about sponsoring Tuk Tuk, as this is a cultural issue, the more competence the drivers are, the better chance they are being hire, so there is no incentive for them to stay in one place just to get that little subsidy. It is just a matter of luck when you travel around Asia countries, you don't hold high expectancy for people to speak fluent English. Regarding the tourist brochures, we used to stock plenty of them, however due to the unforseen demand from our guests, we haven't been able to order some new maps. Again, we do apologise for the inconvienient and hope you have had a pleasant experience with our service.

Hope I answered most of your concerns and provide some inherent cultural issues.


Regards,

Vanak Kit


The roof top restaurant was very good.....
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Sydney
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

I cant really fault this hotel.
Staff very friendly.
Free internet.
Nice roof-top restaurant with views over the city.
Walking distance to some attractions.
Nice rooms with good TV selection.

Only downside is its a long way from "downtown" or near the water etc. But in PP city, everything is a $1 or $2 tuk tuk drive away so who cares?

I wholehartedly recommend it.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank booyeahSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis023, Manager at Hang Neak Hotel, responded to this review, June 13, 2012
Gudday our valued Sydney traveler guest,

Thank you so much for taking time to load your review and hope you have had a good time in Phnom penh. We are looking forward to see you again on your next trip to the city. If you have any suggestions that might improve our service, we are delighting to hear any responses from you with great effort to enhance our customer's satisfaction.

All the best for your study or work.


Cheers,

Vanak Kit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cagayan de Oro, Philippines
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed February 10, 2012

Stayed at this hotel for 2 nights .
The staff was helpful and the rooms good and well equipped A good breakfast buffet was included in the price and is served at the rooftop restaurant which also is a good place to have a sundowner beer. The only disadvantage might be the location which is about 10-15 minutes away by tuk-tuk (the hotel have their own)from the river promenade near the Royal Palace and the toursit belt .On the other hand no nightime disurbances from traffic or Karaoke etc and It was just a few minutes away from where the Samco bus from Saigon arrives(their mai stop.). They have free internet and computers available for same i the lobby area.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dagol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis023, Owner at Hang Neak Hotel, responded to this review, February 29, 2012
Dear our value customer (Dagol)

Thank you for your recent valuable comment. Hope you have had a wonderful trip to Cambodia. We are very delightful to have had the opportunity to serve you. Pleaes do not hesitate to contact us if you need any assistance. Once again thank you for chosing Hang Neak Hotel. We do appreciate your business and looking forward to welcome you back to the Kingdom of Wonder.



Yours faithfully, Vanak Kit
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Auckland, New Zealand
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 21, 2011

Not in the hustle and bustle of the city centre, it's still close enough and gives a measure of peace for the weary traveler. Decent views from the rooftop cafe and they've started serving a variety of cocktails. Managed to chat with the owner's son and they're warm hosts.

Room Tip: May get a bit of foot noise if staying on the floor below the rooftop cafe.
See more room tips
  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zemien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieuwegein, The Netherlands
Level Contributor
79 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed May 19, 2011

The hotel is located close (ca. 5 - 10 minutes walking) to the Olympic Stadium and the Olympic market and ca. 10 minutes by tuk tuk to the Russian market.
With 8 floors it is by far the highest building in the area, thereby offering a nice (but not extraordinary) view from the roof-top restaurant.
The room is average, but for the ca. 20 Euro / 30 USD per night (incl. breakfast) provides all amenities you might need, incl. good airco, nice shower, reasonably priced mini-bar and flat screen tv. Free Wifi only available in the hotel lobby, cabled internet available in the room (reception will provide internet cable on request). No baby cots available, but staff is willing to provide additional blankets/bedlinen instead.
Bus tickets to other towns in Cambodia can be booked at the hotel reception for a normal price.
The restaurant provides Asian food and the quality and cleanliness of both the kitchen and the roof-top restaurant are very basic (or in fact below - also Asian - standards). This for sure could be much improved !

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelNieuwegein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hang Neak Hotel

Property: Hang Neak Hotel
Address: 14, Street 201 | Khan ChamkarMorn, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #127 of 265 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hang Neak Hotel 3*
Number of rooms: 56
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