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“An Excellent Hotel”
Review of the 252

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the 252
Ranked #12 of 275 Hotels in Phnom Penh
Certificate of Excellence
Reviewed October 5, 2012

Roll back the gate and you encounter a relaxed, friendly, individual oasis with good food, excellent staff and spacious rooms.

The hotel has its own individual appeal and character. Careful thought has been given to its unique décor and design. The excellent, spotless pool area with its bar and individual cabanas encourages a friendly and relaxing atmosphere.

The room was clean, spacious, comfortable and tastefully furnished. The bathroom was large, modern and well appointed.

The hotel is in the city centre and but requires a short tuk tuk (always available) ride to get to any of the tourist areas including the riverfront.

All the staff were friendly, courteous and always willing to help including in arranging my 4am airport pick up.

The menu offers both western and local food at a reasonable price. All the food I tried, including fish amok, beef lok lak and the breakfast was good and the service was quick and efficient.

There is building work going off but it appears the majority of the heavy work has now been completed and the noise was minimal and did not disturb.

Overall an excellent hotel with its own characterand high standards, which some multinational hotel chains could learn from. I would have no hesitation at stopping here again

  • Stayed: September 2012, traveled solo
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1  Thank Richjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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536 - 542 of 1,268 reviews

Reviewed October 2, 2012 via mobile

First of all, for the good thing: we asked to check out late (13:30), and the lady at the reception has agreed since there was no need for the room.
Now for the bad … there was almost nothing at the shower … except of soap and shampoo in battles that were over. In 4 stars hotel there was no telephone to communicate with the reception.
The reception look like cheap guest house (ofcorse not 4 stars). No elevator at the building. The bed sheets were very thin and if you need more blanket you don't have phone to ask for it (or elevator to jump to the reception and ask for it). At the total we were very dissapointed from the overall "4 stars" hotel. We paid almost 50$ for a guest house …

  • Stayed: October 2012
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3  Thank roi1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded October 6, 2012

Please let us comment on your review. As you booked through agoda, you should have taken note that we are listed as a 3 star hotel. Also, if you would have checked the hotel features, you would have seen that we don’t have an elevator and no phones available in the rooms. You stayed on the first floor and there are only a few steps to reach the front desk. We feel sorry that the design of our hotel did not match your needs, but everything you complain about is clearly shown and mentioned on the website you booked through.
Kind regards,
Stéphane

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Reviewed September 29, 2012

This is quite simply a fantastic location for seeing and experiencing PP and then returning from the noise to an oasis of tranquility . The building is a fine example of post independence architecture and the high ceiling front facing rooms look out onto a fine swimming pool . The restaurant is both relaxed and serves good quality bar food attended by some of the best staff I have seen in any Phnom Penh establishment . Cannot wait to return .

Room Tip: Choose a pool facing room for a little extra cost
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  • Stayed: August 2012, traveled on business
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4  Thank FranR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded October 6, 2012

Thank you for your nice review. We are very happy to read that you fully enjoyed your stay at the 252 and we are all looking forward to have you back with us.
Best regards,
Stéphane

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Reviewed September 28, 2012

We stayed at this hotel for 3 nights and only one major problem. Staff service is important to us and the staff were as helpful as possible. Perhaps the reception staff lacked a local knowledge a bit but they tried. Breakfasts were fine. The room was pretty good. We had a pleasant view overlooking the pool. Pity about the high-rise buildings around, but we were in the city! The pool looked a bit cloudy but we were told it was a result of the high winds (hence leaves falling) and rain (and there was plenty of that). The only real problem was one of the hotels tuk-tuk drivers. We engaged him at around 5pm to go to a mall. He stopped when the last road he wanted to go down was closed due to police cordon. Apparently something to do with Khmer Rouge trials. He refused to go around. So we had to pay him and we tried to walk the last bit. But we were stopped by police and then it rained, so we just got another tuk-tuk back to the hotel. I should mention that the driver reeked of beer, so we guess we interrupted his drinking binge and he was eager to get back. Not very professional.

Room Tip: Check the correct fare with the reception staff first. The drivers take turns, so the guest does not...
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  • Stayed: September 2012, traveled with family
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2  Thank wilkinsonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded October 6, 2012

Thank you for your review and comments. It is always helpful to have feedback from customers in order to improve our services. We are sorry to hear your experience with the tuk tuk driver in front of the hotel. Please let us mention here that they are not employees of the hotel. Nevertheless, we agreed on fixed prices with them which are announced at the front desk. We investigated on your case and it seems that the driver did not understand where you wanted to go. We warned them all on alcohol consumption during their working hours and we will check more carefully on this issue. Again, thank you for your feedback.
Best regards,
Stéphane

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Reviewed September 24, 2012

A great base to see Phnom Penn from, staff are so friendly and so helpful. A good breakfast to start everyday at the time of your choosing. Excellent laundry service, and rooms aredifferent from the normal but are excellent and very comfortable. The pool and surrounds are brilliant for relaxing and enjoying a drink or meal, I will return John Canning Ireland

  • Stayed: September 2012, traveled as a couple
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Thank alwaysonthemove57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded October 6, 2012

Thank you so much for your review. We were happy to have you with us and are looking forward to your next visit to Phnom Penh.
Best regards,
Stéphane

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Reviewed September 24, 2012

We stayed here for 2 nights and loved every minute of it. Our room was spacious and nicely decorated with a large bathroom. Front desk staff were welcoming without being pushy on selling tours. The pool area is fantastic with great places to relax after sightseeing. Good choice for the included breakfast.

The hotel is a little out of the city centre but it is only a short tuktuk ride away and is nice to be away from the hustle and bustle. There is a supermarket really close by which is great for stocking up on snacks or water.

  • Stayed: August 2012, traveled as a couple
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2  Thank AnnalieseH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded October 6, 2012

Thank for your review here on TripAdvisor. We are glad that you enjoyed your stay at the 252 and especially the relaxing around the pool. We hope to welcome you back next time you are in Cambodia.
Best regards,
Stéphane

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Reviewed September 23, 2012 via mobile

Once you get in the door you enter a little paradise. The property is not that big but really nice with little relaxing huts at the pool.

The location is a bit outside the main city center which can be annoying as the tuktuks costs 2$ every time you want to get to the river side.

Also be aware that there is a constrution side just next door which is not so loud but still around.

Pros:
- nice clean and spacious rooms
- good free wifi
- great and fresh food and breakfast
- relaxing area with nice pool
- good tuktuk service for tours

Cons:
- construction site (temporary)

Once thing to mention is that we booked a normal double rooms and they upgraded us to a deluxe double with balcony which was nice till thwy asked us to pay the price for the deluxe one without telling us upfront. Not the nicest way to do business but maube also our fault to not clarify at the checkin.

  • Stayed: September 2012
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2  Thank Berickus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stéphane C, Owner at the 252, responded to this reviewResponded September 23, 2012

Thank you very much your positive review on TripAdvisor. As already mentioned in our email to you, it was not our intention to charge you for the upgrade and we will reimburse you the difference. Please apologize for this mistake. We are happy that you enjoyed your stay with us and hope to welcoming you back next time you travel to Cambodia.
Best regards,
Stéphane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about the 252

Address: Street 252 #19, Daun Penh, Phnom Penh 12000, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Phnom Penh
#7 Family Hotel in Phnom Penh
#13 Business Hotel in Phnom Penh
Price Range: $50 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — the 252 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
Welcome to Phnom Penh and the 252, the boutique hotel in the heart of Phnom Penh, the Pearl of Asia – step in, lean back and relax. With 19 spacious and stylish rooms decorated by Tendance Khmère©, the swimming pool surrounded by a leafy tropical garden, the bar and restaurant, we aim to make your stay extraordinary and unforgettable. The 252 is conveniently located in a quiet area close to the striking Independence Monument and within walking distance to the popular Street 278 with its shops, restaurants and bars. The Quay Sisowath, the Royal Palace, the Central Market and the National Museum are within 5 minutes drive by tuk tuk. ... more   less 
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Also Known As:
The 252 Hotel Phnom Penh

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