Location is perfect near riverside. Breakfast buffet was awesome. Rooms were not maintained properly and bed was quiet uncomfortable. Locker was really small and can't even hold a A3 page. Staff was friendly and hotel have ATM inside lobby.
Dear RamanKhowal, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed the location of the hotel, as well as the buffet breakfast and staff. We wish you all the best with your onward travels.
Very spacious room with as lot of walking space.. it really depends on what are your views for a 4 star hotel. If you are more into spacious room and good beds without any issue with bathroom appearances (like worn off tiles, shower heads and toliet seats), it is a hotel that is good. But if you are particular, then this hotel will not be up to the standard it was given (4 stars).
It may not be suitable for family with young kids as well becos it is located near streets that can be a little messy at night, especially weeknights. But it is near all the necessary attractions in Phnom Penh and all within walking distance (without paying for a tuk tuk). Good food choices around but there are mainly pubs ard the area
Dear sillybaby90, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated and we will certainly look into all the issues you have raised. We wish you all the best with your onward travels.
I really enjoyed my one night stay here. The hotel is old and can do with refurbishment. Beautiful views from roof top bar and swimming pool. Hotel is close to a local food market so can be noisy at time and unbearable smells.
Dear adviseer, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed your stay with us, and we wish you all the best with your onward travels.
the staffs at the reception when I checked in just did not care about me, nobody showed me the lift, the room, nothing, I open the door of the hotel myself, I carry my luggage myself, I walk up to the room myself. They gave me the cards, and did not explain anything to the point that I did not even realize I had breakfast with my room, I stayed there 3 days and did not even know where was the restaurant ... Amazing... so please stay away until they change the management.
Last but not least, it was raining, it was about midnight, nobody around, I was asking to borrow the umbrella that was there in front of me, the guy at the reception just told the most stupid thing on earth. He told, we cannot let you take it because some clients may arrive. euhh I am not a guest of the hotel maybe ? finally I went out under the rain to buy an umbrella but no umbrella around this rubbish hotel, just darkness, rain and a closing wet market ...
Dear Baol_12, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. I apologise for the delay in replying as I was very taken aback by your review and I needed to fully investigate it. Whilst not disputing you review there are certain parts of it that sound very strange. However please let me start by apologising for the poor level of customer service you feel you received. I accept that it is possible that you had to open the hotel entrance door and carry your luggage to the Front Desk yourself if the Bell Boys were busy assisting other guests at that time. However, having to walk to your room alone and not realising breakfast was included in your room is strange, as is not being aware the hotel has a restaurant. You mention ‘they gave me cards’, I assume this was the keycard holder and the ‘Mini Guide and Map’. As part of our standard checking-in process all guests are handed a ‘Mini Guide and Map’ and have it explained to them. Amongst other things this guide clearly states the hotel has a rooftop restaurant and shows what time breakfast, lunch and dinner start / finish. When handing guests the keycard holder, the keycard holder is in an open position and the Front Desk staff explain and show that as well as the keycard there is the WiFi password and the required breakfast vouchers. I am not aware of how you made your booking with the Ohana but all of our room rates include breakfast, we do not provide rooms without breakfast. The checking-in process finishes with the staff asking if you would like assistance to access your room. If yes, a Bell Boy is called to assist, if yes, but the Bell Boys are currently assisting other guests you would be asked if you would like to wait until a Bell Boy is available. As mentioned, the restaurant is located on the rooftop, the rooftop is a strong selling point of the Ohana as it offers some of the best river and city views in Phnom Penh (it is a shame you apparently missed these views), in addition there are promotional signs in the Lobby and elevators highlighting the restaurant’s special offers. As such it is strange that over 3 days you were totally unaware of the hotel having a rooftop restaurant. Finally as for the umbrella confusion, I apologise for this, indeed we do provide a guest umbrella lending service, thus I am not at all clear as to why the night time reception staff informed you that borrowing an umbrella was not possible. Thanking you once again for your stay at the Ohana Phnom Penh Palace Hotel and we wish you all the best for your onward travels.
Highly recommended and great value for money. We stayed there twice during November and really enjoyed our stay. The reception staff were friendly and helpful. The rooms on the 6 floor are spacious and well equipped, there was a 'drain' smell in our first room but this disappeared when the a/c kicked in. The view of the Buddhist temples from our window was beautiful (room 614). The only issue with some of the rooms (604-606) on the 6th floor is the huge amount of noise in the morning from the above restaurant and staff setting up for breakfast, this meant we were woken before 5am!
The rooms were very comfortable, large beds, balconies, fridge/mini bar and TV with a good selection of channels. The breakfast was ample and tasty with a good selection of western and Khmer dishes, the chocolate croissants were excellent. The restaurant staff were friendly and efficient. The location is wonderful, right on the waterfront and easy walking distance to the Royal Palace, Museum and Wat Phnom and all the evening boat cruises.
They have a swimming pool down stairs and a hot & cold tub on the roof. We had to check out by 12noon but spent the remaining of the day relaxing by the downstairs pool and were able to freshen up in the shower before departing for our evening flight.
Dear Annie, many thanks for taking the time to write an extensive review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. We are delighted to hear that your enjoyed your time with us, and we wish you all the very best for your onward travels.
