We went twice to Malis in 2011 and 2012 and we loved the place. Even though the prices were high, the food was great and the atmosphere very nice, we wrote reviews in consequence at that time.
But going back this year, we can't say how much we're disappointed. Maybe we were unlucky, but we went there for a special night (valentine's day one month and a half ago), and it was just awkward. We were treated very poorly, the food tasted horrible, we were still starving at the end of the 3 courses menu because of the tiny portions. Before we ordered we asked twice if the menu was unique and thay said "yes", but lately, many people around (arrived both before and after us), received different courses than ours. When we asked about it, we were told that the menu had changed or that those people didn't like what was on the menu (so basically they could have offered different choices but they were just not willing to doing this for us...). Everyone around us complained as well, because of the size of the courses, and because of the service was very poor and we felt like we were real idiots to come there and pay 35 $ each (which is a HUGE price for Phnom Penh), to get almost nothing to eat in the end.
We asked the manager for explanations, as we used to love this place so much, and she said she couldn't do anything except giving 10% discount and free drinks. We thought it was fair, but when the bill came in no drinks at all had been crossed from the bill and we had to pay the whole thing, minus 5$ discount which was clearly not 10% of our more than 100$ value bill !!!!!
We clearly expressed our disappointment and our intention to never ever come back again, and neither the manager nor anyone else in the team tried to do something to make us, or the many other angry clients, a little happier (for example offering a real discount or real free drinks for the next visit...). If only they had explained that maybe it was a bad day for them, or that this would not happen again in the future, or if they'd asked us to come back another time and double check the food and the quality, we would have came back. But we really felt they neglected us and they didn't care at all, despite the massive complains.
Such a pity because this place was one of our favorite in Phnom Penh, but if they don't want to take care of their clients well too bad for them...
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