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All reviews sky bar steam iron royal suite the river beautiful hotel perfect location pool area is lovely breakfast selection tuk tuk every morning water festival rooms are spacious pool view luxury hotel egg station breakfast was excellent loved this hotel
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Reviewed 4 weeks ago

Top choice in Phnom Penh. The location is fantastic, overlooking the Palace Gate and the river, walking distance to the other main tourist attractions (e.g. the National Museum) and in one of the nicest neighbourhoods in the city. The rooms are modern, very comfortable and with all the amenities. The staff is amazing: very prepared, friendly and they went the extra mile to help us celebrate a special occasion. They made our stay memorable. We stayed at another famous colonial hotel in the city in another occasion, which I felt lacks the same authenticity and hospitality from the staff compared to the Palace Gate. This hotel is definitely my top choice in Phnom Penh, with unparalleled value for money.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank Federico D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palacegatehotel, Public Relations Manager at Palace Gate Hotel & Resort, responded to this reviewResponded 4 weeks ago

Dear Federico D,

Thank you for your kind review and for recommending Palace Gate Hotel & Resort.
We are delighted that you enjoyed your stay with us.
We look forward to welcoming you again in the near future.

Yours Sincerely, Palace Gate Hotel & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This conveniently located hotel in the heart of Phnom Pehn is an island of tranquility. The staff are universally helpful. Advance arrangements led to a seamless pick up at the airport. Our pool overlooking room was comfortable. The included breakfast buffet included many choices including individually made coffee drinks, eggs and individual portions of pho soup with your choice of ingredients. The front desk staff were very helpful. The pool is comfortable with places to bask in the sun or sit in the shade as you like.

Room tip: Ask for pool view room - Very good value - very attentive staff
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
1  Thank TerryL1462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palacegatehotel, Public Relations Manager at Palace Gate Hotel & Resort, responded to this reviewResponded 4 weeks ago

Dear TerryL1462,

Thank you for your kind review and for choosing Palace Gate Hotel & Resort.
We are delighted that you enjoyed your stay with us.
We look forward to welcoming you again in the near future.

Yours Sincerely, Palace Gate Hotel & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

The quality of this experience exceeded 5 star. We were greeted and cared for from the moment we arrived. The staff were consistently kind and helpful. The room was amazing. Food at dinner and breakfast was excellent. The pool was lovely. Unfortunately we were only there one night. Would definitely stay again

Date of stay: January 2020
Trip type: Traveled as a couple
Thank bimpatg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palacegatehotel, Public Relations Manager at Palace Gate Hotel & Resort, responded to this reviewResponded 5 weeks ago

Dear bimpatg,

Thank you for your kind review and for choosing Palace Gate Hotel & Resort.
We are delighted that you enjoyed your stay with us.
We look forward to welcoming you again in the near future.

Yours Sincerely,
Palace Gate Hotel & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020 via mobile

I wouldn’t recommend this hotel for the following reasons :

Firstly for a five star hotel they have not thought about guests on their last day. They would not let us keep our room on at first telling lies that someone was coming in. Then the next day they said we could keep it til three for the pricely sum of $64 USD. I could have booked the whole room on the Internet for the night including breakfast for £80. Secondly they do not offer a courtesy room with a shower. The shower is the cold pool shower so you have to shower in your swim-wear and then leave the hotel with wet clothes in your case and wet hair. POOR!!

Secondly the pool area only offers 6 sunbeds in the actual sun and sell pool day passes to non guests for €10 including some drinks so if 6 non guests come and take those beds you as a paying guest are stuck in the shade! Also a lot of foliage around the pool so we kept getting bit.

Thirdly we were in the annex building (room 1104) and from 5am every morning there is the warble of nesting pigeons that hang around there and the clinking and clanking from breakfast. It was not a restful place.

I left some small denomination riel bills held down by a book and the maid stole them so make sure you put everything in the safe. A slider also went missing so I made sure I took the other one back in the case so if they stole it hoping we would leave the other and then they would have a pair.

If I were to return I would go elsewhere.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank claireser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelResidence, General Manager at Palace Gate Hotel & Resort, responded to this reviewResponded 1 week ago

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Palace Gate Hotel & Resort. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenient.

We strive to provide a unique experience for every customer, therefore your feedback is very important to us. The serious action has been taken.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours Sincerely,
Thy Sothea
General Manager

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Reviewed January 11, 2020 via mobile

The Palace gate hôtel is a lovely hotel with a gorgeous garden full of tree and plants. The breakfast was perfect, a huge range of choice. May photos and video shared on our Instagram page welove.holidays if you want to take a look

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank welovedotholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palacegatehotel, Public Relations Manager at Palace Gate Hotel & Resort, responded to this reviewResponded January 12, 2020

Dear welove4holidays,

We highly appreciate your positive feedback to Palace Gate Hotel & Resort.
We do take pride in serving our guests' needs the best way we can.
We hope to have the pleasure of welcoming you back soon.

Yours Sincerely,
Palace Gate Hotel & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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