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“Poor experience!”

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NagaWorld Hotel & Entertainment Complex
Ranked #94 of 274 Hotels in Phnom Penh
Reviewed May 15, 2014

This hotel is located within a sizeable entertainment complex which includes the largest casino in Cambodia, 9 restaurants and some high end retail outlets.

Being a casino hotel, the lobby and the surrounding area near the gaming hall gets uncomfortably crowded especially during the holiday season and weekends. Busloads of tourists (non-guests) will be visiting here (is it even considered a tourist attraction?!) to gaze at the interiors, which is bordering on being gaudy, loud and kitschy.

The experience at the casino wasn’t good – there’ll be some entertainers belting out songs and looking bored and disinterested. The croupiers weren’t exactly friendly or smiley (unlike the ones in Manila casinos). Because the minimum bet was US$25, there were punters who placed their below the minimum bets on top of your bet. It was really distracting and irritating when they started telling you to take a card, not to take a card, surrendering the cards, touching / moving / distributing your chips etc. Amazingly, there were some who did not bet but cheered you on during the game and later, had the audacity to insist on being tipped or even given some chips to gamble!!

Upon arrival at my room, housekeeping was still cleaning up the room. The check in staff should not have given me the room card in the first place. The room was sizeable and decent enough but certainly does not exude luxury anywhere near to a 5 star hotel. And the room had a scent of cigarette smoke.

Breakfast was average at best. Service was abysmal as you needed to put some effort to get their attention to clear and set up the table, get your coffee served etc. The variety of food is reasonable, with a mixture of both western, Asian and local varieties.

We had lunch at the Fortune Palace Chinese restaurant. Our meal was reasonably good but the price was a bit on the high side. We had buffet dinner at the Korean Grill restaurant which was very reasonably priced with a decent buffet spread. Unfortunately, some of us felt ill the next day after the buffet dinner. We suspected it could have been from the oysters/crabs at the buffet spread (some of us who hadn’t had the oysters/crabs were ok).

The SPA is highly recommended. The price is reasonable and the service and variety of packages good. The treatment rooms were luxurious and much better than the hotel rooms itself.

If gambling constitutes a big part of your stay in Phnom Penh, this is probably the place to stay for you. Otherwise, you should consider elsewhere after what we had experienced.

  • Stayed: April 2014, traveled with friends
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2  Thank rafalution_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 11, 2014 via mobile

Stayed here for 2 nights this month. My first concern was all the construction going on outside the hotel but to be honest I didn't hear much noise once inside the hotel. When you walk in you just see it is full of Chinese people gambling so you know it is geared more towards them. I hardly seen any other Europeans there. The place is huge so if you order anything to you room expect quite a wait.
In the casino they have some crap slot machines that got boring after a while. The minimum bet at the tables is 25 dollars so if you are coming here to gamble make sure you bring a lot of money with you.
Probably the first 5 star hotel I stayed in that doesn't have wifi in the rooms. They only have it in the lobby ( they obviously don't want you up in your room relaxing when you could be down spending money in the casino) I did ask for a router in my room and had to pay a 30 dollar deposit and 5 dollars a day for the Internet.
I definitely wouldn't stay here again if I went back to Cambodia. The only thing I liked about the place was the darlin darlin bar but you don't need to be a guest to visit there. They had some good singers in there. There are better hotels in Cambodia that actually give you service. After this I went to white mansion hotel and it was much better.

Stayed: May 2014, traveled solo
1  Thank Drewmcnal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

i have been staying nagaworld for 2 times. 1st time in 2012 rainy july for 4 days 3 nights, and 2nd time in this april summer 2014 3 days 2 night. it was worst then a 3 star hotel ! Paying SUCH A HIGH PRICE for a 5 star hotel but giving me a 3 star small twin sharing,
i telling myself : (Fine, dont complain so much..maybe they having a renovation. )

im so dissapointed with the service and rooms,

1, the room that they giving us was damn terrible, room in 8 floor toilet cant flash call the room services to have a check on it ..but wait for an hours not even come, decided call them 2nd time, finally they send someone here to fix it. but they took us about 30 minute, but the toilet still cant fix. lucky i meet his manager in the front desk, i do make a complain with him and finally i get to change a good value room from then in 10 floor.

2. every 9pm they having a lucky draw at the lobby. i have been seeing the show for 2 night, and what i get IN THAT 15 MINUTE show was a word of UNFAIR.. why unfair? before the show start, the announcer hand already have the guest name. before 10 minute, the announcer will come down with his guest for a early prepare. and the guest mostly r from CHINA .... im not mind of the cash but since is was a contest, pls be fair with others guest !

3. the staff here r so unprofessional, why i say so ? especially the waiters! the buffet breakfast start from 6am to 10pm everyday, for sure the food r getting little when reach 9.30am. but what i saw when i having breakfast at 9am, the waiters took an empty bowl come to the buffet food area took a full bowl of the fried pork rib away cover it with tissue and keep it a side. (maybe the waiters wanna take it as their lunch, ) but is really unprofessional while the in house guest still waiting the waiters finish up the fried pork. supervisor of the incharge person can just keep quiet still continue taking with his staff .

im so sorry to have a comment here, pls be improve the way of handle and solving in house guest problem,

regard
sophia 2014.4.28

Room Tip: try to get the old wing rooms , r better then the new wing rooms.
See more room tips
  • Stayed: April 2014, traveled with family
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3  Thank Sophia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2014 via mobile

Naga world offers a value for money experience stay. The hotel was located in the busy section of the city. You can't go wrong with choice of restaurants, entertainment and casino facilities. Service was good. Security was excellent where you felt extremely safe. Ideal for business people after a hard days work to relax and unwind. Did not see any swimming pool or gym though. Maybe being build in there new extension which was under construction during our stay. You won't be disappointed!

  • Stayed: March 2014
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1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

This is my 2nd stay at Naga. Booked their online promo "You stay we pay". Worth for what we paid, $ 176 for 3 night stay including ABF & Internet access. Internet access means cable connection in room. Free wifi ONLY available at lobby & restaurants.

Check in was not smooth . The front desk informed that our rooms are still cleaning and we have to wait for another one hour though we reached the hotel @ 2 PM. Informed him that we have booked 3 rooms a month ago and we have been charged since then. The executive at front desk was arrogant and explained all kinds of bla..bla..blas... I saw his senior finally instructed him to do his job carefully. However, after one hour they have managed to give 2 double rooms at level 6 and 1 double room at level 5 on pool wing side. This is newly constructed and our rooms are furnished very well. Breakfast is excellent.

This is a hotel with Casino and the management gives more importance to its Casino related activities. Therefore, the lobby is noisy, busy and the atmosphere not right for a family stay.

Check out was smooth........

  • Stayed: March 2014, traveled on business
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Thank Varghese M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2014 via mobile

i rent up 4 room for a 2 night stay at this hotel,
1)upon check-in i find out that my pre-request of double bed has not been provided(the request were a week ahead), the receptions spend 1/2 hour to arrange and when I step in the room, is still remaining twin bed of all my room, immediately call the receptionist and been inform hotel fully book and not able to change, make a complaint upon check out and the supervisor inform me that my room is superior room, I should rent a better room, (nagaworld management, pls refer cctv on lobby at 02/03 around 1pm), I made a formal written complaint to them but yet to get any feedback till now after 2 weeks
2) the shower is crazy, the water trickled out and spat warm then cold then warm then cold the entire time.
3) the free shuttle service from airport is including in the package and note in hotel website, however one of my guest been inform that free shuttle service only available until 11pm, thus he have to spend $15 at own cost to travel to hotel, and no return shuttle has been arrange upon return for all of us
4) the reception "purposely" forgotten to give us the complimentary $10($80 in total) of casino voucher, until I reminded him
however, no doubt the hotel location is very convenient for my business arrangement, room is ok, facilities is ok, but room rate and expenses of all the restaurant and entertainment center just slightly expensive at the level of Cambodia, still acceptable
the hotel is my only bad experience on my 1st visit of Cambodia

Stayed: February 2014, traveled on business
1  Thank Zen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

I have stayed at a few different hotels in Phnom Penh and Naga World was definitely the busiest hotel of all of them.

Lots of different eating options and lots of entertainment and place to chill out and relax as well.

The room was large and clean and furnished modern. Check in and check out was efficient and overall food quality and service was to a high standard.

Overall I was impressed. I would not recommend this place for families, after all it is a casino hotel, but would recommend this as a nice place to stay while in Phnom Penh for a few days.

  • Stayed: February 2014, traveled on business
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Thank Warren-Watson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NagaWorld_Team, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this reviewResponded March 16, 2014

Dear Warren-Watson,

Thank you for taking the time to review our hotel on TripAdvisor! It’s great that you enjoyed staying with us at NagaWorld while you were in Phnom Penh. We hope you will come back and visit us again very soon.

Warm Regards,
NagaWorld Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #94 of 274 Hotels in Phnom Penh
Price Range: $80 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Official Description (provided by the hotel):
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 
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