This hotel is located within a sizeable entertainment complex which includes the largest casino in Cambodia, 9 restaurants and some high end retail outlets.
Being a casino hotel, the lobby and the surrounding area near the gaming hall gets uncomfortably crowded especially during the holiday season and weekends. Busloads of tourists (non-guests) will be visiting here (is it even considered a tourist attraction?!) to gaze at the interiors, which is bordering on being gaudy, loud and kitschy.
The experience at the casino wasn’t good – there’ll be some entertainers belting out songs and looking bored and disinterested. The croupiers weren’t exactly friendly or smiley (unlike the ones in Manila casinos). Because the minimum bet was US$25, there were punters who placed their below the minimum bets on top of your bet. It was really distracting and irritating when they started telling you to take a card, not to take a card, surrendering the cards, touching / moving / distributing your chips etc. Amazingly, there were some who did not bet but cheered you on during the game and later, had the audacity to insist on being tipped or even given some chips to gamble!!
Upon arrival at my room, housekeeping was still cleaning up the room. The check in staff should not have given me the room card in the first place. The room was sizeable and decent enough but certainly does not exude luxury anywhere near to a 5 star hotel. And the room had a scent of cigarette smoke.
Breakfast was average at best. Service was abysmal as you needed to put some effort to get their attention to clear and set up the table, get your coffee served etc. The variety of food is reasonable, with a mixture of both western, Asian and local varieties.
We had lunch at the Fortune Palace Chinese restaurant. Our meal was reasonably good but the price was a bit on the high side. We had buffet dinner at the Korean Grill restaurant which was very reasonably priced with a decent buffet spread. Unfortunately, some of us felt ill the next day after the buffet dinner. We suspected it could have been from the oysters/crabs at the buffet spread (some of us who hadn’t had the oysters/crabs were ok).
The SPA is highly recommended. The price is reasonable and the service and variety of packages good. The treatment rooms were luxurious and much better than the hotel rooms itself.
If gambling constitutes a big part of your stay in Phnom Penh, this is probably the place to stay for you. Otherwise, you should consider elsewhere after what we had experienced.
- Official Description (provided by the hotel):
- This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more less
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