Was told by my tour guide that the hotel is one of the newest and best. What a disappointment already at the hotel check in. The front desk staff couldn't even understand simple English. Finally we settled in. When settling up the room for our stay here, I was shocked to find an empty water bottle and an extremely dirty cotton bud behind the bedside table. If these were not obvious enough for a 5-star hotel housekeeping staff to notice, then a yellow plastic bag just under the curtain should be easily noticeable. Yet it was left there. When I requested for the room to be vacuumed. Guess what? It took more than 30mins for housekeeping to come and vacuum cleaner to 'tour' the room in less than 1min and gone. What an unpleasant experience and definitely GREAT DISAPPOINTMENT!!!
- Official Description (provided by the hotel):
- This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more less
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