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“Why stay anywhere else??”

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The Quay Boutique Hotel
Ranked #85 of 267 Hotels in Phnom Penh
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Why stay anywhere else??”
Reviewed January 18, 2014 via mobile

Great hotel in perfect location for Phnom Penh - first time to PP and a great introduction to the sights! Great value for money - rooms are huge with everything you need - enjoy happy hour up on the roof top terrace to wind down and watch the world go by! Plenty of food and drink selections! Would definitely stay here again!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
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Ho Chi Minh
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 15, 2014 via mobile

Second visit to The Quay, this time with friends from Australia. We all loved the ambience, comfort and style of the Quay. Comfortable beds. Large bath tub, rain showers, Large flat screens. Mood lighting. Our balcony rooms with adjoining patios looking out on the Sisowath and Mekong rivers served for pre dinner drinks. Food and drinks at the hotel are very good, including some clever tapas style dishes. Limited selection of wines. Service was uniformly friendly and efficient at all times. The people at The Quay go out of their way to meet your needs. A great place to stay.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Erasmusson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 28, 2013

I stayed here twice (17th to 20th October 2013 and again on the 1st to 4th November 2013), once on a second level river facing room and the next time on level three on a river facing room. The second time was only because there was no other hotel available in my price range, so it was a matter of necessity. I wouldn’t come back again. It is overpriced for what you get, and I can say honestly that there are better options in Phnom Penh for less money.

There was no Airport pickup even though one was ordered, which after a 14-hour flight wasn’t a great introduction.

The décor is in need of an update. River facing rooms are spacious, however everything needs maintenance or replacing. The curtains I had in my level 2 river facing room had holes in them (might be time to get new ones guys). The fans in the room, although they looked cool, had nobby bits dangling off the sides, which sort of distracts from the whole design of a single blade roof fan. The air-conditioning although ‘on’ never seemed to work properly. It just seemed to pump air around the room. This was the case in both rooms.

Food and room service was below average. Ordered steak medium, and was delivered still mooing. I would not order food from here, not even the free breakfasts. Luckily enough there are a few good options within walking distance from the hotel.

Staff seemed either disengaged or uninterested, and sometimes both. I had not even checked in yet and I had concierge asking me if I wanted a woman for a night, this was not a great experience. I guess they take a pretty light view on sex tourists. I was equally uninterested in firing a gun at a firing range, thank you.

There was a mistake with the dates on my second stay and the staff kept saying that they had me due to check-in tomorrow; this is all they had to say for about 15-20 minutes. Yes, thank you, I understand the mistake I want to know what we are going to do about it. I ended up giving up in frustration and grabbing my laptop starting to look for options, I was about to book the Raffles when they bumped another guest and all of a sudden I was able to stay (lucky me)…

The bed sheets were in need of replacing, as the ones I slept in had blood spots on them, they were torn and had holes. It felt like they were ratty and old. I also found hairs in my bed, which definitely weren’t mine. Housekeeping seemed disinterested in maintaining the room while I was there, and coffee/tea/water was never replaced during my stay. I had to go and request replacements from the main reception.

That said the location is great, very handy to be within walking distance of both bars and restaurants and a few of the major tourist destinations. The river front rooms have a great view of the Ton Le Sap River. And the rooftop bar is sensational; it is great during happy hour.

Room Tip: The river view rooms are not worth the extra money.
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJMarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 8, 2013

Didnt have any hotel booking and first time in PP it can be a little pain especially you just get down from a tiring bus trip. went and checked few hotels but didnt feel right ! went in to The Quay at 10 am, demanded to see the room and yess i want it!
Room is spacious for myself with huge TV and chic Bathroom , cant tell how comfortable i was and the staff all are very helpful

Room Tip: all room are equally good
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank verymir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 3, 2013 via mobile

If you want a central riverside location right in the thick if things then this is the place. Overall though, having stayed in different four or five star places in Phnom Penh, it trades a bit on the location and doesn't quite hit the mark for me.

Upon arrival, we found even though the suites list that they have both king size and double bed, there was only one bed in the room. This was though quickly remedied by staff. The room on the top floor stank of old smoke. Cupboards smell fusty. It was very spacious and the large separate bathroom and wet room is great. But the room, whilst full of gadgets, is a bit impractical. Lights are very dim, there is only one mirror in the bathroom. It feels a bit bachelor pad rather than well designed boutique hotel room. Sheets were marked and had small tears, and towels were threadbare with small holes. You sense this place has seen better days. The suites get the noise from the roof top bar, but this isn't really a problem as the bar shut at 2130ish when we were there.

Breakfast is as other reviews say very tasty. A perfect eggs Benedict and lots of choice. But the order was cocked up twice which was a pain. Staff are consistently friendly and helpful although as ever standards of English vary.

It is all a question of personal preference and it is clear some people love this place. Travel guides often suggest that the riverside is the main place where it is at. My suggestion would be be to stay in one of the nicer boutique hotels around 184, 178, 240 streets (see reviews on The Plantation); dip into the riverside (which can be a bit seedy and full of sexpats) as tuk tuks are very cheap rather than stay here.

Stayed October 2013, traveled with friends
Helpful?
2 Thank AnOdyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 29, 2013

To say its in the capital- this place was outstanding for how low the prices are! modern rooms and facilities, good food, a nice bar and super friendly, helpful staff. Its also close enough to the action for getting out on the riverfront for the evenings nightlife in the bars n restaurants.
Really enjoyed my stay, and would definitely book there again.

Room Tip: front rooms have the view
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natty d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Takev, Cambodia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

I work in Siem Reap and don’t normally stay here although for my next trip I think The Quay will be my new hangout. I got picked up from the airport in a nice motor with a commedian driver, was checked straight into my room – comes with all mod cons including a massive TV and decent AC and then hung out at the Rooftop bar which it turns out is quite the place to be for the Beautiful crowd in Phnom Penh. Overall the hotel service on the rooftop level is very good, reception can take their time in sorting things, for example I needed more water in my room and it took about half an hour to get it – apart from this slight annoyance the hotel and the service is far exceeeding the norm in Phnom Penh. Room prices are low – mine was a special deal booked two days before for just under $80. I will certainly be staying here again, overall its pretty swanky

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Quay Boutique Hotel

Property: The Quay Boutique Hotel
Address: 277 Sisowath Quay | Riverfront, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#15 Business Hotel in Phnom Penh
#39 Luxury Hotel in Phnom Penh
#45 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Quay Boutique Hotel 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more   less 
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Also Known As:
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh

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