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“More bachelor pad than boutique hotel”

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The Quay Boutique Hotel
Ranked #216 of 275 Hotels in Phnom Penh
Reviewed November 3, 2013

If you want a central riverside location right in the thick if things then this is the place. Overall though, having stayed in different four or five star places in Phnom Penh, it trades a bit on the location and doesn't quite hit the mark for me.

Upon arrival, we found even though the suites list that they have both king size and double bed, there was only one bed in the room. This was though quickly remedied by staff. The room on the top floor stank of old smoke. Cupboards smell fusty. It was very spacious and the large separate bathroom and wet room is great. But the room, whilst full of gadgets, is a bit impractical. Lights are very dim, there is only one mirror in the bathroom. It feels a bit bachelor pad rather than well designed boutique hotel room. Sheets were marked and had small tears, and towels were threadbare with small holes. You sense this place has seen better days. The suites get the noise from the roof top bar, but this isn't really a problem as the bar shut at 2130ish when we were there.

Breakfast is as other reviews say very tasty. A perfect eggs Benedict and lots of choice. But the order was cocked up twice which was a pain. Staff are consistently friendly and helpful although as ever standards of English vary.

It is all a question of personal preference and it is clear some people love this place. Travel guides often suggest that the riverside is the main place where it is at. My suggestion would be be to stay in one of the nicer boutique hotels around 184, 178, 240 streets (see reviews on The Plantation); dip into the riverside (which can be a bit seedy and full of sexpats) as tuk tuks are very cheap rather than stay here.

Stayed: October 2013, traveled with friends
2  Thank AnOdyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 29, 2013

To say its in the capital- this place was outstanding for how low the prices are! modern rooms and facilities, good food, a nice bar and super friendly, helpful staff. Its also close enough to the action for getting out on the riverfront for the evenings nightlife in the bars n restaurants.
Really enjoyed my stay, and would definitely book there again.

Room Tip: front rooms have the view
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  • Stayed: September 2013, traveled solo
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Thank natty d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

I work in Siem Reap and don’t normally stay here although for my next trip I think The Quay will be my new hangout. I got picked up from the airport in a nice motor with a commedian driver, was checked straight into my room – comes with all mod cons including a massive TV and decent AC and then hung out at the Rooftop bar which it turns out is quite the place to be for the Beautiful crowd in Phnom Penh. Overall the hotel service on the rooftop level is very good, reception can take their time in sorting things, for example I needed more water in my room and it took about half an hour to get it – apart from this slight annoyance the hotel and the service is far exceeeding the norm in Phnom Penh. Room prices are low – mine was a special deal booked two days before for just under $80. I will certainly be staying here again, overall its pretty swanky

  • Stayed: October 2013, traveled on business
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Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We were recommended this place by one of the local tour companies in Shianhookville. And what a good choice it was, the hotel is modern and clean with great food and a roof terrace and the location is perfect being right on the river. We had the suite on the front but others in our group stayed in the cheaper back rooms. I was sceptical about staying here when I read the previous reviews, but after the experience I really can not understand what the complaints have been about, although I guess there is a new manager and that can make the difference. We found the service to be spot on and our room had a river view over the mekong. The staff although sometimes a little slow were very polite and friendly, and having been in Cambodia for a week on the island I think we picked up the concept that the pace of life in this country isnt like the west. We'd definitely go back

Room Tip: Splurge and get the room with the balcony!
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  • Stayed: October 2013, traveled as a couple
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Thank Ericaangela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

The location is great, it is on the waterfront and the roof deck has a restaurant with a great view. We booked the cheaper room that was located in the back of the hotel not facing the waterfront. I do not recommend that, we saved money on the room but windows did not open. The room itself was clean and air conditioned but not being able to open the window was annoying.

The roof deck is the best thing that hotel has to offer and even when were staying at another hotel later in the trip, we came back to the restaurant at night to have drinks and dinner on the roof.

  • Stayed: September 2013, traveled with family
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Thank highlyleveraged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

Having been on the road for over a month, our little group decided to splash out on a nice hotel. We ended up staying at the Quay for nearly one week. Lounging in the over sized jacuzzi sipping homemade Sangria was heaven.

We stayed in both the suites and the back rooms. For the price both were well worth it. Pick up all the latest DVDs for cents on the riverside and just hang in the rooms watching on the giant LED TV's with room service was great too.

Always ask the hotel for special rates as they were very flexible here as we kept extending our stay.

Stayed: October 2013, traveled with friends
Thank Brone11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

We recently stayed at The Quay and were happy with the accommodation, staff and services.

But ... We paid around US$13 per person to the cashier for four tickets on the Mekong Express air conditioned luxury bus for a five hour trip from Phnom Penh to Siem Reap. When our pickup arrived, we were taken to another bus line and found it was a much poorer quality bus with no air conditioning and many stops, resulting in an uncomfortable trip of around eight hours.

More worryingly, we also found that the tickets on this bus were less than US$6 each, which leads us to question why the staff member charged the higher price and what happened to the remaining money???

  • Stayed: September 2013, traveled as a couple
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Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Quay Boutique Hotel

Address: 277 Sisowath Quay | Riverfront, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#15 Business Hotel in Phnom Penh
#52 Luxury Hotel in Phnom Penh
#69 Spa Hotel in Phnom Penh
Price Range: $62 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Quay Boutique Hotel 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more   less 
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Also Known As:
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh

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