The room was clean, firm comfortable bed with basic finishes that reminded me of ikea furniture not the best but practically and functionally. The room had free wifi, in room safe and some pay TV channels. It has been finished in typically asia style, with things just requiring a little more attention to detail to add the cherry in top factor.
There is a roof deck, karaoke room and lounge/bar area upstairs which would be perfect outside of a fully halal, dry country.
"Choices" restaurant, has a good variety on the menu, but again has the typically asian service, with plates not cleared when walking pass, drinks ordered but not arriving, waiting an excessive time for a simple request for chilli or advising you that your meal will not be quite how it is described. The food however for lunch and dinner had taste and loads of it and was reasonable priced.They need to ensure the service provided matches the meals produced.
I booked both the room and airport transfer via email with very little trouble. We then later added a return airport transfer which when time came to depart the van was not on site. After not so much information from the staff we ended up can getting a refund and going by taxi just as the van pulled up.
They do offer a free shuttle service down to The Mall twice a day (which is great as I only saw three taxis in 4 days) they were very flexible with where we wanted to be dropped off along the way.
All staff throughout the hotel were super friendly and polite and not in a fake way.
Hotel in great location for the Omar Ali Saifuddin Mosque, Kg Kianggeh Open Air Market and Kampong Ayer.
- Official Description (provided by the hotel):
- Situated in the heart of the city, The Brunei Hotel provides easy access to the business district of commercial houses, banks, airline offices and the scenic waterfront and other imposing landmarks are only a short stroll away. ... more less
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- Also Known As:
- Brunei Hotel Bandar Seri Begawan