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“The best hotel in Bandar Seri Begawan”

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Radisson Hotel Brunei Darussalam
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
170 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“The best hotel in Bandar Seri Begawan”
Reviewed January 24, 2014

This is the best hotel in Bandar Seri Begawan. They have a great gym with new equipment. The check in was quite slow on a Sunday afternoon. The staff were multi-tasking and hence explained why the check in was slow but the bags took even longer to arrive.

Apart from this I must say that this is your regular business hotel and I reckon the one with the best gym in BSR.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 28, 2014
Dear "Roalia D",
Thank you very much for your review about your recent stay with us in Brunei, I am very pleased that had an enjoyable exerience.

My apologies that you experienced some delays upon check-in, I will ensure that this is reviewed and rectified accordingly, thank you for bringing that to our attention.

On behlaf of the Radisson Brunei team, we all look forward to seeing you again when you next return to Brunei.

Regards
Peter Feran
General Manager
pferan@radisson.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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Bandar Seri Begawan, Brunei Darussalam
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2014

We live in Brunei and decided to celebrate an anniversary with a night "away" from the kids.

From check in, staff were fantastic. Very helpful and always willing to go above and beyond to assist with any requirement we had. The iPod docking station in the room wasn't working, however they changed it within a few minutes of our call.

Breakfast was great, new kids menu at the Tasek Brasserie is good value and great tasting. Kids loved it and enjoyed the pool when they joined us the next day. The extended checkout is great as well.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pippamorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 26, 2014
Dear "pippamorris",
Thank you for taking the time post your review about your recent experience at the Radisson Hotel Brunei, I am very pleased to read that you enjoyed your stay, in particular that you appreciated the service provided by our friendly staff combined with our services and facilties.

Looking forward to seeing you back at the Radisson Hotel Brunei on the fture.

Best regards,
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 23, 2014

I booked the Radisson Hotel for my 4 Night stay in Brunei due to the awesome reviews I read right here on tripadvisor. I must say, I got what I expected, if not more.

Upon check-in I was upgraded from a queen sized superior room to a king sized superior room without any additional fee.

The staff were always attentive and pleasant to deal with. They completed all my requests while I stayed there without any real problems.

The room I was in was very clean and tidy. Tea/Cofee making facilities, flatscreen LCD Tv with DVD player attached. Ipod/Iphone dock radio on one bedside table. All power outlets were universal so therefore I was not required to use my universal adaptors.

The restaurant downstairs had some decent food, we tried a couple of the soups , hawain pizza and all tasted fabulous. We also asked for in-room dining and got a courtesy follow up call on our food 10-15 minutes after serving.

Although the AC was being serviced there was no inconvieniance caused to us or any loud noise as heard.

The room is a good size, not big or small.

For breakfast we made the most of their grab&run service which operates from 5am-6:30am. It is a complimentary breakfast that offers muffins, tea/coffee and fruit.

Overall, the radisson brunei is a hotel i definately will stay in again due to its cleanliness, professionalism and ideal location within the city.

P.S all major locations of Brunei is at walking distance.

Royal Regalia - 2-3 mins.
Omar Ali Saifuddeen Mosque - 10 mins
History Centre - 2-3 mins.
Recreational Park Tasek Lama - 10-15 mins.
Jame'Asr Mosque - 30 mins

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 23, 2014
Dear "Emin C",
Thank you for taking the time to write such a comprehensive review about your recent experience at the Radisson Hotel Brunei Darussalam, your feedback is very much appreciated.

I am delighted to read that your overall experience was a positive one, in particular that you enjoyed the new features and facilities in our newly renovated guest rooms complimented by our great team of staff.

We all look forward to seeing you back in Brunei and the Radisson Hotel Brunei Darussalam.

Best regards
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2014

Really enjoyed our stay at the Radisson. Staff were courteous and very helpful. Rooms were good size, comfortable and very clean. Walking distance from the market and town. Enjoyed the pool area. Meals, breakfast was of a good quality. Thanks Radisson,

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 883kathye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 19, 2014
Dear "883kathye",
Thank you very much for taking the time to post your review about your recent stay with us in Brunei, I am very pleased to read that you enjoyed your stay and look forward to welcoming you back when you next return to the Brunei.

Best regards
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, Australia
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 15, 2014

I was very happy with the hotel and the staff. We stayed 3 days and the attentive staff remembered us and our preferred drinks every time we they saw us. Rooms were excellent and Brunei does not have a large 'downtown' area so we were only a short walk from the markets and the Central Mosque.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Col I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 16, 2014
Dear "Col l",
Thank you for your review about your recent stay with us in Brunei, I am very pleased to read that your experience was a positive one, in particular that our staff made your stay that much more enjoyable.

We all look forward to seeing you back at the Radisson Hotel Brunie Darussalam in the near future.

Best regards
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 15, 2014

Stayed at the hotel during their renovation work sometime in Sept 2012. It was a pleasant stay & we don't actually hear any loud noise from the renovation works except that seeing some parts of the floor was covered with plywood to avoid the tiles being damaged. Breakfast is okay with lots of foods to choose from. The pool area is great. Hotel staff are very helpful. We request for early check-in around 10:00am & they are happy to assist. The welcome drinks are very much appreciated considering the hot weather outside. Overall it is a good experience.

Room Tip: The renovated room should be much better than the old ones.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilyasishak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 15, 2014
Dear "ilyasishak",
Thank you for your review about your stay back in September 2012, I am very pleased that you enjoyed your stay and you were not disturbed during our very exciting renovation project.

I am very pleased to advise that we have since completed the renovation of all of our rooms and suites in May 2013, the new rooms and features have been receiving excellent feedback, please be sure to view the new photos on our hotel website www.radisson.com/brunei.

We all look forward to seeing you again in the future.

Best regards
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 12, 2014

Stayed in Radisson Hotel for 1 night during a short transit in Bandar Seri Begawan. Location of hotel is superb, being so near to the airport (10-15 mins drive) and to the central of attractions, such as omar syarifuddin mosque (10 mins walk), Royal Regalia (2-3 mins walk), tamu kianggeh market (between 5-10 mins walk), the river (10 mins walk). The hotel also provides free shuttle to Gadong Mall, Hwa Ho Department Store at Kiulap and Yayasan Hassanal Bolkiah shopping complex 3 times a day. Just need to check with the hotel on the timetable and make sure you make reservation with them 3 hours before hand.

The standard room is nice and seems just recently being renovated. The bathroom is modern with large showers but for my type of room there is no bath available. The hotel is also equipped with facilities like swimming pool, restaurant and Fitness Center,

I find the staffs very helpful and knowledgable in providing the answers to the questions regarding directions and information regarding restaurants, transport and sightseeing places. They are also quite accommodating to fulfil your request, for example having sent me straight to aminah arif restaurant instead of the regular drop-off points in Hwa Ho Dept store.

I will definitely come back to radisson, the next time I am in Bandar Seri Begawan.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iirwan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeteFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this review, January 14, 2014
Dear "lirwan98",
Thank you for posting your review about your recent stay at the Radisson Hotel Brunei Darussalam, I am very pleased to read that you enjoyed your time with us, in particular that you enjoyed our newly renovated guest rooms together with the great service provided by our team.

We all look forward to welcoming you back when you next return to Brunei.

Best regards
Peter Feran
General Manager
pferan@radisson.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Brunei Darussalam

Property: Radisson Hotel Brunei Darussalam
Address: Jalan Tasek Lama, Bandar Seri Begawan BS8211, Brunei Darussalam
Location: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 20 Hotels in Bandar Seri Begawan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Hotel Brunei Darussalam 4*
Number of rooms: 142
Official Description (provided by the hotel):
All 142 guestrooms and suites feature a refreshing new look and come equipped with FREE Wi-Fi, work desk, 40" LED TV with a VGA cable for laptop connectivity, universal power sockets, cordless speaker phones, DVD player, I-Pod/Pad Dock, energy-saving LED lighting throughout, digitally controlled Air Conditioning, digital safe, iron/ironing board, minibar, tea/coffee facilities. In the newly designed bathrooms, rain and hand-held shower, digital scales, hairdryer, LED shaving mirror, bathrobes and luxurious "Rituals" amenities. Coffee-Pod Espresso machines are also available in all Business Class rooms and Suites. Discover a level of comfort not found at other Bandar Seri Begawan hotels on our Radisson Business Class Floor, complete with top-floor views and access to the private Business Class Lounge. Enjoy the 24 hour gym, swimming pool, children's pool, Spa and direct access to the spectacular Tasek Lama recreational park directly behind the hotel with kilometers of walking and trail running tracks that wind there way through the beautiful Borneo Jungle. Stay and experience our other famous Radisson services such as: * 6pm check out * Express, Early and Online check-in * Healthy Options in our restaurants * 3 hour Express Laundry * Newly introduced I-Concierge App Take advantage of our Club Carlson Loyalty program ... more   less 
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Also Known As:
Sheraton Hotel Utama
Sheraton Bandar Seri Begawan
Bandar Seri Begawan Sheraton

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