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“Great service, great hotel”
5 of 5 bubbles Review of Kiulap Plaza Hotel

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Kiulap Plaza Hotel
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great service, great hotel”
5 of 5 bubbles Reviewed May 13, 2012

A friend recommended this hotel for us to stay and we weren't disappointed. The room we stayed in was clean and spacious. We even have a small dining area separate from the bedroom.

We also enjoyed the breakfast they served and with wide variety of choices .

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soblessed0827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    4
    13
    10
    6
    1
See reviews for
5
Couples
0
Solo
0
24
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Metro Manila
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 2, 2012

Stayed at KIULAP Plaza Hotel for 3 nights when we visited Brunei last Feb 2012. We were a group of 9 people on a budget pleasure trip.
Reviews :
Staff - friendly, everyone spoke English well, and very flexible, very helpful
Rooms - rooms were big and clean, bathroom was clean, beds really comfortable, had a flat screen tv
Amenities - free coffee and tea, bottled water replaced daily, and cable tv in room
Food - free buffet breakfast had a wide selection of Western and Malaysia cuisine, and it tasted good (our group was actually looking forward to breakfasts), and dining area was big and clean too
Location - as it is in a commercial area, almost anything you need is within walking distance, near a kfc, HSBC, other banks, grocery, coffee shops, dessert shops, etc.
Lobby was very unassuming because it's inside a small mall, but you'll be surprised when you go to the rooms.
Negatives - no swimming pool (didn't matter to us), tv stations limited in spite of cable (but i think it's a brunei thing), and no wifi but they have cable Internet connection.
Some tips: booking package tours is a must in Brunei as that's the only way to enjoy everything hassle-free, also, visit Empire Hotel.
Enjoy!!!

Room Tip: Rooms are only good for two; you may request for extra bed
See more room tips
  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cheeryislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metro Manila
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 18, 2012

Stayed at KIULAP Plaza Hotel for 3 nights when we visited Brunei last Feb 2012. We were a group of 9 people on a budget pleasure trip.
Reviews :
Staff - friendly, everyone spoke English well, and very flexible, very helpful
Rooms - rooms were big and clean, bathroom was clean, beds really comfortable, had a flat screen tv
Amenities - free coffee and tea, bottled water replaced daily, and cable tv in room
Food - free buffet breakfast had a wide selection of Western and Malaysia cuisine, and it tasted good (our group was actually looking forward to breakfasts), and dining area was big and clean too
Location - as it is in a commercial area, almost anything you need is within walking distance, near a kfc, HSBC, other banks, grocery, coffee shops, dessert shops, etc.
Lobby was very unassuming because it's inside a small mall, but you'll be surprised when you go to the rooms.
Negatives - no swimming pool (didn't matter to us), tv stations limited in spite of cable (but i think it's a brunei thing), and no wifi but they have cable Internet connection.
Some tips: booking package tours is a must in Brunei as that's the only way to enjoy everything hassle-free, also, visit Empire Hotel.
Enjoy!!!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheeryislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 3, 2012

Stayed in Jan 2012, They need more rooms for single passengers that require or want to have at least a DBL bed in the room. I am a bigger guy and have not slept in a single bed since i was a teenager. I asked for at least a DBL bed and was advised "NO".

Room Tip: dont ask for a double bed ....
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyboySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parañaque, Rizal, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 16, 2012

near the mall.good food.clean rooms.very accomodating staff.spacious room

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed August 26, 2011

An excellent business hotel located some 10 minutes from the airport and in the vibrant Kuilap shopping and restaurant district. Large and well furnished rooms with excellent room service. The junior suites offer particularly good value to the business traveller intending to work from their room and although this hotel has no restaurant the surrounding area has literally dozen of some of the best eateries in the city within a few minutes walk.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank tourismplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed August 22, 2011

Staying at the Kiulap is a bit like eating chicken, it could be anything (or anywhere). The rooms are relatively clean, though I've just noticed a stain on the wall by the bed that could be coffee or something else... The minibar is empty and the courtesy tray contains one satchet of coffee and one satchet of creamer - this is, in all but name, a no-frills hotel. However, the biggest downer for me is the staff. I've stayed at the Kiulap three time now and each time the Reception staff (there's always three but only one ever seems to work - no matter how busy they are) are sullen and snappy. They give the impression that they are doing the guests a favour by allowing them to stay in the hotel.

Perhaps the second thing that I find disconcerting is that, on check-in, one is given the TV remote and a USB cable. Either the Kiulap has an incredibly high incidence of guests stealing remotes and/or cables or they simply don't trust their guests...

Finally, DON'T ask the hotel to organise pick-up at the airport. The van they use isn't fit for transporting animals, the three young men that are sent to greet the guests seem to spend more time picking their noses and sharing jokes about the guests (they didn't realise I spoke Bahasa Malayu) and they drive the van as if they were three joy-riders.

The Kiulap would get my vote over the "Grand City Hotel" in terms of cleanliness and internet access - but I wouldn't choose either if there was anything with a modicum of customer service available...

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Bob-Kajang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kiulap Plaza Hotel

Property: Kiulap Plaza Hotel
Address: Simpang 88 | Kiulap Commercial Area, Bandar Seri Begawan BE1518, Brunei Darussalam
Location: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Hotel Style:
Ranked #6 of 10 B&Bs / Inns in Bandar Seri Begawan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kiulap Plaza Hotel 3*
Number of rooms: 24
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