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“Complacent hotel” 3 of 5 bubbles
Review of Palm Garden Hotel

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Palm Garden Hotel
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Complacent hotel”
3 of 5 bubbles Reviewed October 20, 2012 via mobile

True, the rooms are quite large, clean and well maintained, the rest of the hotel does not match the standards you might hope for in general. Despite no smoking signs and laws, my room smelt if smoke when I arrived and the smell in the corridors seems to be refreshed each day (perhaps eminating from the bar on the third floor) and the hotel's Internet service is chronic being repeatedly down or slow which was a major issue as a business traveller. Hotel staff tried to repair it but the range if excuses, ranging to "it must be the weather" suggest that this is a perennial issue that they have not adequately addressed.
Bar these issues - major turn offs for some - it's an adequate hotel for travellers but not for business. I wouldn't endorse it, but neither would I entirely condemn it. It needs a good kick back into shape.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bkkflashman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    28
    60
    30
    10
    3
See reviews for
18
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17
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 24, 2012 via mobile

The hotel is really clean with big rooms and bathroom.
It corresponds to a 3 or 4 stars hotel in Europe.
the sevice is good partibulary the boy belt who really helped us to take the best of brunai.
The hotel should promote this guy !!!

From the city center you need a 20B$ taxi. We took a boat which brang us to the Q lap mall for 10B$. It is 2 min walking to the hotel then.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Damien3184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 14, 2012

I was having a hard time last year so i need a place to rest my mind by doing nothing jst some sports and something great..and there it goes!Friendly staff,peaceful environment,nice pool,clean room,yummy foods,they're just amazing!It was great to meet the team there,they just solve my problem virtually---The least entertainment is the best thing i would say!Thanks Rahmah,Azeez,Daya,Jum,Lim,Sohwi,Fred,Ariel,Denver,Jinky...I will definitely be back again=)

  • Stayed October 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jen x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohol, Philippines
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 28, 2012

We stayed in Palm Garden Hotel with my family during our visit to Brunei some time last year. The room was superbly clean and spacious. The staff were nice and friendly not to mention the abundant choices in their breakfast menu. HIGHLY RECOMMENDED!

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank asian_adventurer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malacca
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 11, 2012

This 3 star hotel is worth staying and located in Kiulap area (out of city) but takes about 15 minutes by bus from the city. The nearest bus stop is located quite far and required at least 15 minutes walk.
The hotel is very clean and the room is quite spacious and look grand at such price. There is a gym and swimming pool. The buffet breakfast is good but with limited varieties. Giant shopping complex and another local shopping complex are located nearby. KFC, Rasamas and Jolibee are also in the vicinity.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frankie-Yong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 8, 2012

I see that this hotel has had mixed reviews but I liked staying here. The location is handy to a fair number of restaurants and the gym next door is a great asset. The night food market is reasonably close by. Sure its not in Bandar city itself, but there isn't that much in Bandar anyway. If you want you can catch a bus (#01) from Kiulap shopping area nearby to Bandar for the princely sum of BN$1. The mall next door to the hotel has a large picture theatre in the top storey. All depends what you want, if its a cheap stopover hotel with a gym then its a good pick. I was there for business and it seemed a good locale to me. I'll stay there again.

Room Tip: Lots of good restaurants to walk to nearby. Couple of local buffet restaurants behind the hotel with...
See more room tips
  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed March 27, 2012

Specifically catered for business travelers in Brunei. Location is in Kiulap and Gadong which provides convenience to move around especially to the new business areas of Gadong. However location is a bit inconvenient for those heading to BSB for meetings or sightseeing.

Rooms are nice and clean but sometimes it could need some request from the front desk to ensure air con is working well. Security in the room is good with alarm if the room door is not close.

For gym goers, a big gym is located next door and free access for hotel guest.

A good massage place next to the lobby for good clean massages.

Breakfast is provided but nothing great about it. Edible.

Room Tip: Book in advance.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Garden Hotel

Property: Palm Garden Hotel
Address: Lot 45238, Simpang 88, Kampong Kiulap, Bandar Seri Begawan BE1518, Brunei Darussalam
Location: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #7 of 21 Hotels in Bandar Seri Begawan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Garden Hotel 3*
Number of rooms: 50
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