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“Very good service and friendly people”

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The Capital Residence Suites
Certificate of Excellence
Dubai, United Arab Emirates
Level 5 Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Very good service and friendly people”
Reviewed July 2, 2014

We were told that we should dress conservative in Brunei. I would have to wear longer dresses or pants and long sleeves. So we didn't know what to expect when we arrived in the airport. The hotel had promised that they would send somebody to pick us up from the airport.

So indeed a very nice friendly gentlemen was waiting for us at the exit of the airport and he took us to a mini van and would take us first for a city tour before we would go to the hotel which was very nice.

In the hotel they had already mentioned in an email that they would give us an upgrade upon arrival so we were given an executive suite which has 2 bedrooms, 2 bathrooms, living area full equipped kitchen and even a washing machine was there. Breakfast was included in the price, also free Wifi. The rooms/ apt are very nice.
We had a good night sleep and the breakfast was very basic but ok, the Manager said they only did such a small breakfast because most guests are there on business and long term. But the entire team was very friendly and we could ask to use the mini van to take us around in the city and we also visited the Empire hotel with it.
The hotel is very well located so most of the musea, mosques are walking distance as well as some of the malls and the Kampung Ayer.

We took a boat tour through the Kampung Ayer which is worth to see.
I was so well dressed to visit a mosque but still when we wanted to visit the man in charge made me wear an abaya so we didn't enter.
I had my entire body, arms and everything covered and had an headscarf but no entry unless with those abayas.
We did enjoy our stay in Brunei, very friendly people although some strict rules.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cheryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Guest Relations Manager at The Capital Residence Suites, responded to this review, August 1, 2014
Dear Cheryan,


Firstly, Thank you for taking time off to review your recent stay with us at The Capital Residence Suites. We are glad that you have decided to choose our establishment for your visit to Brunei.

Although, we are sorry to hear that you were unable to visit the Mosque since it would be a highlight of your visit. Nonetheless, we do hope that your stay was as memorable as it was for us to be in your company.

The staff and managment would like to wish you all the best and a very big thank you for your recent stay with us. We would like to welcome you again in the near future.

Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
Level 3 Contributor
10 reviews
8 hotel reviews
Reviewed June 28, 2014

Though this is a small hotel, the service provided is superior. The general manager make sure that we are given the best and the staff are friendly.

I really appreciate the help given to me like the free shuttle bus and direction to the city area.

If there is any chance, I would come back again to see this group of friends.

Thank you

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Public Relations Manager at The Capital Residence Suites, responded to this review, August 1, 2014
Dear Bernard Y,

Thank you for leaving kind words of your recent stay with us at The Capital Residence Suites. It was our pleasure to have been able to contribute to your memorable stay during your visit to Brunei.

The Management and Staff at The Capital Residence Suites strive to offer our guests the best quality service and we are glad that we have achieved the goal with your recent feedback. The staff will be highly motivated to continue in offering these services knowing that our guests have been impressed by it.

lastly, The Management and the whole team at The Capital Residence Suites would like to wish you well and we hope to welcome you to our establishment in the near future.


Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 26, 2014

No regret after booking directly with the hotel for a standard room with a good discount rate of B$50.00 nett only (Being hotel rate very expensive in Brunei). Such rate includes free shuttle service from airport-hotel-airport (otherwise, taxis from airport-hotel would cost you B$25 per way). Though the room a little small (but suffice for single traveller), it is comfortable, very clean and well maintained in good condition. Hotel centrally located & “Tamu Kianggah” is only 5 minutes’ walk from hotel. Wifi connection is good.

Customer Service is their greatest assets. Special commendation also going to Mr. Asmee & Mr. Taufik who are friendly/helpful & would bring you where you want to go (for lunch, shopping or visits) or just pick you up back to the hotel (again, great saving for your taxi fares)

Had a late check-out & wish to extend my appreciations to Mr. Abd Rani (General Manager) who is friendly & his free treat for “teh tarik” before heading to airport.

Yes, I had a great stay & would definitely stay here again should I visit Brunei in future.

Definitely recommended for any traveller.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christong8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Guest Relations Manager at The Capital Residence Suites, responded to this review, August 1, 2014
Dear KristopherKL,

Thank you for taking the time to leave a review of your recent stay with us at The Capital Residence Suites. we are glad that you have enjoyed our stay as much as we have enjoyed your recent company during your stay with us.

I am sure that the staff is motivated to hear that their hard work have not gone unnoticed and surely they will be continually strive to bring the best quality service that they could possibly offer. we will always try to accommodate any requests from our guests to the best of our abilities.


Lastly,on behalf of the staff and management here at The Capital Residence Suites, we hope to welcome you to the Capital Residence Suites in the future.

Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 5 Contributor
66 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 16, 2014

I've been to my fair share of fancy hotels, but this is my favorite one by far. They offer the best quality customer service from their general manager down to their staff. They're genuinely warm and hospitable, always ready to accommodate your needs, and constantly making sure that you enjoy your stay at the hotel and in the city. They drove us around for free to all the tourist spots, and sent us to the airport (although our flight home was really early at 2:00 am). They also allowed for late checkin and checkout given our flight schedule.

The rooms are also clean and comfortable, and the free breakfast is yummy with a mix of international and Bruneian cuisine.

Kudos to Sir Rani, Eugene, Asmi, Pearly, and the other staff for making our stay memorable!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah Ishael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Guest Relations Manager at The Capital Residence Suites, responded to this review, June 27, 2014
Dear Hannah,

Firstly, we would like to take this opportunity to thank you for choosing The Capital Residence Suites as your accommodation during your visit to Brunei. We do hope that you have enjoyed our service as well as we have enjoyed your company. I will convey your words to our team of staff and it will surely motivate them to work hard and strive to give the best quality of service to all our guests.

We are glad to hear that you enjoyed our free scheduled shuttle service. it is one of our way of helping tourists to enjoy sightseeing in Brunei without much hassle.

Once again, the staff and management would like to thank you for choosing The Capital Residence Suites and we do hope that we are able to welcome you again in the near future.

Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Brunei Darussalam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 12, 2014

Here is by far the best I've experienced when it comes to staying at hotels. I got everything I requested for and actually a lot more. A huge plus for the over the top customer service from the GM, Rani, and the the hotel staff: Pearly, Eugene, Asmi, Toffee, Ismael and others. They treated us like family, and provided each service with a smile and a personal touch. We thought we got lucky already from being granted with an early check-in and check-out but was surprised that they offered to drive us around to anywhere too! They gave great suggestions on where to go and what to do as well as shared informative, local tidbits and insights. As for the hotel itself, it's small but very clean and room is pretty much complete. The hotel is also in a central location and is walking distance to Royal Regalia, a mosque, a mall, and a 24hr cafe. It was my stay in this hotel which made my Brunei trip unforgettable. I've pretty much covered almost all the tourist spots in BSB but it's the people (like them) which makes me want to come back. Highly recommended!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ria-chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Guest Relations Manager at The Capital Residence Suites, responded to this review, June 26, 2014
Dear Ria-Chan,


Firstly, i would like to convey the thanks from the Staff and the Management at The Capital Residence Suites for the very generous review you have given of your recent stay with us at The Capital Residence Suites. Our staff has been motivated by the words that you have said and it will only push them harder to strive and provide the same service that you have experienced to all our guests that are staying with us.


We are glad to hear about you thinking of coming back to Brunei in the future and we do hope that you can think of us the next time you plan to visit Brunei. Lastly, on behalf of The staffs and the management at The Capital Residence Suites,we wish you all the best in your future travels and we wish to welcome you again to our establishment in the future.

Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Brunei Darussalam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
2 reviews
Reviewed June 10, 2014

I am from the Philippines, not the first time in Brunei but first in Capital residence Suites.

The service is very good with warm reception and friendly staff. the place is just reasonably near the airport. Food is excellent too, with many choices at the breakfast buffet. Staying at the hotel seemed like just home....very comfortable. The staff always get out of their way to respond to our each and every query be it big or small...a little request is always okay---charger, converter, how to's and the like....i simply loved it; More power to you, MABUHAY!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Guest Relations Manager at The Capital Residence Suites, responded to this review, June 26, 2014
Dear Lorna N,


Thank you for taking the time to leave feedback of your recent stay with us here at The Capital Residence Suites. We hope that your recent stay with us was as memorable for you as it was for us. The staff and management are always motivated to provide top quality service to all our guests and we are glad that it was reflected during your stay with us.

We always try to provide any assistance to our guests to the best of our abilities. On behalf of all the staff and management here at The Capital Residence Suites, we would like to convey our thanks to you for your review and we do hope that you will think of us the next time you are in Brunei.

Best Regards,

Majdey Zawawi
Operations Executive
The Capital Residence Suites
Brunei Darussalam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 27, 2014

Not only is the location great, the rooms clean and the staff friendly and polite, but the service id outstanding.
The staff and the managers bent over backwards to ensure I saw all the city sights and even took me and later collected me from the 7 star Empire Hotel & Country Club.
Free shuttle to and from the airport also included.
A very pleasant stay. Highly recommended.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oltona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Capital R, Public Relations Manager at The Capital Residence Suites, responded to this review, June 26, 2014
Dear Guest,

Firstly, thank you for leaving those very kind words regarding your recent stay with us at The Capital Residence Suites. we do hope that you have enjoyed your stay as much as we have enjoyed your company. The goal of our establishment is to offer provide services that is of quality standard. It is our wish that the goal that we aim for has been reflected during your stay with us.

We are also happy to hear that you have enjoyed our scheduled shuttle service as well as our airport transfer facilities. The staff at The Capital Residence Suites will always try to fulfill any requests to the best of our abilities.

Lastly, we would like to thank you once again for leaving a review of your recent stay with us. On behalf of the staffs as well as the Management at The Capital Residence Suites,we wish you all the best and we hope to welcome you again in the near future.


Best Regards,


Majdey Zawawi
Operations Executive
The Capital Residence Suites
Brunei Darussalam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Capital Residence Suites

Property: The Capital Residence Suites
Address: Simpang 2 | Lot. 21027, Kampung Berangan, Bandar Seri Begawan BS8211, Brunei Darussalam (Formerly Capital Hotel)
Phone Number:
Location: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 20 Hotels in Bandar Seri Begawan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Capital Residence Suites 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Capital Residence Suites is situated at the edge of central Bandar Seri Begawan. This secluded property is a convenient venue for private visitors, families and business travelers who are looking for space and convenience. We are located about 8 KM or 10 to 15 minutes drive from the Brunei International Airport and are walking distance from many others features around town. Some of these include the Sultan Omar Ali Saifuddien Mosque, the Gadong Night Market and the Kianggeh Day Market, Temburong Water Taxi jetty, Royal Regalia Building, Yayasan Shopping Complex and the Water Village. ... more   less 
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