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CakeFace1977
Frankfurt, Germany

The service here is spectacular!

4.0 of 5 bubblesReviewed May 20, 2019
I stayed at this hotel for a few weeks during a visit and I must say that the highlight was the service. Each and every employee really takes pride in their work and is extremely friendly. It seems no request is too small or too big. The management really has made sure that everyone from the security, to the doormen to the cleaning staff is willing to help and treats every guest special. Compliments to every member of the staff by making my stay pleasant.
Date of stay: May 2019
Room Tip: Choose a highest floor possibility
Trip type: Traveled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this review
Responded Jun 11, 2019
Dear Valued Guest,
Greetings from Lakeshore Hotel!

Thank you very much for your lovely remarks about our hotel and our services. As a boutique hotel, we try to provide a personalized service to all our guests and make them feel at home. Our fulfillment comes from guest satisfaction. We know we have done our job well when our guests praise us and want to come back again at Lakeshore. Your kind words give us the same positive feeling. Thank you once again for your review. We look forward to seeing you again at Lakeshore Hotel.

Regards,

Shuhita Enam
Sales & Marketing
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 3, 2019

Room: Comfortable furniture. The air conditioner worked well, perhaps too well. The bed was a little hard for me. The desk was highly functional. The fact that it could swing to move away from the wall escaped me for a couple of days. Once I saw that feature, I was delighted.

Bathroom: Reasonably good lighting. I want to have the equivalent of the sun shining on my face, so that may not be to your liking. Water pressure and temperature was great. Shelving and power access were quite functional and logical--a rare thing in my experience.

Housekeeping: Stellar. Every day I returned to a spotless room with all the amenities restocked.

Restaurant: Quite good and with a wide variety of local dishes. Lakeshore seemed to be delighted with serving a wide variety of Bangla dishes--all helpfully labeled. For those still hesitant to try the local foods, there were always Western alternatives available at every meal.

The Staff: I cannot praise them enough. They quickly began to anticipate my requests--bringing me black coffee first thing at breakfast (a physiological Prime Directive), putting me at a comfortable table, and adding small, special dishes for me to try. Everyone expressed delight at greeting me. More than good training, clearly the management hired people who are highly empathetic. Every time I came or went, the uniformed security staff at the gate, across their front courtyard, and at the front door offered a crisp salute. I felt like the president.

Date of stay: March 2019
1  Thank davidpN1367AX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 3, 2019 via mobile

My wife and I had a wonderful stay at this very conveniently located hotel in Dhaka, Bangladesh. The best thing about this hotel is the quality of service provided by a very efficient, well trained and friendly staff!! Special mention must be made of Alvi at the front desk, Raju the restaurant manager, Hafiz at housekeeping, breakfast chef Rafique and restaurant steward Alomgir. They went out of the way to make our stay very memorable!! The room was very comfortable, and the hotel has all the facilities one looks for on vacation. There are many great restaurants very close to the hotel. A great place to stay and we take pleasure in recommending this super hotel to everyone!!

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Sarath-Romanie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2019 via mobile

Hotel lakeshore very nice it is place gulshan lake it has spa swimming poll spa jim resturents it is comportavle room The service is good whole hotel is stornge safty so other countries peaple visited the hotel

Date of stay: March 2019
Trip type: Traveled with friends
Thank 83shahiduli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded April 24, 2019

Dear Mr. Shahidul I,
Thank you very much for your kind review of our hotel. We are glad to know you enjoyed your stay with us, and we hope to see you again at Lakeshore.

Sincerely,

Shuhita Enam
Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019

I have stayed here twice, and I will stay here every time I am in Bangladesh. The rooms are clean, mine had a nice view of the lake. Great breakfast. The best part is the staff. They are very friendly and go out of their way to make sure you have a good stay. When I arrived at the airport, my luggage was lost. After a 2 day journey, I was tired and stressed, but the staff at the hotel told me not to worry. They took care of calling the airport for me and retrieved my luggage for me the next day. They always provide a great experience!

Date of stay: March 2019
  • Trip type: Traveled on business
    • Rooms
    • Service
Thank Bonnie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded April 24, 2019

Dear Bonnie C,
Thank you very much for your wonderful review of Lakeshore. We’re sorry to hear about your experience at the airport but glad that it ended well.

At Lakeshore, we try to make sure the guests leave with a memorable experience, and want to come back again in the future. Reading your review made me happy that we have succeeded in giving you such an experience.

Thank you once again for your kind review. We will be looking forward to seeing you again at Lakeshore.

Sincerely,

Shuhita Enam
Manager, Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2019

This is one of my most favourite hotels in Dhaka city and it has ranked been no.1 (by TripAdvisor) in terms of guest satisfaction. My wife and I often come here to dine in their ground level restaurant as the food is always great! The staff here are also very approachable and intuitive upon guest expectations. The pool on the rooftop is beautiful and rather isolated! My wife and I always felt that something could be done here to attract more guests as the area is really peaceful and lovely! Keep up the hard work guys and congrats to the GM!

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NoelofCroydon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded April 24, 2019

Dear NoelofCroydon,
Thank you for your detailed and lovely review. I am glad to hear that you are satisfied with your experience at Lakeshore and enjoyed your time visiting the rooftop as well. We will surely pass your suggestion about the rooftop to the higher management.

Currently, the rooftop is only reserved for in-house guests, and banquet bookings. However, our regular guests are always welcome to hang out and enjoy their time on the rooftop. In addition, you can also arrange candle light dinners for special occasions.

Thank you once again for your review, and we hope you keep honoring us with your visits to our hotel.

Sincerely,


Shuhita Enam
Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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