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FamilytravelerNA
USA

Excellent location, outstanding service

5.0 of 5 bubblesReviewed Jan 12, 2019
We stayed at this location while attending a wedding in Bangladesh in January 2019.
The staff including reservation team were proficient in English, courteous, and accommodating to our varying needs.
Rooms were clean, spacious, and exceeded our expectation.
TV had more channels than we had time to browse through.
The FREE breakfast buffet would be an envy of the other Grand hotels; the selection of various breads, vegetarian and non-vegetarian items were remarkable. The service staff were always attentive.
The property is located in Gulshan. Security is notable with armed guards 24 hours.
We didn't use the roof-top swimming pool - but heard good things about it.

Overall we received excellent service for the price we paid.
Date of stay: January 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this review
Responded Apr 24, 2019
Dear FamilytravelerNA,
It was delightful to read the detailed account of your experience at our hotel.

I am glad to learn that you have enjoyed your time at Lakeshore. Please do try the rooftop swimming pool next time you visit us. There's a nice view of the city from the rooftop and it can be very relaxing to dip in the pool during the summer.

We hope we will have you again at Lakeshore.

Thank you,

Shuhita Enam
Manager, Sales & Marketing
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 6, 2019 via mobile

If it’s a private or business trip I / we always choose this hotel
There is no reason to change the place

Hotel, rooms, staff, service, breakfast, etc. Very very good
All people are very friendly and helpful
The area is very safe
It’s like a big family
I always coming back, alone or together with my wife
We are feeling very comfortable
Thank you very much to all the staff and the management

Juergen and Bettina Kunstmann
(Germany / Bangladesh)

Date of stay: January 2019
Trip type: Traveled as a couple
Thank JueBet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded April 24, 2019

Dear Mr. Kuntsmann,

Thank you very much for your kind review. You are a regular guest and a loyal patron of Lakeshore. Every staff who deals with guests knows you and are aware of your preferences. So I can confidently say that we have become your home away from home!

And we truly do love having you here at Lakeshore. Hope to see you again!

Sincerely,

Shuhita Enam
Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2018 via mobile

Nice Hotel, supporting staff, good food and many other facilities. I usually stay into this hotel as I feel safe and homely environment. The hotel also have good swimming pool at the roof top to enjoy.

Date of stay: November 2018
Trip type: Traveled on business
Thank AmitK4533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded December 3, 2018

Dear AmitK4533,

Greetings from Lakeshore Hotel!

Thank you for writing such a wonderful review. More importantly, thank you for being such an amazing guest and a loyal patron of Lakeshore. As our regular visitor, you are a known name and face in our hotel and we love having you here.

I’m glad to know you enjoy the ambiance of your rooftop pool. In the winter season, when the skies are clear, we can arrange wonderful rooftop programs. It is a very popular venue for family events for the winder and we see a lot of guests enjoying the view.

Thank you once again for your kind review. We hope we will see you again at Lakeshore Hotel on your next trip to Dhaka.

Sincerely,


Shuhita Enam
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2018

This is a very nice Dhaka hotel. The rooms are super clean, though they're getting a bit worn. Staff is very friendly.I was here on with a friend, so the room was full of our work stuff, so when I ordered room service it was set very quickly. The bed is comfortable and wi-fi and breakfast are delicious. And, what a breakfast it is ... it is a buffet with Indian, Chinese, and Western stations with a station to order eggs anyway you like them. Overall this was very good.

Date of stay: April 2018
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank Dera892
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded December 3, 2018

Dear Dera892,

Greetings from Lakeshore Hotel!

Thank you for taking your time to write such a wonderful review of our hotel.

It can be tough for a local chain to compete with the big brand names in Dhaka. Bangladesh is known for its friendly, helpful, and hospitable people. But, at Lakeshore, we are set out to prove that you do not necessarily need an international name to provide an international level of service.

Reviews such as yours give us the assurance that we have achieved the level of service we strive to provide, and encourages to keep working hard to put a smile on all our guests’ faces. Thank you for taking your time to write about us. We look forward to seeing you again at Lakeshore.

Sincerely,


Shuhita Enam
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2018

I have stayed at some of Dhaka's best hotels, and this compares favorably with them all. In addition to the gorgeous room I had, great breakfast that made changes for my personal tastes, and great room service; this hotel offers a level of personal service just not found at the other hotels of this quality. This is now my hotel of choice in Dhaka, and I expect to see it soon.

Date of stay: September 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank drrbenkin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded October 14, 2018

Dear drrbenkin,
Greetings from Lakeshore Hotel!

On behalf of the entire Lakeshore team, I would like to thank you for your wonderful praises of our hotel and our services. As a boutique hotel of only 60 rooms, we strive to make a difference with the highest level of customization we can offer on all our services.

Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us.

Thank you once again for your kind review. We look forward to seeing you again at the Lakeshore Hotel.

Until then, please take care.

Sincerely,

Shuhita Enam
Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2018 via mobile

I stayed in the hotel for 6 nights (sep 15 to sep 21) and had a very pleasant experience. I must compliment hotel management for such a heart warming welcome . The reception staff was very friendly and it took less than 5 minutes to check into my room.

The rooms were big, neat and clean with beautiful interiors. The hotel has a small swimming pool and a small gym. I tried swimming once and the water quality was average( I guess the nearby construction made the water murky).

The food quality was ok however for vegetarian there were very limited options. In breakfast there were lot of options in fruits, sandwiches, some vegetarian dishes, and they served wonderful ‘masala tea’.

The hotel has good security arrangements as they have three gun men at the main gate, specially for foreigners this place is secured and in the heart of city.

Date of stay: September 2018
Trip type: Traveled on business
Thank monishs320
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shuhita E, Manager at Lakeshore Hotel Gulshan, responded to this reviewResponded October 14, 2018

Dear Mr. Monish S,
Greetings from Lakeshore Hotel!

First of all, let us thank you for taking your time to write a detailed review of our hotel and our services. I am glad to know that you enjoyed your stay with us and recommend us for foreigner looking for accommodation in Dhaka.

We have a good reputation throughout the city for our food taste and quality, but we are all open ears for feedback and suggestions that may help us improve our services. I have forwarded your remarks to our executive chef to see if we can make some new addition to our vegetarian options.

Once again, thank you for your kind review. We hope to see you again at our hotel.

Sincerely,

Shuhita Enam
Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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