Stayed here with my husband for 4 nights (actually I stayed 4, him 3 because he missed his flight!) I really wanted to stay in the Sultan suite because it looked so much more interesting than the other rooms (there are 360 photo tours on their website) but it was so much more expensive than the others. About a week before I emailed them and was able to negotiate a better rate for the Sultan suite so we ended up staying there.
The room is over the top and a bit cheesy - there are seriously moving colorful lights you can turn on with a switch - but really fun. The bathtub is enormous and luxurious so I didn't really mind that I couldn't figure out how to turn on the overhead shower. The room also has it's own sauna. My only real complaint about the room and the hotel in general is the complete lack of adequate windows/natural light. Our room only has a tiny window which opens up into an alley or something so I was completely surprised when I left the hotel after breakfast and it was pouring rain. Also, they really could do a better job about leaving some spare toilet paper and soap in the room. I had to ask several times over my stay for extra and that's really annoying.
Reception is very friendly, some language barrier but not bad. The manager is very nice too. They really do go out of their way to help you. For example, there was no conditioner in the room, only shampoo and so I asked where I could go out and buy some but instead they took out some petty cash and sent someone to go find it for me. The guy couldn't find it that late at night or more likely he didn't really know what I was talking about so I asked again in the morning when there was a woman working and they successfully found some for me.
The breakfast was good, they make a nice omelette and the dinner at the restaurant was decent, nothing special.
The location is perfect, right next to old town and Fountain Square, ideal for walking around. They also helped to arrange for a driver to take a day trip out of town.
Lastly, whatever you do, do not ask them to mail postcards for you! I asked the women at reception where I could buy stamps but I was unable to find the place, I asked if someone could pick them up for me but for some reason this never was done in time before we left. So I left my postcards at reception and asked for my credit card to be charged for the cost of the stamps later. A couple days later when I emailed to ask if they were sent, I got an email back asking for authorization to charge my credit card 37 manat per postcard...that's $47!! After about 10 emails back and forth about how it is not possible to charge this much to send a postcard unless they were sending parcel service, things are not cheap in Baku but that is insane for a postcard - and them insisting this was the price for a stamp to the US, I gave up and told them to throw them out as who in their right mind would spend almost $50 to send one postcard!!
Other than that, it was a nice stay at this hotel. There are plenty of other bigger hotels in Baku and plenty more being built, but it was nice to stay in a more personal hotel. I would recommend it.
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