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Traveler rating
171
98
23
3
9
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All reviews down sides room was a bit small free downtown shuttle shuttle service heydar aliyev nice jacuzzi average location cultural center excellent spa nice hotel comfortable bed deluxe room fitness center hotel staff kind staff sleeping quality indoor pool
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6 - 11 of 304 reviews
Reviewed May 2, 2019

The Excelsior is situated adjacent the Heydar Center and I Love Baku sign. The room was clean with a very classic chic decor. The hotel offers a shuttle with very good timings from the hotel to 28 Mall and back.

Date of stay: April 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank Ahmad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMExcelsiorBaku, Front Office Manager at Excelsior Hotel Baku, responded to this reviewResponded May 4, 2019

Dear Mr. Ahmad P ,

Thank you for choosing the Excelsior Hotel & Spa Baku and for taking the time to share with us your feedback concerning your stay.

I would like to express my personal thanks for such a great assessment of our performance. Everything we do is aimed at providing you with an excellent hotel experience. However, we noticed some missed opportunities and constructive comments which will be taken on board positively. We look forward to welcoming you back at Excelsior Hotel & Spa Baku!

Yours Sincerely,
Seyran Pirjanov
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019

Positives: The hotel looks amazing inside and out. The staff is really friendly and interacted well with us. The breakfast and wifi are complimentary. The wifi is not slow. The breakfast is quite diverse. Our room's bathroom was amazing. The pool and gym are amazing. Very clean and tidy. They provide a free pick-up/drop off shuttle to the comercial area.

Negatives: The room was a bit small. The TV was small too and installed in an awkward place. The AC inside the room was difficult to setup well. The area around the hotel is not very walkable. Airport shuttle a bit pricey.

Overall: This place is great. Good value for money. I would recommend it without reservations.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ricardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMExcelsiorBaku, Front Office Manager at Excelsior Hotel Baku, responded to this reviewResponded May 4, 2019

Dear Mr. Ricardo B,


Thank you for taking your time to leave a review on our Booking.com page after your recent stay at the Excelsior Hotel & Spa Baku.

I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver great guest experience. Thank you once again for choosing to stay at Excelsior Hotel & Spa Baku and we look forward to welcoming you back again on your future visit to Baku.

Yours Sincerely,
Seyran Pirjanov
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

Kind staff. Silent, clean and spacious luxury rooms. Active shuttle to downtown. Every hour to a good mall to have food and stroll on beach park.
Room service could be better. Average breakfast.
Overall it is recommended.

Date of stay: March 2019
Trip type: Traveled with family
Thank BehrouzH7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMExcelsiorBaku, Front Office Manager at Excelsior Hotel Baku, responded to this reviewResponded May 3, 2019

Dear Valued Behrouz H ,

Thank you very much for your valuable time to share your recent Excelsior Hotel & Spa Baku experience with other travelers.

We are very pleased to hear that you enjoyed your stay with us and we managed to create life time memories for you. We truly value your loyalty to our hotel.

We place great value in your custom, and your continued relationship with Excelsior Hotel & Spa Baku, and we would be very happy to welcome you back for all the good reasons.

Yours sincerely,

Seyran Pirjanov
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2019 via mobile

Really superb everything perfect also friendly staff... I don’t know the names of all staffs but thank you so much for all.

Specially Yagub Nasirov
Katerina thank you to ..
Good room service

Thank you for everything

Date of stay: March 2019
Trip type: Traveled on business
Thank yearnya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMExcelsiorBaku, Front Office Manager at Excelsior Hotel Baku, responded to this reviewResponded May 4, 2019


Dear Valued Yearny A,

Thank you very much for staying with us at Excelsior Hotel & Spa Baku and for your feedback of your recent stay.

It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you.

We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future!

Yours Sincerely,

Seyran Pirjanov
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2019 via mobile

26th of February stayed at Deluxe room and really like it. It is like a home comfort. Jakuzi is perfect combination with douche. Location is also perfect to reach at everywhere. Only breakfast is weak comparing with others. Hope to be there again..

Date of stay: March 2019
Trip type: Traveled on business
Thank SIRRI35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMExcelsiorBaku, Front Office Manager at Excelsior Hotel Baku, responded to this reviewResponded March 9, 2019

Dear Sirri35,

Thank you very much for staying with us at Excelsior Hotel & Spa Baku and for your feedback of your recent stay!

It is always a pleasure to know that our guests received the level of service that they most definitely deserve. We always aim to provide an ambiance of luxury and comfort and it makes us happy to hear that we managed to do so with you.

We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future!

Yours Sincerely,
Seyran Pirjanov
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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