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“Great service and atmosphere”

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Excelsior Hotel Baku
Ranked #11 of 113 Hotels in Baku
Certificate of Excellence
Moscow
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great service and atmosphere”
Reviewed March 27, 2012

Had the pleasure to go to Baku and stay at The Excelsior with my band Smokebreakers in January 2012. The staff were excellent - from the front desk all the way through the hotel staff and manager. There were no problems to speak of but any issues we had were dealt with swiftly.
The room was also very comfortable and quiet - the location just outside the centre of Baku is probably a major plus in that respect.
Would strongly recommend the hotel for foreign visitors to Baku - a home from home !

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank tonywMoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damla C, Director of Sales at Excelsior Hotel Baku, responded to this review, February 21, 2013
Dear tonywMoscow,

Thank you very much for your review about our Excelsior Hotel Baku. We would be very happy to see you at our hotel again on your next trip to Baku.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Ankara, Turkey
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 15, 2012

The hotel and its services were all fine. However, waiting at the reception to receive confirmation by a personnel that my decleration of minibar consumption was correct is, in my opinion, totaly unacceptable and is based on the assumption that the visitors are not trustworthy. I was there early in the morning to settle the payment and rush to the airport, but had to wait for someone to go in to the room that I just left, check the minibar and report to the reception that I was not lying. If this is a reflection of visitor profile, I do not think I would like to stay in this hotel in the future.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
6 Thank Turgut T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 21, 2011

The affable personnel, the tasty dishes, convenient location (only 15 min from the airport) and the best fitness center in a city will force you to return again in Excelsior.

  • Stayed December 2011, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Konstantin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 30, 2011

This well appointed and "aspiring to be luxurious" hotel falls well short. You can see the money but not the taste in decor and little passion in the service. It feels like A Ritz wanna be in a bad location. Getting in and out is tough and it feels stuck in highway spaghetti, far from the action and nowhere to walk or jog. The front desk staff was young, transactional and disinterested in the customer. I was given a room no bigger than a closet ( beware, two per floor and you will get them if you have a corporate rate even if hotel empty) - after much complaining I got a standard room, which was huge and seemed sparsely furnished for the square footage, with lots of open carpet detracting from the quality the furniture wanted to project. The windows did not seem sound proof and on a windy night, two were rattling. I did not get the newspapers that i asked for, my wake up call was late and my request for an amenity took over 30 minutes to respond to. There are a number of great hotels in the downtown area with pleasant walks to restaurants, shops and historical sites. I'd skip this hotel unless you have no choice.

Room Tip: Ask them to show you a room map and avoid the two broom closets on each floor, one on each side of t...
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank discovermore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
194 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 8, 2011

The Excelsior Hotel in Baku is a fine choice for now, but the city is experiencing a construction boom and new international standard hotels are slated to come online in 2012. I would not put the Excelsior in the same class as a W or a JW Marriott, but it does have a number of features to its advantage.

The staff are friendly and speak English well, the rooms are large and comfortable (but one of my colleagues had drain problems in his shower), and the fitness center is among the very best hotel fitness centers that I have experienced. As others have noted, the spa prices for message are reasonable, and the quality is excellent. The breakfast buffet is adequate, but nothing to get too excited about. I did not eat any other meals at the hotel. Finally, the decor struck me as an attempt to reflect the property as a luxury hotel, but the designs seem to me to be dated.

  • Stayed September 2011, traveled on business
    • Value
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Helpful?
2 Thank AtlantaRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehriban, Public Relations Manager at Excelsior Hotel Baku, responded to this review, October 12, 2011
Dear Guest,

Thank you very much for your review!
We really glad we could provide you with pleasurable sevice and could give you such a nice memories of your stay at Excelsior. We appreciate your business and will be glad to see you again.

Sincerely yours,
E- marketing office Mehriban Mirzayeva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
181 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 6, 2011

The staff there are very nice. And, everyone for the most part speaks English. They have a nice indoor large pool and a newly built pool outdoors with a place to order drinks and food. They have the best gym here in Baku! They have three spa rooms and all their services are very reasonable. The girl in room #1 is the best in my opinion. Went to her many times. I highly recommend this place!

  • Stayed September 2011, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Italian80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehriban, Public Relations Manager at Excelsior Hotel Baku, responded to this review, October 11, 2011
Dear Guest,

Thank you very much for your feedback. We are very glad that you decided to stay at our Hotel.
We are so glad to hear that you liked our pool and the gym, spa rooms and the massage treatment.
We will be pleased to serve you again!

Sincerely yours,
E- marketing office Mehriban Mirzayeva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2011

really nice hotel!!!!! Great staff, tasty food,best massage I ever had, awesome gym. I will stay in Excelsior my next time in Baku.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehriban, Public Relations Manager at Excelsior Hotel Baku, responded to this review, September 22, 2011
Dear Guest,
Many thanks for your review. I was pleased to read about your favorable review of the hotel.
We hope to welcome you again in Baku and in Excelsior Hotel.
Sincerely yours,
E- marketing office Mehriban Mirzayeva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel Baku

Property: Excelsior Hotel Baku
Address: 2 Heydar Aliyev Avenue, Baku 1154, Azerbaijan
Location: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 113 Hotels in Baku
Price Range (Based on Average Rates): $
Hotel Class:5 star — Excelsior Hotel Baku 5*
Number of rooms: 61
Official Description (provided by the hotel):
“Excelsior Hotel Baku” is a beautiful luxurious five-star landmark in Baku city which has been always preferred by world known Celebrities and Politicians. It combines tradition and innovation with modern luxury and a touch of antiquity. Only 5 minutes away from the downtown of Baku. Excelsior Hotel offers easy access to business, shopping and entertainment centers, while Heydar Aliyev International Airport and Baku Expo Center is only 20 minutes away. Excelsior Hotel accommodates; 61 beautifully appointed guest rooms and suites, decorated with a taste of luxury. All rooms ensure comfortable and relaxing stay for both business and leisure travelers during their visit to Baku. AURA which is Baku’s most luxurious and spacious wellness center features the latest high-tech gym with state of the art Technogym work out equipment’s, an in-door jogging track, tennis court, squash courts, Ping Pong/table tennis, Olympic size indoor pool, an outdoor swimming pools with a bar and restaurant, child pool and a family size Jacuzzi. Separate men and women changing rooms with electronic lockers that includes; a sauna, steam room, ordinary and shock showers and relaxation rooms. You may enjoy a variation of treatments and massages from our professional eastern and local masseuses in one of our 6 treatment rooms. Conveniently located near the heart of Baku, yet away from the bustling traffic noise, the Excelsior Hotel Baku is the ideal choice for private and social functions, conferences and business meetings. Excelsior’s four private meeting rooms provide a distinctively elegant setting for all types of events whether it’s for a high-level business meeting, a large conference, small seminar or a wedding reception. All rooms are fully equipped with the latest high-Tech audio-visual equipment. ... more   less 
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