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Baku
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All reviews baku city guest relations reception guys choose this hotel big thanks thank you very much front office special thanks nice hotel spacious rooms the hotel staff business trip star hotel mr zahir khatai bellman
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6 - 11 of 668 reviews
Reviewed January 14, 2020

Nice ambience , variety of delicious food, nice staff. Placed at main center in Baku. Nice room. Nice restaurant. Nice spa.. Nice lobby. Nice communication. We love this place very much. Nice city. Nice country

Date of stay: January 2020
Trip type: Traveled with family
Thank 178narenderk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SayaddinMammadov, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded January 14, 2020

Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

We are delighted to know that we have exceeded your expectations. We wish to thank you for your positive review as it allows us to congratulate the whole team on upholding the highest standard of our services.

Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Qafqaz City Baku Hotel.

Kind Regards,
Sayaddin Mammadov
Cluster Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020 via mobile

I have lived here for four days and i I was hospitably received, thanks for that, everything was clean, nice and comfortable, and special thanks for the heaf of stuff Natig great job
good luck and continue like that!

Date of stay: January 2020
Trip type: Traveled on business
Thank Emincik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SayaddinMammadov, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded January 13, 2020

Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

We are delighted to know that we have exceeded your expectations. We wish to thank you for your positive review as it allows us to congratulate the whole team especially Mr Natiq on upholding the highest standard of our services.

Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Qafqaz City Baku Hotel.

Kind Regards,
Sayaddin Mammadov
Cluster Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

Loved my stay at the hotel. Great staff. Hotel room was too pretty and cozy. The hotel is close to all major places. Also has a gym n spa so enjoy! The bed was super comfortable and we enjoyed the complementary breakfast too.

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank friendlyfish13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SayaddinMammadov, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded January 12, 2020

Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

We are delighted to know that we have exceeded your expectations. We wish to thank you for your positive review as it allows us to congratulate the whole team on upholding the highest standard of our services.

Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Qafqaz City Baku Hotel.

Kind Regards,
Sayaddin Mammadov
Cluster Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

I had stayed for 4 nights in the hotel.

The location is quite far from the city centre.

The room were fine, issues were in wash room. The body wash disperser was missing, even after frequent requests it was not placed.

The glass door of cubicle was not there, so every time after bath my entire bathroom would be soiled.

The rain shower never worked.

Request for another room was denied as all the rooms were booked.

It's not well maintained and value for money.

Suggestions:-
1.look for a hotel closer to Nizami Street.
2. Try booking with the known brands in hospitality.
3. If you are a party lover try to locate a hotel which is at walking distance from the desired pub.

Date of stay: December 2019
Trip type: Traveled with friends
Thank Nsa3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SayaddinMammadov, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded January 12, 2020

Dear Guest,

First and foremost thank you for taking the time to share your feedback with us on TripAdvisor.

We would like to express our apologies that you had a negative experience in our hotel.

Kindly be informed that our team is working on the case and will follow up accordingly.

Allow me kindly invite you to contact me personally to discuss this with you further on sayaddin.mammadov@qafqazhotels.com

We hope your next stay at Qafqaz Baku City Hotel & Residences will be a pleasant journey and looking forward to welcoming you back again.

Kind regards,

Sayaddin Mammadov
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

The hotel is very beautiful and xomfortable. The staff are very friendly and kind. Everything goes smoothly. The service is Top. I am now here with my husband but we have to check out today to go to another place but we will visit it again inshallah.

Date of stay: January 2020
Trip type: Traveled with family
Thank manalaQ506AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SayaddinMammadov, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded January 12, 2020

Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

We are delighted to know that we have exceeded your expectations. We wish to thank you for your positive review as it allows us to congratulate the whole team on upholding the highest standard of our services.

Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Qafqaz City Baku Hotel.

Kind Regards,
Sayaddin Mammadov
Cluster Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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