Let me start by giving credit to the quality and helpfulness of the staff. They are welcoming and frequently checking that guests are happy - and genuinely listening to concerns or problems. The views are good and the décor is upmarket and impressive. Rooms seem to be well equipped and spacious.
We were running a conference and the service and facilities are outstanding for this. A minor gripe is that the pricing structure for admin services seems to have been developed by someone not familiar with technology, as a scan is 5 times more expensive than a copy - despite being done on the same equipment and with no variable costs....
The only reason that I didn't give 5 stars is that - despite their advertising continuing to state that the 'general purpose' restaurant (Cilantro), usually the heart of a business hotel's dining service, is open for dinner - it is NOT. This means that guests have the choice of the 'fine dining' in the Sky Grill - pleasant but too expensive to eat there every night for most - or the bar, which has friendly good service but only a choice of a burger or sandwich. Normally a city centre hotel means that walking down the street will provide other restaurant options, but regular Baku visitors will know that good restaurants tend to be a little harder to find, so dining each evening during a 6 day stay at the Hilton was more hassle than it should have been - particularly after a hard day's work.
Still, I hope that occupancy rates will improve soon to the level where it's economic to provide a full range of evening dining, and the hotel can reach its 5 star potential!
- Official Description (provided by the hotel):
- Conveniently located in the business, shopping, and entertainment district, Hilton Baku offers luxurious rooms & suites decorated with most noble materials. 25 story building with unrivalled views to the Caspian Sea and the city from the unique 360 revolving bar, Sky Grill restaurant and Executive Lounge. All rooms and suites have high speed internet access, coffee & tea making facilities, video on demand, floor to ceiling windows, and separate bath and shower. ... more less
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