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“Great Hotel with Fabulous Views”
Review of Hilton Baku

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Hilton Baku
Ranked #6 of 116 Hotels in Baku
Certificate of Excellence
Reviewed May 12, 2013

This Hilton is bang in the center of all the must see, eat , party places in Baku. The views from any room are fantastic. You have the sea in front you the flame towers behind you. The service is equally good and friendly.

The rooms are well appointed, bright and have all amenities. The staff are friendly and always willing to help.

The lounge on the 25th floor is a revolving one and its a great way to unwind. The pool and spa too are fabulous.

One of the very few hotels were you had nothing to complain about.

Room Tip: Views on both sides are great so you can either ask for the city view with the flame towers or you c...
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  • Stayed: May 2013, traveled on business
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Thank Vivian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded May 16, 2013

Dear Vivivan M,

Thank you very much for having selected our Hilton Baku.I am really happy to read that you were satisfied with your stay with us.

We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.

Looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 - 511 of 863 reviews

Reviewed April 28, 2013

As it was a special occasion we decided to have pre dinner cocktails in the 360degree bar in top of the Baku Hilton. The Lounge was delightful and the view just before sun set superb. What was a disappointment was the appalling service. It took over Half an hour from ordering until our drinks arrived. True it gave us time to admire the view but when paying the high prices for the drinks you do expect them to arrive promptly. We won't be gong back as there was many other hotel bars in town with almost as good a view and cheaper prices.

Stayed: April 2013, traveled as a couple
Thank Jacaranda88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded May 16, 2013

Dear Jacaranda 88,

Thank you very much for taking the time to write us a review.
I am happy to read that you found our facilities and services to your satisfaction with the exception of service at the bar.
Your comments have been shared with the Food & Beverage Manager and the bar team and corrective actions will be taken to prevent recurrence.

We will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.

Sincerely,

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Reviewed April 17, 2013 via mobile

What made me crazy is the absence of a free wifi in the rooms. Service were the most terrible I've ever seen in my life. Prices were as if in Monaco but quality is like third class Chinese fake. People working in the hotels have no idea what the hotel service means

  • Stayed: April 2013
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2  Thank Ziya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded May 1, 2013

Dear Guest,

First of all i would like to thank you for having selected our Hilton Baku and posted this review.
I am sorry to read that you were not satisfied with your stay.Please accept my sincere apologies.
While I understand your point of view about free Internet we will not be able to provide this service free of charge to all guests until the brand makes this decision on a global basis. Having said that, Internet is free in public areas to all guests and free throughout the hotel to all Gold & Diamond HHonors members.

Meanwhile, I certainly hope that these incidents do not prevent you from favoring our Hilton family of hotels wherever your travels take you.

Sincerely,

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Reviewed April 10, 2013

Nice rooms for a Hilton and I upgraded myself to the 2nd category of rooms which was spacious and well worth it. the breakfast selection is average and does not include a healthy option. The revolving bar up top is nice but i get quiet dizzy so was not for me.

  • Stayed: April 2013, traveled on business
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1  Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded April 22, 2013

Dear Guest,

Thank you very much for having selected our Hilton Baku for your stay in the city and posted this review.

We are grateful for your valuable feedback that you have provided. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every respect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.

Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.

Sincerely,

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Reviewed April 8, 2013 via mobile

I have to say that this is one of my top 5* hotels I've stayed in. The room and bathroom are clean. The staff are friendly and speak very well English. The hotel has a 360 rotating bar which shows beautiful views of Baku. The mall and the Cornish are just a cross the street. Downtown is about a 15 minute walk. Luxurious high-end shops are also a walking distance. The Old City is walking distance. If you have a good budget, I recommend you stay in this hotel.

  • Stayed: April 2013
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1  Thank Evilmisspolite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded April 12, 2013

Dear Guest,

Thank you very much for having stayed at the Hilton Baku, and also for having posted your review.
It is a great pleasure that you were generally very satisfied with your stay.I was also happy to learn that our team members and services met with your needs and hope that all the other aspects of your visit were as pleasant and successful.

Thank you once again for your favorable comments and we all look forward to the pleasure of welcoming you back in the near future.

Sincerely,

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Reviewed April 5, 2013

I had a business meeting in Hilton hotel, Onyx room. It's a really high level of services provided by the experienced personnel. Good facilitation, nice house keeping, ventilation. Good lunch with in-time waitress service.
So the hotel really very well prepared to host business conferences, meetings, training etc.

Room Tip: The restaurant on the top has incredible view
See more room tips
  • Stayed: April 2013, traveled on business
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3  Thank SNR79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded April 8, 2013

Dear Guest,

Thank you for your positive comments on Tripadvisor. I hereby would like to express my pleasure to see that you have enjoyed your overall stay at Hilton Baku as this motivates us to do better in the future.
We will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013 via mobile

If you are travelling baku for business this is one of the best hotels. Central location and beatiful view of caspian sea greets you when you woke up. the breakfast buffet could have been improved but the current situation is fine frankly speaking.

  • Stayed: April 2013
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1  Thank srdrmmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TolgaAytan, Manager at Hilton Baku, responded to this reviewResponded April 5, 2013

Dear Srdrmmc,

Thank you very much for having selected our Hilton Baku for your stay in the city and posted this review.We are happy to see that you enjoyed your stay in our hotel and we would like to thank you for your valuable comments, especially for the location and the view of our guest rooms..We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.

Looking forward to welcoming you to the hotel, or to any of our great Hilton family of hotels & resorts worldwide.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baku

Address: Azadlig Avenue 1B, Baku 1000, Azerbaijan
Phone Number:
Location: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 116 Hotels in Baku
Price Range: $150 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Baku 5*
Number of rooms: 308
Official Description (provided by the hotel):
Conveniently located in the business, shopping, and entertainment district, Hilton Baku offers luxurious rooms & suites decorated with most noble materials. 25 story building with unrivalled views to the Caspian Sea and the city from the unique 360 revolving bar, Sky Grill restaurant and Executive Lounge. All rooms and suites have high speed internet access, coffee & tea making facilities, video on demand, floor to ceiling windows, and separate bath and shower. ... more   less 
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