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“Average Hotel with declining service”
Review of Consul Hotel

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Consul Hotel
Ranked #41 of 113 Hotels in Baku
Washington DC, District of Columbia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Average Hotel with declining service”
Reviewed July 29, 2012

I have stayed at this hotel numerous times, as I often have meetings in the general area. For the last 6 months or so, the construction and road work has been so bad that getting to the hotel is difficult. If you are looking to use the Metro, it is close to the Gencelik stop, which is helpful.

The last several times I have been, the service has progressively declined, with the culmination being last week. I arrived for a 3 day conference and spent 3 nights here with a colleague.

Our room did not have towels the first 2 days, and we were only given 1 small bar of sscratchy oap the whole time. One of the beds (it was a 2 single-bed room) was never given a sheet the whole stay, despite housekeeping walking into the room without knocking on 2 separate occasions, around 8 am.

My colleague went out early int he morning to run, only to find the receptionist asleep on the lobby sofa. When she came back from her run, she was locked out and had to pound on the door to be let in, at which point he went back to sleep...waving at her to go behind the desk and get her own key. A side note, there is only one key per room so every time you leave the hotel, you must leave your key at reception.

As I have said, I have stayed at this hotel a handful of times and each time there seems to be something that goes wrong. The overall impression is that the hotel simply doesn't care. Also, the staff does not speak English, which can be a problem for travelers.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CTravs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
Reviewed July 7, 2012

We booked a suite and got a regular room. the location is bad. feels unsafe. Filthy dusty rooms.
Unprofessional staff with whom you can't communicate at all! Avoid this hotel!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onlywords0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Baku hotels

Kolkata
1 review
Reviewed January 25, 2011

This small but beautiful hotel in the city center is a perfect place for a comfortable stay. Very neat and clean, friendly staff, great break fast and i liked my stay there.

Really a great Hotel, keep it up consul....

  • Stayed January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KolkataHuzzain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Consul Hotel

Property: Consul Hotel
Address: Hasan Aliyev St., 92 C, Baku AZ 1110, Azerbaijan
Location: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #41 of 113 Hotels in Baku
Price Range (Based on Average Rates): $
Hotel Class:3 star — Consul Hotel 3*
Number of rooms: 37
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