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“Good hotel but not excellent”

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QafqaZ Point Boutique Hotel
Ranked #32 of 113 Hotels in Baku
Certificate of Excellence
Huddersfield
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good hotel but not excellent”
4 of 5 bubbles Reviewed December 1, 2013

This is definitely not a 5* hotel, maybe passable as 4*.
Large comfortable, clean spacious room, and it had the best most powerful large shower I have ever used, fabulous! Breakfast & food very good, wine expensive but that is the same everywhere in Baku. Staff very pleasant and happy to help. Great omelettes made to order for breakfast.
Gym & pool very small, basic but adequate. Didnt try the spa treatments as they were quite expensive.
Female reception staff spoke good english which was not the case everywhere. I managed ok as I speak a little Turkish which is understood in Baku, however, Turks cannot easily understand Azerbaijaani!!
The hotel was kept at too high a temperature in November, it was much too hot, especially in reception, dining room, restaurant, it was over 25 degrees at all times.
Cleaning staff did a good job of keeping the rooms clean and tidy each day.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MisJoules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHR, Manager at QafqaZ Point Boutique Hotel, responded to this review, October 26, 2014
Thank you very much for taking the time to review our hotel.

We give great importance to guest feedbacks for evaluating, fixing and/or improving the level of our service quality continuously.

We look forward to see you again and you can directly reach me for any assistance.

Thanks again,

Emrah
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

63 reviews from our community

Traveler rating
    14
    37
    8
    3
    1
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
kyiv
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

Best impressions about this hotel. The facilities are really good and new. The room i got - realy spacious. I was surprised. The stuff was friendly. The hotel serves nice breakfast. It would be good to have a coffee in lobby, but there is no lobby bar. However, the hotel was serving free coffee in lobby every morning furing the exhibition.I do not know if they do it usually. The other nice service was a free shuttle bus from hotel to ExpoCenter that is far from city center.
The location of a hotel is not really central, but the taxies are cheep.
Important! Ask for a "aubergine taxi'! that looks like london cab! The recepcionist will offer you "own cheap taxi", but do not believe. The cheapest is aubergine!

The hotel has small swimming pool with sauna and hommam (free of charge).
Next time in Baku i will stay again in this hotel for sure

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fsapla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHR, Manager at QafqaZ Point Boutique Hotel, responded to this review, October 26, 2014
Dear "Fsapla"

Thanks for your great review of our hotel. In the frame of the service standard of Qafqaz Hotels & Resorts group, we offer free morning coffee service at the lobby every morning. Qafqaz Point Hotel is the official hotel partner of all the exhibitions in Baku. Therefore we supply round trip transfer service to the exhibition centre free of charge.

Our main purpose is to ensure guest satisfaction with quality and hospitality as well. We are glad to see those effords pay off on your last visit.

Thanks for your feedback.
Hope to have you back soon,

Emrah Ünsal
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 23, 2013

all personel was really friendly and profesional,food was tasty and presentation of dishes super
servis was good,the breakfast buffet was enough and smiling faces around ın the morning helpfull staff,room seervice was littel bit slow
if i ll visit baku again ı ll choose this hotel again

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kakalimtahu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHR, Manager at QafqaZ Point Boutique Hotel, responded to this review, May 25, 2013
Dear our guest,

Thanks for your remarkable comments.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawalli, Kuwait
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

its the first time for me in azerbaijan and its wonderfull palce you can visit in your life . the hotel was very good . the location is about 5 minute dive to the bulivard the famous area faces the sea with all shoping places . they have nice spa , but we faced small problem with the language cos not all the staf can talk english . so you have learn azari language :)

but all in all was nice hotel

Room Tip: room is good
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kassem t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHR, Manager at QafqaZ Point Boutique Hotel, responded to this review, April 10, 2013
Dear our guest,

We highly appreciate your helpful comments. Thanks for your contribution to the level of our service quality. We ensure you that we consider your comments instantly.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
340 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 bubbles Reviewed April 3, 2013

I don't know why this is a 5* hotel. When you look at the building outside, you'll think it's a dormitory. The lobby is so small and not high standard. About the room: how can a 5* hotel have a huge fly AND Mosquitos flying around?? How can a 5* hotel have burnt bed covers and bed sheets because of cigarette use in the room? How can a 5* hotel only put two towels & one slipper for a 2 person guest room!? How can a 5* hotel have dirty and stained carpets? There is no iron either. The TV does not turn on and off properly. The complimentary drinking water is ridiculously small. It was a like a small cup! The list goes on about the room. They have a panoramic view restaurant on the 7th floor. When we went up stairs, the restaurant's door was closed. We tried opening it, but it was locked! We went to the reception and they said it was open, so we went back up to see the door open! So much for a panoramic view. One of the worst views I've ever seen. The location is bad, too. There is nothing close by at all. If you are looking for an amazing 5* hotel, you should try the Marriott Hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Evilmisspolite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azer S, Public Relations Manager at QafqaZ Point Boutique Hotel, responded to this review, July 27, 2015
Dear Guest,

The guest satisfaction is among our top priorities and your review will definitely contribute into achieving our paramount objective. We would like to thank you for your review on Tripadvisor. We would kindly ask you to accept our apology for the negative experience you have had. We are going to look seriously into this matter and see what we can do in order to avoid such kind of inconvenience in the future. It is very important for us to understand the dynamics of what has happened and the people in charge will be interrogated in this regard. We will make sure this never happens again and never be part of the hotel experience of our guests. The hotel manager will personally look into all these issues. We will also find out the reason for which you have been asked to turn to the reception in order to get into the restaurant and enjoy a beautiful panoramic view.
We will be looking forward to welcoming you back to our hotel and make you enjoy your stay here on our hotel.

Kind Regards,
QafqaZ Point Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adare, Ireland
Level Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed April 21, 2012

Nice hotel with friendly and helpful reception staff. Very clean (except for some of the carpets) and in a quiet area which is important in Baku with its traffic noise. Room was large with a good shower and comfortable bed. Free internet with a decent connection in all parts of the hotel.
Breakfast was not so good with a poor choice of strange foods. The chef can cook a decent omelette however, so if you are okay with that every day you will be fine.

Location is okay as long as you don't want to walk anywhere. It is only a short drive to the city center and to the sea.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chimemark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azer S, Public Relations Manager at QafqaZ Point Boutique Hotel, responded to this review, July 23, 2015
Dear Guest,

On the part of the hotel management we would like to thank you for your review on Tripadvisor. Such reviews help us improve our services and eliminate all the drawbacks which negatively contribute to the hotel experience of our guests. This is extremely important for us. We have looked into the issues you had mentioned above and we can now assert that this kind of issues do not exist anymore, and we wish you visited us again to make sure that all your remarks had been seriously considered.

For any inquiries, please feel free to contact us by calling at +994125107878

Kind regards,

QafqaZ Point Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 19, 2012

Nice and new hotel. Very big,comfortable and clean rooms. Friendly staff . Normal breakfast however could be better. Small spa and fitness but it works and enough . Average location. Not so crowded and noisy hotel .

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Koray79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azer S, Public Relations Manager at QafqaZ Point Boutique Hotel, responded to this review, July 23, 2015
Dear Guest,

It is always a great pleasure to get a positive feedback from our guests on Tripadvisor. This is the direct implication of what we are trying to accomplish in terms of guest satisfaction and service quality. Thank you very much for taking you time to write a review about us. We really appreciate this!

For any inquiries, please do not hesitate to contact us by calling on +994125107878

Best regards,

QafqaZ Point Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about QafqaZ Point Boutique Hotel

Property: QafqaZ Point Boutique Hotel
Address: Yasamal district, K.Kazimzade st. 118-560, Baku, Azerbaijan
Location: Azerbaijan > Absheron Region > Baku
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #32 of 113 Hotels in Baku
Price Range (Based on Average Rates): $
Hotel Class:5 star — QafqaZ Point Boutique Hotel 5*
Number of rooms: 74
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