The Ramada Baku.. where do I start. The positives.. the rooms are spacious, clean and more importantly have a balcony looking out to the swimming pool and the Caspian. The air-con in the room is really good as well. The Reception staff are friendly and helpful enough. But thats where it ends I'm afraid.
The housekeeping is quite poor. I have been in the hotel for 17 days now and not once have they got it right. There's always something missing. Either they forget the coffee, sugar, milk and they've even managed to forget to replace the spoons. The low point was when both the coffee mugs werent replaced. I can understand if this sort of thing happed once a week, but I've been here for 17 days (with 11 more to go) and they havent got it right.
The Wifi at the hotel was really good for two weeks until the wireless router in my section was disconnected for some reason. On complaining about it two times to reception staff, I was assured the problem would be fixed, but alas, its been 4 days now and nothing has been done.
Lastly, the restaurant, is not without flies and mosquitoes. Breakfast was ok. They have an omlette station, but never has it been manned. The food is kept covered in containers, but no placards telling you whats in them (not that its a problem, but surely thats standard practice).
The menu is very restricted. There's a choice of 6 main courses and 3 pastas which I think is too few. Moreover, you can order the same dish every night and it never is the same. To give you an example, I ordered a steak teriyaki last week and it was strips of beef with triyaki style veggies. The same dish last night was 4 fillets of beef instead of the strips. Maybe thats they're definition of variety.
The lounge bar never has a bartender and the one time we got hold of him, he actually scowled at us for requesting a few beers. The lounge bar serve food as well, but yesterday we were told they dont, even though they have sandwiches on the menu.
All in all, this hotel does not match up to the standards set by the Ramada's in the UK (having stayed in at the Ramada in Ealing on a couple of occasions).
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- Also Known As:
- Ramada Baku Hotel Baku