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All reviews rooftop pool central atrium pr manager excellent hospitality excellent hotel non smoking room perfect location comfortable bed place to stay spa luxury city conference
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Reviewed August 22, 2017 via mobile

It was our second booking of Grand hotel Yerevan, the first time had very good Room and for new trip in Aug 2017 We reserve our room one month before our travel and in due date we received unbelievable room No 326 , in room it just space for twin bed not any more !!!!!
Hardly 2 person could pass and stay in this petty room , then immediately we told to manager , and she responded ' No available room and we are totally book !!!!! Otherwise in lobby and breakfast salon u didn't like that it's not crowded any more , they told u in first available time we call u to change ur room but no call no attention !!!!!!
We stay hardly in these garage for two night as we trust manager to change our room but no action !
Meanwhile we informed our local agency then in 20 min , Helpdesk call us to change our room ! And new room was good
But we refused to pass two night in a bad room without attention of lady that call her Manager !!!!!!
This is negative Point

Date of stay: August 2017
Trip type: Traveled as a couple
Thank Mandana1372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ani S, Guest Relations Manager at Grand Hotel Yerevan, responded to this reviewResponded August 25, 2017

Dear Guest,
Thank you for sharing your feedback with us. The opinion of each guest is very important for us and helps us improve our services and facilities. I am a bit disappointed to hear that a newly renovated room can be called a garage, but anyhow thank you for appreciating the second room which you were provided not directly when your agency called, but the day after, as the hotel was really fully booked and we didn't have any category available. The entire team of our hotel do its best each moment to make our guests' stays enjoyable one. We are very sorry that you didn't experience that but we do hope that for your next stays with us you will feel the high standards we are used to work with.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017 via mobile

Lets start with the hotel building. It is the first building in Yerevan built as hotel. This hotel has class and heritage. Staff is very helpful, bravo to all of them especially to Levon, the restaurant manager. Hotel has a very nice rooftop pool, which is wonderful for summer travelers.

Date of stay: August 2017
Trip type: Traveled solo
1  Thank Kinzey1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ani S, Guest Relations Manager at Grand Hotel Yerevan, responded to this reviewResponded August 14, 2017

Dear Guest,
We would like to thank you for choosing our hotel for your stay and appreciating the efforts of the staff that do its best to make your stay comfortable. Your kind comments we have already forwarded to our colleague. Thank you once again and look forward to welcoming you to our hotel in the future.

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Reviewed August 11, 2017 via mobile

The hotel is at a very good location , which allow access to most of the tourist spot by foot within few minutes walks.

The room is spacious and comfortable. The hotel has everything included an outdoor pools, restaurant and bar.

Date of stay: August 2017
Trip type: Traveled solo
1  Thank JeffT_JUmPer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ani S, Guest Relations Manager at Grand Hotel Yerevan, responded to this reviewResponded August 14, 2017

Dear Valued Guest,
Thank you very much for choosing Grand Hotel Yerevan for your recent stay and taking time to share your opinion on TripAdvisor. Our hotel team is committed to going beyond our guest's expectations to offer you a great hospitality experience.
We really appreciate your comments about our services.
A positive feedback like yours gives our hotel team a real motivation to keep up the excellent work.
Thank you and hope to see you soon at our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile

Pros: good wifi ,breakfast and clean rooms
Cons: some rooms doesnt have window to the out there and just atrium!
If another time i come to yerevan i will come here again! And this hotel is near to the republic sq. And lots of great shopping centers.

Date of stay: July 2017
Trip type: Traveled with family
Thank stadjalli95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ani S, Guest Relations Manager at Grand Hotel Yerevan, responded to this reviewResponded August 14, 2017

Dear Valued Guest,
Thank you very much for choosing Grand Hotel Yerevan for your recent stay and taking time to share your opinion on TripAdvisor. Our hotel team is committed to going beyond our guest's expectations to offer you a great hospitality experience.
We do appreciate your comments and for your next stay at our hotel we will be pleased to provide you with a room that suits better your preferences.
We are looking forward to welcoming you again to our hotel whenever you are in Armenia.

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Reviewed August 9, 2017

The hotel has very attractive common rooms, and the room was very fine. The bedding was superior and the cleanliness was total. The staff was very attentive and we were very pleased by our stay. Last but not elast the air conditioning worked very well and was not noisy.

Date of stay: July 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Roland d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ani S, Guest Relations Manager at Grand Hotel Yerevan, responded to this reviewResponded August 10, 2017

Dear Valued Guest,
Thank you very much for your kind feedback and taking your time to review your stay at Grand Hotel Yerevan.
We are happy to know that you enjoyed your stay. Our daily mission is to provide you with the best service and go beyond your expectations. Thank you for appreciating this.

The Entire team of Grand Hotel Yerevan will be glad to welcome you in our hotel again whenever you are in Armenia in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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