Well I must say I have really mixed feelings about the whole experience in this hostel, but the overall it is quite positive. It's not all the flying colors as other reviews. Second thing is that we have stayed there for 13 days so many different things happened during that time.
First of all I have booked the wrong dates over Hostelbookers and there was no problem with the owners to change the dates back to one the same night (!) I have booked. Second, we have figured that we will arrive on Sunday 5 AM in the morning and with bad exchange rates at the airport and the check in was later in the day. The exchange and the supermarket are only 10 minutes away on foot and working 24 hours a day so no problem with that. We've arrived as expected and we've gotten the coffee and a place to leave our heavy backpacks before the room was ready and we've gotten free coffee and breakfast although it wouldn't be included normally. We went for the first early morning walk in Yerevan and I must say the first experience with both the town and the hostel was fine.
Until we've gotten into the the room. Well, we were tired after spending 18 hours on different airports and flights and the room was stuffy and hot because there was no air-conditioning and only small window which was tangled in the curtain so it couldn't be nor opened wider nor closed. Fixed that in the matter of minutes and gotten the ventilator from the owners for free. Well, the ventilator worked well until we turned it off, unplugged it and tried to turn it on the next day. Gotten the new ventilator from the owner and the same story with the second ventilator later that day. Okay, we thought that we have broken two ventilators, but only found out that they shouldn't be unplugged from the socket or otherwise they will need to warm up for 15 minutes or so they could start working again. After that, they worked just fine, but if you left them plugged they would smell funny. Air-conditioning was available only in the common room so part of the time we've spent there. Rest of the days the room was not that stuffy if you left the window whole day and whole night open... :-)
Common bathroom on the lower level was another funny story. There was no normal drain but the opening in the middle of the bathroom where the water ran. Also the bath wasn't fixed and if you stepped on it's edge it would rise and look as if it would topple over. But everything was fine until fifth of sixth day when it got clogged and water was running away very slowly. We didn't want to complain thinking somebody else will complain, but after two or three days nobody complained we decided to tell to the receptionist what's wrong and everything was fixed on the same day. Also, there were no chairs or anything in there, only rail to hang your stuff, but two days before our departure two plastic pieces of furniture appeared that could double as chairs.
Breakfast was fine on the most of the days. Also, owner was present every day, renovating and improving situation, ready to give information and help you with everything, sometimes even with children present which were most of the time very polite, only their dog was sometimes little annoying. It would constantly follow you, even wanting to enter the room. But after 13 days it was the part of the atmosphere we've gotten used to, so no complaints about there. Also all three girls at the reception were ready to answer all questions we've had, even after long night spent there. When they found out that I spoke a little Russian they didn't want to talk to me in English anymore, which I am thankful for. I almost haven't spoken Russian since... :-)
In the end we have had a nice time in Yerevan and Armenia and although this hostel wasn't as superb as expected by reading the previous reviews it was very comfortable and hospitable place to spend our nights. Lesson we have learned was that you have only to complain politely if something doesen't fit and the girls at the reception and owner's family will do their best to fix the situation. Also, I beleive that small quirks we ran into were or will be fixed since and the owner was also talking about expanding their offer with guided daily tours around Armenia, so I hope they will continue getting better and better... :-)
- Official Description (provided by the hotel):
- This elegant duplex Penthouse, located in the prestigious centre of Yerevan city, has all the necessary amenities for a comfortable stay. Our original and attractive mini-hotel is a short stroll from the very heart of the capital of Armenia, where you will find the famous Museum of manuscripts - Matenadaran, the Cascade, the Opera and the Republic square. From here you can start your adventure around the city, exploring all its sightseeing. The biggest supermarkets and open cafes are on short walking distance from us. One can easily travel using a subway which is the most convenient transport in Yerevan for tourists (the names of stations are done in English and Russian) and is located close to Penthouse H&H. ... more less
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