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“Mixed feelings about this hostel”

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Penthouse Hotel & Hostel
Ranked #18 of 184 Specialty Lodging in Yerevan
Reviewed November 17, 2012

Well I must say I have really mixed feelings about the whole experience in this hostel, but the overall it is quite positive. It's not all the flying colors as other reviews. Second thing is that we have stayed there for 13 days so many different things happened during that time.

First of all I have booked the wrong dates over Hostelbookers and there was no problem with the owners to change the dates back to one the same night (!) I have booked. Second, we have figured that we will arrive on Sunday 5 AM in the morning and with bad exchange rates at the airport and the check in was later in the day. The exchange and the supermarket are only 10 minutes away on foot and working 24 hours a day so no problem with that. We've arrived as expected and we've gotten the coffee and a place to leave our heavy backpacks before the room was ready and we've gotten free coffee and breakfast although it wouldn't be included normally. We went for the first early morning walk in Yerevan and I must say the first experience with both the town and the hostel was fine.

Until we've gotten into the the room. Well, we were tired after spending 18 hours on different airports and flights and the room was stuffy and hot because there was no air-conditioning and only small window which was tangled in the curtain so it couldn't be nor opened wider nor closed. Fixed that in the matter of minutes and gotten the ventilator from the owners for free. Well, the ventilator worked well until we turned it off, unplugged it and tried to turn it on the next day. Gotten the new ventilator from the owner and the same story with the second ventilator later that day. Okay, we thought that we have broken two ventilators, but only found out that they shouldn't be unplugged from the socket or otherwise they will need to warm up for 15 minutes or so they could start working again. After that, they worked just fine, but if you left them plugged they would smell funny. Air-conditioning was available only in the common room so part of the time we've spent there. Rest of the days the room was not that stuffy if you left the window whole day and whole night open... :-)

Common bathroom on the lower level was another funny story. There was no normal drain but the opening in the middle of the bathroom where the water ran. Also the bath wasn't fixed and if you stepped on it's edge it would rise and look as if it would topple over. But everything was fine until fifth of sixth day when it got clogged and water was running away very slowly. We didn't want to complain thinking somebody else will complain, but after two or three days nobody complained we decided to tell to the receptionist what's wrong and everything was fixed on the same day. Also, there were no chairs or anything in there, only rail to hang your stuff, but two days before our departure two plastic pieces of furniture appeared that could double as chairs.

Breakfast was fine on the most of the days. Also, owner was present every day, renovating and improving situation, ready to give information and help you with everything, sometimes even with children present which were most of the time very polite, only their dog was sometimes little annoying. It would constantly follow you, even wanting to enter the room. But after 13 days it was the part of the atmosphere we've gotten used to, so no complaints about there. Also all three girls at the reception were ready to answer all questions we've had, even after long night spent there. When they found out that I spoke a little Russian they didn't want to talk to me in English anymore, which I am thankful for. I almost haven't spoken Russian since... :-)

In the end we have had a nice time in Yerevan and Armenia and although this hostel wasn't as superb as expected by reading the previous reviews it was very comfortable and hospitable place to spend our nights. Lesson we have learned was that you have only to complain politely if something doesen't fit and the girls at the reception and owner's family will do their best to fix the situation. Also, I beleive that small quirks we ran into were or will be fixed since and the owner was also talking about expanding their offer with guided daily tours around Armenia, so I hope they will continue getting better and better... :-)

Room Tip: If you see that something is wrong just politely ask the receptionist or the owners for it to be fix...
See more room tips
  • Stayed: August 2012, traveled as a couple
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Thank bezkomentara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 - 62 of 98 reviews

Reviewed September 16, 2012

I got greeted warmly upon arrival by friendly staff, they also helped us out arranging a taxi for daytrips. The place is some hybrid between a guesthouse and a hostel and is really good value. The beds are comfortable but a bit small (short). There was an airco in the common area but it wasn't always allowed to be switched on for not-always clear reasons. There's a good view on Mt. Ararat from the balcony in the kitchen where the included breakfast is served every morning.
Downside is the climbing of the 5 flights of stairs (6th floor), especially with luggage. Nonetheless a nice place to stay in Yerevan!

  • Stayed: September 2012, traveled solo
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Thank ArjunSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

Well organized hostel that has a very familiar and warm atmosphere.
There is a quite large common space where there's a very familiar air and often happens that someone starts a chat maybe with the young family that run the hostel or someone else is cooking and offers you a plate of whatever. At the same time never too much noise nor in the common space neither in the rooms.
Common space is air-conditioned. There is breakfast included but is not so much inviting. Free wi-fi but only one computer that sometimes you can use for free. People that manage the hostel are young, nice and very helpful.
Rooms are clean, not air conditioned, small but quite comfortable. Bathrooms clean.
Remember you have to climb up the stairs until the fifth floor (no lift at all) but this hostel is the best in Yerevan and deserves the effort!

  • Stayed: August 2012, traveled as a couple
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Thank Claradidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArturandYana, Owner at Penthouse Hotel & Hostel, responded to this reviewResponded September 13, 2012

What a wonderful review, what warm words. Thanks a lot, dear Claradidi. We appreciate that you liked our family atmosphere, cleanness, comfort of rooms. We go above and beyond to make your stay positive. As for the food – who could dare to argue with you - an expert cook from Italy. Tastes differ, that’s it. You have certainly felt that the lady who cooks puts her heart and soul in whatever she does. Keep on reviewing ;) There won’t be a single person who will not appreciate it.

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Reviewed August 1, 2012

I love this hostel. The sevices and the hostel are very basic. But there is a perfect family atmosphere.

You are not in the hostel but you visit your family or your friends. The personal was very friendly and helpful!

I return to this hostel every time I visite Yerevan.

This hostel is not good only for people whit reduced mobility. Because the hostel is in the 5th floor whithout lift.

  • Stayed: February 2012, traveled with friends
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1  Thank Lanbub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArturandYana, Owner at Penthouse Hotel & Hostel, responded to this reviewResponded September 13, 2012

Dear Lanbub, you did such a great job making this review. Thanks to you for treating us as your family members and friends. It is the best and the most important mark that we get, as we ourselves treat you as a friend from the first moment you enter the hostel. Every time you visit Yerevan our hostel and we will be delighted to host you. As for the people with reduced mobility, well, if they have enough energy to travel they will be strong enough to do the fitness composed of several stairs as well:)). Healthy style.

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Reviewed July 18, 2012

I can surely say that the STAFF is really nice and kind to help their guests! That is one of the important points which show that they host people not as customers of the hostel, but like a family member of their own! Appreciate all ur efforts to help us in any case :) penthouse will be my home again while visiting yerevan again for the next time! "Emin was here"

  • Stayed: July 2012, traveled with friends
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Thank Eminwashere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012

One of the nicest hostel I've seen. The stuff is pretty helpful and friendly. The view over the city is nice. Nice and cosy atmosphere. The hostel is clean. The only thing I didnt like: there was no hook in the shower to hang up the cloth. And in the toilet room there was no hot water and no rubbish bin. But this are just small things.
Overall the hostel was great.

  • Stayed: June 2012, traveled solo
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Thank jk28_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

To enjoy Yerevan you have to know where to stay at to feel comfortable enough but where to soak into the unrepeatable Armenian atmosphere at the same time. For us the place is Penthouse Hotel only.

The stuff as well as other travellers are nice, talkative if want, silent if you prefer silence and just observing Ararat from the cosy balcony. The stuff speaks English and can provide you with many hints where to go not only in Yerevan but in the whole Armenia. We were told to go to Ijevan and we will never regret it! Great and friendly city!

The rooms are clean, not expensive and in nice colours. Definitely worth climbing some stairs up to be welcomed by the Penthouse hostel crew!

  • Stayed: June 2012, traveled as a couple
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1  Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Penthouse Hotel & Hostel

Address: Ap. 33a Koryun str., Yerevan 0025, Armenia
Location: Armenia > Yerevan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #18 of 184 Specialty Lodging in Yerevan
Price Range: $8 - $16 (Based on Average Rates for a Standard Room)
Number of rooms: 18
Official Description (provided by the hotel):
This elegant duplex Penthouse, located in the prestigious centre of Yerevan city, has all the necessary amenities for a comfortable stay. Our original and attractive mini-hotel is a short stroll from the very heart of the capital of Armenia, where you will find the famous Museum of manuscripts - Matenadaran, the Cascade, the Opera and the Republic square. From here you can start your adventure around the city, exploring all its sightseeing. The biggest supermarkets and open cafes are on short walking distance from us. One can easily travel using a subway which is the most convenient transport in Yerevan for tourists (the names of stations are done in English and Russian) and is located close to Penthouse H&H. ... more   less 
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