This hotel was a complete joke, thankfully we had only booked for two nights, although one was enough. We always book for two nights and extend our stay if we like it but this place took the cake!
Firstly upon arriving tired at 10pm the rudeness and attitude of the receptionist was unreal. She asked me how many bags we both had and I told her two. She rolled her eyes and told her colleague to take them up but he just grunted and walked away.
Fine, no problems, saved me the tip!
Okay, so in the room, took a tepid shower as no hot water and opened the fridge for a beer. The fridge was not working and smelt really strong of mould but it was fully stocked. Called the reception and were told there was no one to remedy the solution before tomorrow.
So I get into bed, tired and irked, as this is not the cheapest hotel on the block and was horrified that the bed was full of sand. I turned the lights on to inspect closer and there were also long hairs on the pillow and in the bed. Yuk! I don't want to sleep in an unchanged bed from strangers but again when called the reception was barked at that there was nothing doing until tomorrow.
Next day complained again at reception and without a blink the cold manageress picked up the phone and shrieked at someone and then told me, that in fact the bed was fresh and the cleaners do not tell lies!! Shocking I thought but we had paid for two nights so just bit my lip and waited to be out of there.
Following nit, awoke to the room telephone dining ing at 3.30am, when I answered in a sleepy haze there was a grunt and then hung up. Another good nights sleep!
All in all, just a really disappointing experience, the breakfast buffet was just plain vile and the staff sat about on their cell phones and one was picking his nose as he watched the tv.
Bad bad experience and we found a much better and far cheaper hotel down the road.
I could really add to the list of faults but judging by all the other bad reviews, I guess it speaks for itself.
I just wish I had read them here first but booked through agoda in a hurry. Big mistake, horrible staff and even felt nervous about leaving valuables there, so took everything out with me.
Roof pool was cold dirty and depressing...
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- Also Known As:
- Phu Quy 2 Hotel Nha Trang
- Phu Quy 2 Nha Trang