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“Great view, terrible hotel”
Review of Phu Quy 2

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Phu Quy 2
Ranked #167 of 204 Hotels in Nha Trang
Wellington, New Zealand
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great view, terrible hotel”
Reviewed April 4, 2012

My 'Superior Balcony' room had an amazing view of the ocean, the mountains and the city - but that's where the positives end with this hotel!

Truly the worst I have stayed in in Vietnam, where in my experience, many hotels pride themselves on their hospitality.

To summarize the problems here:

-Bathroom: only lukewarm or cold water, and shower drain completely blocked so that the shower basin flooded after a couple of minutes (how come the cleaners never do anything about it when they clean the shower?). Toiletries were never replaced.

-Bedroom: when it rained, water seeped in through the windows and onto the floor, bedside lamps didn't work (and were not fixed). Paper thin walls in the hotel also meant hearing anyone talking outside, including the cleaning staff in the early morning (one morning, they were yelling at each other at 7.45am).

-No 'Do Not Disturb' sign available, which meant that those cleaning staff arrived promptly between 9am and 9.30 to knock on the door. Fine if you are out for the day, but not if you want a holiday rest!

-Service: mini bar never restocked. But the worse, and I guess funniest situation was when I tried to order room service from the in-room menu on a rainy night. One of the English speaking staff came up to the room to take my order, and my first 5 selections weren't available. After I was finally able to order something that was actually available, she then returned to my room 5 minutes later to say there was 'no food'. Weird!

Breakfast: as other reviewers have noted, the meagre buffet offering was never replenished, so that by 8am most of the food was gone. Coffee was hideous. After the first morning, I didn't bother.

Location: the hotel is two blocks down from the main 'action' (bars, restaurants) in Nha Trang - ok during the day but I there could be safety issues walking back at night.

To top it all off, the place just had a 'creepy' feel. I don't like to give a really negative review of a hotel, but this place really has to sort itself out. When my brief, pre-paid booking was over, I spent an extra $7 a night and moved to another hotel, and it was a HUGE relief.

  • Stayed March 2012, traveled solo
    • Value
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Helpful?
1 Thank Bex2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2012

Huge Hotel, good location - but very loud due to traffic, nice room (pretty wooden floor), nice view from 12th floor, poor breakfast in a tiny and dingy room, Sailing Club (=best and most beautiful Restaurant in town) is just across the street, all in all too expensive for what you get.
Staff: some friendly, some not.
Strange experience: reception guy told us to pay cash one night before Check-Out, he said the credit card Reader was broken - turned out to be a lie - he obviously didn't want to give us an official bill, wanted too keep a part of the money for himself...

  • Stayed February 2012
    • Value
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Helpful?
Thank Capricaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
Reviewed January 12, 2012

We had booked a beach view room and technically thats what we got, but you had to be standing on the balcony to see the water. The hotel does not sit front on to the beach, its sits side on down a side street which makes it less noisy.

The walls the the room were thin and we could hear everything happening in the hallway and the room next door. The toilet leaked water which was never fixed after we'd informed reception, although they sent a 'maintenance man' who turned out to be the door man?

The room was full of ants which found their way into my suitcase nor did all the lights work in the room.

They have a roof top pool which would be nice in summer, its not very big though but has good city views. There is bound to be large scale construction in the near future as they are building a Mariot next door, which is bound to take away the 'beach views.'

Checkout was very slow and we were charged for a small bottle of water we'd drunk ... nothing here is complementary! There was only one young man at reception that was helpful and polite, the rest especially an older gentleman was quiet rude.

If we went back to Nha Trang we wouldn't contemplate staying here!

  • Stayed December 2011, traveled as a couple
    • Value
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    • Service
Helpful?
Thank MRyanPhotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nha Trang hotels

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 17, 2011

Clean room, good sea view if you stayed in top floor. Good buffet breakfast

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 28, 2011

Clean rooms with safe, security on premise, scooter rental on property as well. very close to beach and restaurants. very cheap hotel.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank aldoggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 26, 2011

We stayed at this hotel for 3 nights. Service was average however their plumbing was very poor. At night you can smell the sewage even when bathroom door is closed and when showering the water will overflow the step and flood into the bedroom.

Room was old and ants were present in the morning around the minibar. We had to call the staff often to have this clean.

On the positive note - the location was great and we were 2 minutes away from the beach.

Overall, I would not visit this hotel again - would rather pay a little more for comfort.

Room Tip: Make sure to choose a room with window/s
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoke
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 11, 2011

Stayed at the hotel for 5 nights in a deluxe seaview room. The room its self was spacious with a small bathroom which had a problem toilet. The room was very clean and cleaned daily but the noise from outside was terrible. You are best of booking a standard room with our any windows.

The staff were polite but not over helpfull.

The breckfast had a large selection but make sure you get in first as we struggled to find a table some mornings and towards the end of service they dont bring any fresh food out.

The location of the hotel was great, near the beach and a short walk to the main streets.

I would stay at this hotel again but would choose a standard room.

  • Stayed November 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bowrob2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phu Quy 2

Property: Phu Quy 2
Address: 01 Tue Tinh Street, Nha Trang, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #167 of 204 Hotels in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phu Quy 2 3*
Number of rooms: 60
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Also Known As:
Phu Quy 2 Hotel Nha Trang
Phu Quy 2 Nha Trang

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