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Reviewed September 7, 2016

Probably our least favourite hotel of the 5 cities we stayed in whist holidaying in Vietnam. We were welcomed with an early check in and two bottles of water, which made up slightly for no driver appearing to collect us from the airport and leaving us surrounded by drivers begging for us to be their next prey/customers on the long, picturesque 40 minute commute.

Up to the room and it was very small, although perfectly adequate despite a real shortage of electrical sockets. The beds were comfortable and the shower was powerful enough. Our bathroom had an absolutely horrid smell of sewage that was only apparent after the first night but got progressively worse during our 3 nights stay. We were too comfortable in our room to ask to be moved and the smell only subsided by leaving our 9th floor window open on full tilt which, incidentally, is how we found it when we moved into the room.

First stop was for lunch and the staff all stopped in their tracks, seemingly amazed that we had popped in for food at 1pm in this otherwise empty restaurant. The staff were hesitant and timid with poor English, but they were friendly and we eventually got the food that we ordered- a delicious beef stir fry and a not-quite-adequate chicken sandwich for the other half. This was a slightly better food experience than when I phoned up to use the 24/7 food service at 9pm one evening and was firstly hung-up on by reception and then told the kitchen was closed and to “go look on the street for a restaurant”. Nice.

The pool on the roof with just 6 sun loungers was cosy (seriously, 21 stories high and just 6 sun beds?!) but it lacked any towels and did not have the comprehensive cocktail bar the brochure had promised- instead we were reduced to anything you could point at from the fridge, be it canned or bottled.

The cleaners during our stay were also a bit lax, cleaning the bathroom and arranging the towels but then only emptying half the bin, or leaving some towels untouched. Just strange behaviour- lucky the maid’s cupboard was unlocked so I would help myself to toilet paper, room spray and toiletries at will. Unfortunately it seems their waffle gowns only came in one size: AT (absolutely tiny).

I can’t say I’d recommend this hotel based on its small rooms with bad maids, poor poolside amenities, lack of capable dining facilities and uninterested staff. The location is great, however, and attracts many English and (mostly) Russians with the beach being 5 minutes’ walk and lots of great bars and restaurants even closer. For an international hotel the management really need to teach the staff better (or basic) English skills; it was the worst place I encountered in Vietnam and that included talking to farmers from rural-nowhere!

Let’s not get it twisted here though- I know this is a cheap hotel, we were not expecting luxury from this 3* high rise. It may be cheaper than its competitors, but its simply not great value. Even though Apus is soo competitively priced it was our most expensive accommodation in Vietnam but also, somehow, it also ended up being our worst.

Room tip: If the windows are open in the bathroom be wary of a hidden sewage smell
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank carlversuslife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
APUSHOTEL, Sales executive at Apus Hotel, responded to this reviewResponded October 2, 2016

Dear Guests,
Thank your for your choosing Apus.
Thank you for writing to us here at the Apus Hotel. We are sorry to hear that your stay at our establishment did not meet your expectations.
We would like to sincerely apologize for the negative experience you had at our Hotel. Having read your letter, we are appalled by the treatment you experienced.

We are sorry to have inconvenienced you on your visit to Apus. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2016

Yes, the hotel is having a major extension added, so there is plenty of construction noise during the day, but it varies depending on the floor you're on and your room's distance from the north facing works. We initially had a room adjacent to the works, found it too noisy and spoke to the very helpful staff at Reception. We - and our friends - were moved to excellent and spacious rooms as far from the works as the hotel could manage. We stayed another three nights (our friends stayed for six) and enjoyed the hotel, it's facilities, the staff and a great location.
Our experience with the staff at the Apus was mainly very good - we assume that not everyone speaks good English - especially in a town where the vast majority of tourists are from Russia. The Apus is a 3-star hotel, and it's a good one. Once the works are finished it'll probably deserve another half star.
Much of Nha Trang is undergoing rapid development, so the Apus isn't alone in having extensions, or being adjacent to a construction site. As a result, you can negotiate excellent prices if you are prepared to put up with the noise or, as most people do, to go out (to the beach, perhaps) for most of the day. It was certainly quiet overnight.

Room tip: Rooms on the south side (higher floor numbers) will be a little quieter while the extensions are being added.
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank kimsuebj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 29, 2016 via mobile

Not a bad hotel except for one MAJOR fault... Nobody smiles.
You don't feel welcome here. Not going to waste too much of my time on this other than three examples of MANY that got up my nose.

1. The young guy cooking our eggs for our 3 mornings had the sourest face, virtually threw our omelette's on our plates each morning, no niceties, no eye contact and not a nice way to start each day.
2. When ringing reception with any needs or questions you need to speak slowly and precisely for them to understand English, the response frequently was Yes Yes Yes so you think they have heard what you want and then nothing happens so you continually have to ring back and reiterate, this was soooo frustrating.
3. Got an early reminder call when leaving. I answered "hello" the other end just hung up on me.

Whoever employs and trains these staff, you have a lot to learn.
'smiles' cost nothing but mean a lot.
Your poor staff training is costing you a lot of money in the loss of bookings.
(One female supervisor in the tiny restaurant was the only exception to this, she was too good for this place).

My husband and I travel frequently and I would not return to this establishment.

Adelaide Australia

Date of stay: August 2016
Trip type: Traveled as a couple
Thank gayebragg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 21, 2016

We only had one towel, they did not give us hand towels. When we asked, they told us they were not included.
They are doing works in the building and noise is awful in the whole buidling. Works start at 7 am and they dont stop til 10pm. First night we did want to rest and we could not as they start using the hammer at 7am. We complaint in a well-manner in the reception, and they changed us to another floor, but noises were similar. Additionally, they did as they didnt know what we were talking about when we told them about the noise we heard. We did not like the attitude of the staff.
Breakfast was not that good as the chef overcook the eggs and the scramble eggs were tasteless. Bakery was dry as it was there for days. Juice was bottled, sugary and so artificial.

We arrived early and as they could not offer us an early check in, they kept our luggage and offer us to stay in the swimming pool for free the whole morning.
Room was clean and confortable. They offered a free towel service for the swimming pool or the beach (5 min walking away).
Location was great, in a centric street and close to the beach.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank IGiveMyOpinion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 13, 2016

BEWARE construction underway at adjoining lot at the rear, yes another highrise but they did not warn me when I came to the actual hotel a week earlier about the works and the noise. I did not see the construction as its at the back and at that particular time there was a lull in the noise.
What a shock, it's unbearable! The front desk say it's not their fault as they have no control but they are not honest and open to tell you when you inspect or when you check in. They get your payment secured first.
They moved me to another room but that was just as bad.
Then they offered me cotton wool for my ears, hey I paid vnd1,000,000 for the night.
Actually put the headphones on and still too noisy.
Second point they get you to read their notice that you have to check th list of items in the room otherwise your responsible for them. Seen this cheap scam before.
Some items not on the list like face washers, hand towels, beer in mini bar.
Got them to sign acceptance to avoid check in problems.
Frankly this place other than the noise was not too bad a place for a budget three star but a tad too pricey for what they provide, can do better price for a deluxe city view in this area.
Room otherwise okay, happy with breakfast, staff is hit or miss depending on their mood, breakfast I thought was good and location is nice.
Aircon struggled on 18 degrees with full fan and that was on all night.
Ask for second card to leave your aircon on otherwise it takes hours to be effective.
Nice enough small pool area on roof level with a very limited bar staffed by a lazy girl who disappears when she wants to without warning.

Date of stay: August 2016
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
Thank Sidneeman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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