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Reviewed July 17, 2019 via mobile

I have mixed feelings with my stay at Evason. first of all I must thank infinitely for allowing me to check in super early. We arrived at the hotel at 7:30 and due to going with my two babies in less than 2 hours our room was available, really thank you very much. the room was fantastic, I read that some people think that the hotel should modernize but for me it was the opposite, the furniture, the style even the smell was a cultural experience. the hotel in general is wonderful, the gardens and the beautiful ocean view. breakfast very varied and with all kinds of meals. the only bad thing, the hotel needs some refreshing areas with water for the guests, on one occasion we were waiting for my daughter to leave the playroom and I had to ask 3 different people for some water, finally I had to go to the bar and the Lady gave me not very willingly a quarter of a glass. my only bad experience: at the time of checking out something very strange happened; My daughter had forgotten her rabbit doll at the pool the day before, I went to look for it but it was not there so I decided to ask when canceling the service. There were about 4 people in the reception at that moment, and when they heard that I was asking about the doll they all spoke among themselves, they took a very strange attitude, they started to laugh and pretended to look for it; Minutes later the young lady returned and told me that they had not found it. but they kept looking at me and talking among themselves. That left me with a bad impression, I know a doll is not a very valuable item, but for my daughter it was very important.

Date of stay: July 2019
Trip type: Traveled with family
Thank 628laurao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esana2019, General Manager at Evason Ana Mandara Nha Trang, responded to this reviewResponded July 23, 2019

Dear Laura O,

Greetings from the Evason Ana Mandara and thank you for reviewing your recent stay with us.

I deeply regret what happened to you on your last day when your daughter lost their doll and I have personally investigated your feedback with my Front Office team. I am very sorry that we couldn't manage to find your daughters doll, it might be not an valuable item but I can imagine the importance and value for your daughter.
I have also noticed your comments in regards to the water service and we have managed already to improve our standards and internal communication.

Nevertheless, I am happy to note that you have liked our wonderful resort, your room and the variety of breakfast..

It would be our pleasure to welcome you back to our Resort, please contact me directly if you would be willing to give us a chance to serve you again and change your experience around.

With kind regards,
Mathias Gerds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

Excellent five star hotel situated on the beach providing really good service. Particular praise for "Long" who worked round the pools where nothing was too much trouble - he laid out the towels which were sitting there and cleaned our sunglasses. We were upgraded to a beachfront sea view villa which was really nice, I would go back again if I visit Vietnam again. You don't notice the road outside at all and the breakfast buffet is superb.

Date of stay: July 2019
1  Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esana2019, General Manager at Evason Ana Mandara Nha Trang, responded to this reviewResponded July 13, 2019

Dear Graham P,

Greetings from the Evason Ana Mandara in Nha Trang and thank you for your great comments in regards to your recent stay in our Hotel, we appreciate the time you've spend review your stay. Please let me share your feedback with my team and especially with Long who I know will be more than proud and happy to receive your words of compliments. Please do not hesitate to contact me directly for any further bookings, me and the team we all look forward to the pleasure of welcoming you back soon.

With kind regards,
M.Gerds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

Best location on Nha Trang beach We had a garden room set in tropical gardens with beautiful flowers,
palms and wildlife good size rooms with luxurious toiletries included and a
large balcony Infinity pool is lovely and so clean fresh towels when required at poolside and sunglasses cleaned every day it’s the little touches that make the difference staff always willing to take time out to chat and answer any of your questions Outstanding customer service from all the team at Evason Lots of choice for breakfast from tasty Vietnamese soups to American breakfast choices and the eggs benedict was a favourite choice of mine We definitely will be back

Room tip: Luxury toiletries including Mosquito lotion which kept the bites away
Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank chrisnpaulgalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esana2019, General Manager at Evason Ana Mandara Nha Trang, responded to this reviewResponded July 13, 2019

Dear chrisnpaulgalla,

Greetings from Nha Trang in Vietnam and thank you for reviewing your recent stay with. We really appreciate your kind words and positive feedback in regards to our tropical resort in general, the friendliness of our Hosts and your overall experience.

We are also happy to read you have recognize our small services like the sunglass cleaning and we are more than happy to see how much you liked the variety of breakfast selection.

Thank you one more time and we all look forward to welcoming you back soon.

With kind regards

M.Gerds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2019

My second visit to Nha Trang and this hotel. Great location directly on the beach with 2 pools to choose from. Great service throughout the resort...breakfast, pool area, dinner and housekeeping. Everyone was very kind. At breakfast Thao Vien, Anh Thoa and Phuong Thanh did an outstanding job every day. At the pool bar Into Fizz, Nguyen (Moon) was very kind and did a great job every day. Each night there was a different theme dinner offered outside of their menu. My favorite was Nha Trang Street Food. Would highly recommend staying here for a relaxing vacation.

Room tip: Beach front or Beach View
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank BillA129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esana2019, General Manager at Evason Ana Mandara Nha Trang, responded to this reviewResponded June 29, 2019

Dear BillA129,

Greetings from Evason Ana Mandara and a very big thank you for sharing your comments about your recent stay with us. We are delighted that you truly enjoyed staying at our resort and appreciated our unique location as well as the services of the team.

We are proud of having the great team showing our guests the true Vietnamese hospitality and I'm more than happy to share your feedback with my team, especially with Ms. Moon and the breakfast team at Pavilion Restaurant.

We already looking forward to welcoming you back for another perfect vacation.

Warmest regards,
M. Gerds
General Manager

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Reviewed June 20, 2019

My daughter, mother and I went here for dinner to celebrate a birthday. The food was amazing. We had a table beach front with lovely views. Staff were very attentive and the chef came out and spoke to every table of guests to ask how their meal was. If you are looking for somewhere pleasant and inviting with great food do go here.

Room tip: Restaurant was fantastic.
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank 173jackief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esana2019, General Manager at Evason Ana Mandara Nha Trang, responded to this reviewResponded June 24, 2019

Dear 173jackief,

Greetings from Evason Ana Mandara and a very big thank you for sharing your comments about your recent birthday dinner. We are delighted that you truly enjoyed your dinner as well the attention of our team. We are proud of having the great team showing our guests the true Vietnamese hospitality which we are well-known for.Your feedback has been shared with the team and we already looked forward to welcoming you back for another perfect dinner.

With kind regards,
M.Gerds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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