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All reviews rooftop bar great location buffet breakfast every morning comfy bed balcony
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Reviewed August 30, 2013

We stayed here 4 nights recently when in nha trang. Perfect location, minutes from the beach. The staff are very friendly with very good English, breakfast is pretty good one of the best we came across in Vietnam. The breakfast manager is very funny and friendly, he makes you feel very welcome. There is construction next door but that's not the motels fault, and it's only going on during the daytime. the only downfall was the pool wasnt very clean sonwe didnt swim in it, but the beach is so close you dont need it. I'd definitely stay again and recommend to any friends.

  • Stayed: August 2013, traveled as a couple
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2  Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded September 1, 2013

Dear Melissa P,

I thank you very much for sharing your enjoyable experience with us and Tripadvisor community. I’m very happy to learn that our staff and the service bring you great stay. At Hanoi Golden Hotel Nha Trang, our staff take personal caring of every guest and therefore make them feel like at home.

Thank you again for sharing your wonderful feedback, hope to welcome you back at Hanoi Golden Hotel Nha Trang soon.

Kind regards,

Phan Thanh Son

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Reviewed August 10, 2013 via mobile

We stayed here for three nights. Two nights (then a night elsewhere as the hotel was fully booked) and returned for final night.

Our first room on the 13 th floor was fine, a little noisy in the morning because of nearby construction but that isn't the hotels fault and is something we have experienced throughout much of Asia.

I only rated the rooms very good as

- when you leave the room all power (except to the fridge) shuts off. This prevented us charging phones and camera batteries while relaxing in the pool
- our second room on the 10th floor although technically the same as our first room felt smaller and it was hard to open the bar fridge
- our second room had a very noisy bathroom drain all night even when we weren't using the bathroom and the air conditioner made a constant drip sound. It was after midnight when we discovered this so didn't mention it til morning (as we are used to hotels that say they can't fix it til the morning). When we did report it staff said we should have reported it earlier, a good sign that they take these issues seriously.

When the hotel was fully booked except for 1 family suite that was well outside our budget, we couldn't stay for the third night, staff helped us find a hotel in the area and stored most of our luggage meaning we only had to take the basics with us.

The reception staff were fantastic arranging train tickets for us when the tickets we wanted weren't available and just so helpful in so many ways.

The breakfasts were very good and the restaurant manager and the 'pancake man' (sorry I forgot your name) were so friendly and helpful. When we returned to the hotel the pancake man asked were I was the previous morning. Loved the pork dish on the first morning and the chicken soup on the second. Just wish they were both there each day but understand the need to rotate. Also loved the little homemade yoghurt and passion fruit juice the restaurant manager gave us on the first two days.

On the last day breakfast wasn't as good. Pancake mix had ran out by 8.30 (yet breakfast doesn't finish until 9.30) and fiid wasn't being replinished as regularly eg no bacon for 15 min. I put this down to two things, firstly the restaurant manager didn't seem to be on duty this day and secondly there were many very selfish guests that were taking 4-5 plates of food at a time each to their tables, creating their own mini buffet when there really was no need.

Pool towels would be useful as having to use towels from bathroom is not ideal. While we appreciated being able to use pool after check out it was very hard to get dry and changed, particularly as it was raining heavily and bar staff kept sweeping water into the toilet/shower when we were in there trying to change. We did ask a couple of times about the possibility of getting a towel but were told they weren't available. I'd have happy paid to use one particularly on the last day.

If it wasn't for a couple of small things I would have given the hotel an excellent overall. I really wanted as the staff were fantastic. I'd certainly return if we were in Nha Trang again.

  • Stayed: August 2013
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1  Thank Jacalyn Leah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 12, 2013

Dear wackijac,

Thank you for taking the time to tell us about your experience at the Hanoi Golden Hotel Nha Trang. We are so sorry that your stay was not as your expectation. Unfortunately on the third night our hotel is fully booked and you goes else hotel. Please allow me to express my sincerest apologies.

At Hanoi Golden Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Regarding to the room and facilities, we would like to share with you that we have plan to renovate many parts of the hotel in this September to make our hotel always new fresh look. We hope to have the opportunity serving you again.

Sincerely,
Mr: Phan Thanh Son

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Reviewed August 9, 2013

The staff are great, very helpful and made the difference, restaurant manager Trieu the very best.
Our room very comfortable with excellent bathroom, we love to share a bath. Good value Hotel in good location will stay again and recommend to friends. Well done to staff and owners it choice of staff and room design.

Room Tip: Room at front or back if high floor as I'm not sure if they have sea views
  • Stayed: August 2013, traveled as a couple
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Thank robinmangos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 12, 2013

Xin chao robinkm,

Thank you very much for posting your review. It is very refreshing to read that you loved our service and thoroughly enjoyed your recent holiday at Hanoi Golden Hotel Nha Trang. I have passed on your comments Mr Trieu our F&B manager as well as the rest of the team.

We hope to see you again for another future anniversary and would be very glad to welcome you back.

Wish you and your family good health and work.

Warm regards,
Phan Thanh Son.

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Reviewed August 1, 2013

The Hanoi Golden is located in the middle of everything in Nha Trang and yet quiet enough to get a good nights sleep. The rooms are designed with a modern touch and are clean and spacious enough. We apparently ha a room with some kind of view booked, but the window is on the (very) small side. But since you mostly use your room for sleeping that's ok. The staff is very friendly and helpful and will book all your onward transportation for you. We left on an overnight train leaving quite late at night and they let us use the facilities (bar, shower, etc.) after check-out.
Breakfast is nice but since the hotel is quite big, sometimes a bit to crowded. They have a, rather smallish, pool on the roof as well as a bar with great prices. The bar is actually a great spot for a gin and tonic (for 28.000D probably the bargain of the century) with a beautiful view over the mess that is Nha Trang. Unfortunately the bar-staff is bored all day and it seems hard to shake that boredom off, if actual guests come along. Also there are no pool towels to be had, I had to ring the reception, because the bar staff wasn't able or willing to help out.
Other than that, the Hotel is a good place to stay in Nah Trang.

  • Stayed: July 2013, traveled as a couple
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Thank tj-exploringtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 7, 2013

Dear tj-exploringtheworld

We very much appreciate your comments regarding your stay at the Hanoi Golden Hotel Nha Trang. It is always a pleasure to receive positive feedback. Your comments are very important for us to improve and maintain our standard.

Hanoi Golden Hotel Nha Trang located in the middle of everything in Nha Trang near very much bar and restaurant, if get low storey is a little noise. We have tried our best to minimize the noise, which is challenging not only for our hotel, but we have seen improvements over the past few month.

All the room in Hanoi Golden Hotel have windows or balconies. Your booking booked a superior room, in superior rooms have small windows (0.5x1m). This is our lowest room. If compared to the other hotel, they don't have windows.

The bar staff attitude was definitely unacceptable; therefore, we immediately enforce service training to all staff to maintain the service quality, even in crowded situation.

We hope our immediate action will help you understand that your situation is a rare case at Hanoi Golden Hotel Nha Trang as you can see many other good comments on Tripadvisor.

We do look forward to seeing you again to experience our standard service as well as our great-view room and please do not hesitate to contact me when you come back Hanoi Golden Hotel Nha Trang.

Sincerely,
Phan Thanh Son

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Reviewed July 31, 2013

Excellent friendly staff, offered a free upgrade on arrival to beautiful suite with street view. Spotless, large room with large clean bathroom. Free wifi and computers available in lobby also. Helpful staff for booking transport etc.Breakfast was good, large room to accommodate people and tvs also. Pool on top floor but didn't avail of it as beach was close by. Location is central to everything yet no problem sleeping. Great value for money also! A good find!

  • Stayed: July 2013
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Thank irishtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 2, 2013

Dear irishtravel_10

Your satisfaction at Hanoi Golden Hotel is our biggest happiness. We are very glad to learn you liked our location and service.

We do hope to to seeing you at Hanoi Golden Hotel soon.

Wish you and your family good health and work.

Warm regards,
Phan Thanh Son.

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