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All reviews rooftop bar great location buffet breakfast every morning comfy bed balcony
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Reviewed August 9, 2013

The staff are great, very helpful and made the difference, restaurant manager Trieu the very best.
Our room very comfortable with excellent bathroom, we love to share a bath. Good value Hotel in good location will stay again and recommend to friends. Well done to staff and owners it choice of staff and room design.

Room Tip: Room at front or back if high floor as I'm not sure if they have sea views
  • Stayed: August 2013, traveled as a couple
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Thank robinmangos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 12, 2013

Xin chao robinkm,

Thank you very much for posting your review. It is very refreshing to read that you loved our service and thoroughly enjoyed your recent holiday at Hanoi Golden Hotel Nha Trang. I have passed on your comments Mr Trieu our F&B manager as well as the rest of the team.

We hope to see you again for another future anniversary and would be very glad to welcome you back.

Wish you and your family good health and work.

Warm regards,
Phan Thanh Son.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

The Hanoi Golden is located in the middle of everything in Nha Trang and yet quiet enough to get a good nights sleep. The rooms are designed with a modern touch and are clean and spacious enough. We apparently ha a room with some kind of view booked, but the window is on the (very) small side. But since you mostly use your room for sleeping that's ok. The staff is very friendly and helpful and will book all your onward transportation for you. We left on an overnight train leaving quite late at night and they let us use the facilities (bar, shower, etc.) after check-out.
Breakfast is nice but since the hotel is quite big, sometimes a bit to crowded. They have a, rather smallish, pool on the roof as well as a bar with great prices. The bar is actually a great spot for a gin and tonic (for 28.000D probably the bargain of the century) with a beautiful view over the mess that is Nha Trang. Unfortunately the bar-staff is bored all day and it seems hard to shake that boredom off, if actual guests come along. Also there are no pool towels to be had, I had to ring the reception, because the bar staff wasn't able or willing to help out.
Other than that, the Hotel is a good place to stay in Nah Trang.

  • Stayed: July 2013, traveled as a couple
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Thank tj-exploringtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 7, 2013

Dear tj-exploringtheworld

We very much appreciate your comments regarding your stay at the Hanoi Golden Hotel Nha Trang. It is always a pleasure to receive positive feedback. Your comments are very important for us to improve and maintain our standard.

Hanoi Golden Hotel Nha Trang located in the middle of everything in Nha Trang near very much bar and restaurant, if get low storey is a little noise. We have tried our best to minimize the noise, which is challenging not only for our hotel, but we have seen improvements over the past few month.

All the room in Hanoi Golden Hotel have windows or balconies. Your booking booked a superior room, in superior rooms have small windows (0.5x1m). This is our lowest room. If compared to the other hotel, they don't have windows.

The bar staff attitude was definitely unacceptable; therefore, we immediately enforce service training to all staff to maintain the service quality, even in crowded situation.

We hope our immediate action will help you understand that your situation is a rare case at Hanoi Golden Hotel Nha Trang as you can see many other good comments on Tripadvisor.

We do look forward to seeing you again to experience our standard service as well as our great-view room and please do not hesitate to contact me when you come back Hanoi Golden Hotel Nha Trang.

Sincerely,
Phan Thanh Son

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Reviewed July 31, 2013

Excellent friendly staff, offered a free upgrade on arrival to beautiful suite with street view. Spotless, large room with large clean bathroom. Free wifi and computers available in lobby also. Helpful staff for booking transport etc.Breakfast was good, large room to accommodate people and tvs also. Pool on top floor but didn't avail of it as beach was close by. Location is central to everything yet no problem sleeping. Great value for money also! A good find!

  • Stayed: July 2013
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Thank irishtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded August 2, 2013

Dear irishtravel_10

Your satisfaction at Hanoi Golden Hotel is our biggest happiness. We are very glad to learn you liked our location and service.

We do hope to to seeing you at Hanoi Golden Hotel soon.

Wish you and your family good health and work.

Warm regards,
Phan Thanh Son.

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Reviewed July 11, 2013 via mobile

Stayed here for 2 nights! The room was really nice and clean! The location was good for anyone who enjoys a drink as it is in the heart of the nightlife area of Nha Trang - although in easy access to the beach and other areas of Nha Trang by scooter! The service was very friendly and the rooftop pool and bar offered great views of Nha Trang and the surrounding islands!

  • Stayed: July 2013
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Thank AshandCraig9185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded July 15, 2013

Dear AshandCraig9185


Guests’ satisfaction at Hanoi Golden Hotel is our biggest happiness. We are very glad to learn you liked our location and service.


We do hope to to seeing you at Hanoi Golden Hotel soon.


Wish you and your family good health and work


Phan Thanh Son

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Reviewed July 5, 2013 via mobile

Very new hotels, spotlessly clean rooms with lovely powerful shower. Rooms a little small but didn't bother me. In room safe provided and good wifi. Breakfast was fantastic and manager very friendly. Very good location as little shop next door and across road. Good nightlife nearby and very nice retaurants. 10 min walk to market and beach. Would gladly go back!

  • Stayed: July 2013
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Thank EZgoingtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, General Manager at Hanoi Golden Hotel, responded to this reviewResponded July 7, 2013

Dear EZgoingtraveller,

Thank you for sharing comments about your stay at Hanoi Golden Hotel Nha Trang with Tripadvisor. We are very happy to know that you enjoyed your stay with us. Our great location is one of our key attractions compared to other hotels in town. It’s our pleasure to receive such fair comments like yours.

Once again thank you for your truly valuable comments. We hope that there will be another opportunity for us to welcome you back to Hanoi Golden Hotel Nha Trang in the future.

Warm regards,

Phan Thanh Son.

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