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“Don't book here!”
Review of Hanoi Golden Hotel

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Hanoi Golden Hotel
Ranked #67 of 214 Hotels in Nha Trang
Reviewed May 14, 2013

I've just had the worst experience of customer service in South East Asia trying to book at the Hanoi Golden Hotel. I booked the superior double room via booking.com two days before arrival. I explained it was my fiancé's birthday and asked if they could assist with providing a cake.
I received and email the following day (the day before check-in) saying that one of their guests was ill and they had already agreed to let her stay in our room, so offered a deluxe twin room for the first night and then said we could move into our room on the second night (which is the day of my fiancé's birthday)
I explained that moving rooms is very disruptive and this wasn't acceptable. We are on a long trip and move around from hotel to hotel enough. I said that I would accept an alternative double room for the duration of our stay.
The response I received, although apologetic told me to cancel the booking through Booking.com myself.
I am left with trying to locate another hotel on the day of check in. And the additional admin of ensuring that Booking.com do not charge my credit card for late cancellation.
On the positive side, they offered a free birthday cake for my fiancé (had we stayed there).

Stayed: May 2013, traveled as a couple
2  Thank Dimpster01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoigoldenhotel, Guest Relations Manager at Hanoi Golden Hotel, responded to this reviewResponded May 15, 2013

Hi Dimpster01,

If you are booking at booking.com, please write 1 comment on booking.com with same content here?

Ií don't any comment at booking.com with same review at tripadvisor.com then you don't stayed in our hotel.

Thanks and best regard,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 - 142 of 310 reviews

Reviewed April 27, 2013

The hotel provided very nice and warm service for us. There were welcome fruits every day we come back to the hotel, very nice and warm to the guests. When we arrived at the hotel, there was a name plate on the desk, welcoming us. Although its just a small thing, but it is really warm for the guests!! The room was very clean, bright and quiet, we were able to have nice sleep every night. Also, the hotel is located very near to the beach, really nice location. The four island tour was also awesome! The hotel booked the tour for us, and we were able to join a very local and wonderful tour compare to other tourists I believe from what I see on the internet. The hotel also provided us cheap motorcycle rental, which made us very easy to travel around in Nha Trang city!! (for one day, the motorcycle cost 100,000VND, which is about 4USD) One other thing to comment on, the owner is a fluent russian speaker, which really surprised us. ha ha! Anyway, if you are looking for the place to stay in Nha Trang, just book here. REALLY WORTH IT!!!

  • Stayed: April 2013, traveled as a couple
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2  Thank elawrenced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

This is a very nice hotel. The room had a tv, fridge, airconditioning. a very comfortable double bed. The room was cleaned well every day. Bathroom was very clean, with toiletries, and it has an actual shower unit with sliding doors, rather than just a shower over the floor which we found in a lot of other hotels. Hot shower with good water pressure. An elevator and good wifi connection. The breakfast in the morning was adequate, the Vietnamese coffee was delicious. There is a military airport beside the hotel, but we didn't hear any noise from the planes. Very peaceful. There is a rooftop pool with a few comfortable lounge chairs and we had the area all to ourselves everyday, it was great. The staff were really lovely, they really looked after us. They gave us a bag of food and water to take with us on the day we were checking out and heading for the train, it was a lovely surprise. They waved us off like we were part of the family. We really enjoyed our stay there.

  • Stayed: March 2013, traveled with family
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1  Thank Mary Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

The Hanoi Golden Hotel is in a convenient location just short 3 - 5 minute walk to beach, shops, bars and restaurants. The rooms are spacious, clean and well kept. Bed was good, linen clean and fresh. We stayed for 5 nights and had a good experience. A bit of noise from the street but that is pretty hard to avoid anywhere in Nha Trang. So the higher up the better. There can be a bit of waiting around for elevators in busy periods such as morning breakfast rush but not to bad. Would stay here again if i went back to Nha Trang and would reccomend to friends.

  • Stayed: April 2013, traveled solo
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1  Thank Paul I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

we've been here for two days and hotel was nice find. our room has a good sea view (you have to request it), it was clean and confortable. the service was also nice and although we arrived earlier than the check in time, they managed to get us to our room at 11:00hs am.

Room Tip: Nightlife Tip: Sailing club is near the hotel at the beach less than 100m to the left. It has very g...
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  • Stayed: April 2013, traveled with friends
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1  Thank ChrisN0rris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013

We stayed for 3 nights in a deluxe room which was lovely with a superb balcony and plenty of space. Breakfast was good enough but we ate our other meals down the road in the town which is a couple of minutes walk. Special mention for Thao who works in the ground floor bar and was very professional, friendly and helpful.

  • Stayed: April 2013, traveled with friends
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2  Thank LeeI236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

Hanoi Golden Hotel's staff really takes service to heart; they take initiatives to make sure we felt valued and welcome. For example, we realized that the room we booked did not have the full ocean view we wanted, they patiently showed us different rooms so that we could decide which one to move to. Also, they helped us book tours and train tickets. Great service even took place in the restaurant; when my girlfriend had trouble carrying her bowl of pho to our table, a chef went out of his way to carry it to the table for her without her asking. These are just some examples of great service we received. One time my door card didn't work, the housekeeper next door came to assist! She called the front desk for me so that I didn't have to run back down to the front desk. Can you expect this level of service from other 3-star hotels? We were really impressed.

  • Stayed: March 2013, traveled on business
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Thank Nancyusa760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Golden Hotel

Address: 107 Nguyen Thien Thuat, Nha Trang, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 214 Hotels in Nha Trang
Price Range: $35 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi Golden Hotel 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
Located in the heart of Nha Trang city, Hanoi Golden Hotel is just a convenient 5-minute walk to the beautiful Tran Phu Beach Street. Operating a 24-hour front desk, it features an outdoor swimming pool and provides free Wi-Fi access throughout the property.Featuring views of the city or the sea, modern air-conditioned rooms are fitted with parquet flooring, a flat-screen cable TV and minibar. En suite bathrooms are equipped with a hairdryer, bath or shower, slippers and free toiletries.Hanoi Golden Hotel provides luggage storage, laundry and ironing services. Guests may rent a car to explore the area and visit nearby attractions, while parking is provided on site. Conveniences in the hotel include a currency exchange and tour desk.The hotel's restaurant serves delectable Vietnamese and international cuisines and opens from 6:00-22:00. The rooftop bar offers a wide variety of beverages. Room service is available.The hotel is within a 5-minute drive from the local Dam Market, and a 15-minute drive to the well-known Po Nagar Temple. Cam Ranh International Airport is approximately a 45-minute drive away. ... more   less 
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