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“We expected much more...”

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Hoang Hai (Golden Sea) Hotel
Ranked #32 of 204 Hotels in Nha Trang
Dusseldorf, Germany
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“We expected much more...”
Reviewed February 21, 2013

After reading the reviews, we expected much more in all areas. Driver that picked us up at the airport drove like a race car back to town, making us feel quite unsafe. Welcoming was unfriendly, only asking for credit card and passport, entrance area was dark and not inviting. Rooms were ok for the price, but in the bathroom, the bathroom was not clean and in the hair brush there were remains of hair. Walls are quite thin, so you could hear everything in and outside the building during night time. In summary, we cannot recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stefdani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 23, 2013
We regret to know that plenty of unease come to you during your stay with us. We should have managed the customer care better.
We sincerely apologise for not doing well at taking care of you during your stay at our hotel. And we will improve this to welcome you better in case we have another chance.

Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • English first
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English first
Eastbourne, United Kingdom
Level Contributor
170 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed February 19, 2013

We had a VIP room for three nights. Good views across the water to the islands. Room was a good size and was not too noisy at night. The decor was a little outdated. The shower was good but there was a vey dirty old bath mat on the floor. The bed was a good size but the sheets were not very soft.

In terms of housekeeping it was very disappointing. We were out all day on our second day and our room was not made up. When we were leaving and packing our toiletries we discovered that some of my wife's cosmetics and shampoo had been used as had her razor which had blood and hair all over it that did not belong to her and we had to throw it away. We had an early bus to catch so did not have time to take it up with the management.

Otherwise a cheap place to stay for Nha Trang.

Room Tip: Sea view balcony room
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CC025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 23, 2013
Thank you for your staying with us as well as your review which points out our drawback so that we can make it better. About the razor, it’s quite unexpectable to us as Vietnamese women rarely use such a razor and they also know consequences of using the same razor with others. So we think that this may be a misunderstanding. But in general, we really appreciate your review and hope to have chance to welcome you again to serve you better.
Best regards!
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 11, 2013

We recently stayed here for 3 nights (VIP room <$30/night). This is a great hotel and we could not fault it. Location was great, staff were very friendly and helpful, room was clean and well equipped. We would definitely recommend this hotel to others

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shents1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 23, 2013
Dear friends!
Thank you for staying with us and appreciating our services. Hope to see you in an early day!
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Victoria, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 1, 2013

We had four very good nights at the Golden Sea where the value for money was excellent and all of the staff helpful at all times. On the last night of our stay my son was out at another venue and had his iphone stolen. The next morning the staff arranged a taxi for us to the police station. However we had to return to the hotel to fill out the Police Report. Without asking for assistance the staff volunteered to translate the written report into Vietnamese for us. We returned to the Police Station whereupon they called our hotel for additional details. The manager and one of the staff came to the Police Station to translate for us, the manager also made two trips back to the hotel to photocopy forms for the police. This was excellent service and made a traumatic experience a little easier to take. They were worried that we may not return to Vietnam because of this. But this was only one minor incident and we will be returning to this hotel in the not to distant future. Thank you all so very much.

Room Tip: The ones with a view are very good, as are the others.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gleeso66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 23, 2013
Thank you for another compliment. Your encouragement really push us to do our current job better. Thanks again and hope to see you and your family soon!
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Adelaide
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 1, 2013

The staff at Golden Sea hotel were helpful beyond measure. On the last night of our stay i had my phone stolen. The next morning the staff organized a taxi to the police station, translated my statement into Vietnamese, bought envelopes and stamps to send the report to my home address and helped me through the process. I really couldn't have asked for more, their help eased my worry quite a bit, as i was having a lot of issues communicating with the Nha Trang police. I would have been a mess without them.
As well as this, the room for the price was excellent. This was my second time at the hotel and both experiences were excellent. Rooms are clean when you arrive back and the staff always greet you warmly. Would gladly stay again thanks to the amazing staff and service.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaac99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 3, 2013
We are very glad to know that we have partly eased your worry after your phone had been lost.
It's our pleasure and responsibility as well to support you in such special case.
Thank you for your appreciation and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
601 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
Reviewed January 30, 2013

Stayed here 3N in room 903, on of the "no window" rooms, but in reality it had a small sealed window close to the ceiling with no curtain which let in a lot of light in the morning, and one regular sized bared window looking out into the hallway. The lack of windows made this the only room we've had in 3 weeks in Vietnam that didn't have ants and also the only room where we couldn't hear the street noise. We could, however, hear the maids loud chatter starting at 7am since it seemed their work station was right above ours and could be heard from the stairwell. Breakfast wasn't included so we didn't eat at the hotel, but the massage place next door on the left (when facing the hotel) did $8 one hour massages that were great. Only two towels are provided, which is rather inconvenient if you want a towel for the beach and shampoo was only provided the first day. The reception spoke very little English and weren't very helpful. They also did our laundry but while it looked clean, it didn't have that clean soap smell. They wanted to charge us 30,000 VND but when I mentioned everyone else charged 20,000 she quickly dropped the price.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 2, 2013
Firstly, we would like to express our sincere thanks for your staying with us.

We are very sorry about the noise by the maids from upstair floor. We will remind them about this and ask them to be more silent when doing the cleaning next time.

About the towel, although there are only two in room, we always have some available at receptionist to be ready for guests when they ask for one to go to the beach. It's a regret that we didn't know your demand at that time to assist you better.

Next time , if we have chance to welcome you again, please tell our receptionist anything that you need. We are always willing to support our guests as far as we can.

Once again, thank you and hope to see you again!!!
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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 24, 2013

Golden Sea is the perfect location for any trip to Nha Trang. My room was quiet and comfortable. The staff were amazingly helpful and even threw a party for the guests for new years. I highly recommend the Golden Sea.

Room Tip: Most rooms have european showers, but the double bed rooms are the best. Try and get one with a wind...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenSeaNT, General Manager at Hoang Hai (Golden Sea) Hotel, responded to this review, February 2, 2013
Thank you for staying with us. Your nice comments will encourage us to try harder to provide better services. Thank you and hope to see you again in near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoang Hai (Golden Sea) Hotel

Property: Hoang Hai (Golden Sea) Hotel
Address: 27A Hung Vuong, Nha Trang 57000, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 204 Hotels in Nha Trang
Price Range (Based on Average Rates): $
Number of rooms: 39
Official Description (provided by the hotel):
Our hotel is situated at the center of Nha Trang where there is a variety of entertaining activities and tourism services such as restaurant,shopping,speciality,and expecially Diving club...Our seaview and fully equiped rooms are offered at reasonable prices.We strongly believed that our hotel will satisfy you. ... more   less 
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