Transport from airport was efficient and welcoming but one of the first disappointments happens at the port. For a start I think if you build a hotel that's only accessible by your own boat you shouldnt charge people to use it. And if you do it should be per room not per person. It wasn't even a private crossing so hotel made over a hundred dollars on just our one 15 minute trio. If you are only staying a few nights factor this additional cost into room rate.
I wasn't impressed with check in - we were greeted with a tepid glass of water as a welcoming drink and given we had to wait 20 minutes for another couple to arrive it was a bit lame. other hotels of the same standard always made a big deal of welcome and this felt a bit of a disappointment.
Met on resort jetty by butler and taken to room - a few nice surprise touches I won't disclose but cute.
We had a garden villa which was lovely - very private - covered outdoor seating area, private pool, sandy bank of river and sea beyond. Beware some of the garden villas were not so private - around the lagoon and closer to restuarant and when we were there some guests were playing really loud music which would have driven me mad if I'd been there.
The private pool could have been cleaner and the pump was very noisy so had to be switched off if you wanted to spend time in the garden.
The outdoor bath was nice in principal but a in reality feels a tad exposed As the fencing could be better.
Rooms large and airy and a nice L shape giving sense of space - I particularly liked the reed ceilings.
Would have been nice to have some explanation of the coffee machine given they told me where the wardrobe was - I think some things I can fathom for myself - others not so easy.
Not sure what you could get your butler to do - ours was lovely but really it's just someone to take you to the restaurant - everything else is really a housekeeping job - a nice touch on paper but not entirely essential. The room was always nice to come back to though.
there's no receptionist so if you try to call with an emergency the phone often just rang and rang.
I think the restaurant should have changed their menu more as there's no where else to eat so became a bit tiring especially if you are a vegetarian or don't like seafood - although in fairness they did make me a great pasta to order one night - so maybe they can make you stuff to order.
The service could have been bettacronym a number places For example you could die of thirst trying get drinks in the beach. They just aren't aware and there's no way of attracting a waiters attention. Im surprised because I'm sure with better service guests would spend more.
I didn't like that in our first evening during dinner they started clearing away the tables and chairs around us at 10.30 - I hadn't even had desert so it killed the romance. And a simple 'why not take your deserts to the bar?' would have worked.
We complained because it really did spoil our night and actually the hotel was very good - tool the complaint seriously and worked hard to make it up to us which they did (although I note they it didn't stop staff clearing away the moment the last person had a BBQ just made us feel better).
When you arrive you are asked to fill out a profile and I don't think te hotel used this at all. We ticked options saying we like beach activities, snorkling, spicy food and were interested in cooking classes. And noone ever asked me if I'd like a cooking class, told us where to snorkle, to my knowledge there were no beach activities and as our food got blander and blander we asked for more spice we were told they though we didn't like spicy food. So it's a nice idea but not well executed.
Without doubt this is a stunning resort, with an abundance of butterflies and birds and magnificent gardens and beach. It's very relaxing and perfect for a romantic few days. There is nothing to do and nowhere to go though so think carefully about how long you want to be here for.
I know the management take reviews seriously and respond well to positive critism so it is worth bringing things up. In a way the flaws make it feel personal and not corporate so don't sanitise too much - just improve the service
We would go back - and it's well worth a stay
- Official Description (provided by the hotel):
- Discover the ultimate and unique experience at L'Alyana Ninh Van Bay. Situated in the picturesque Ninh Van Bay, L'Alyana Villas will indulge you with exquisite food, flawless service and its stunning white sand beach. Soak up the surrounding environment of tropical forests and mountains studded with massive granite boulders looking out over the South China Sea. Slip away with a gourmet hamper or indulge with a therapeutic spa treatment - it's all about peace, privacy, and the ultimate holiday in authentic Vietnamese style luxury. Nha Trang City is located 300 km East of Ho Chi Minh Ciy and 25 minutes by car from the Cam Ranh Airport. L'Alyana Ninh Van Bay are located 10 minutes away from Nha Trang by speed boat. L'Alyana Villas serenity are on the lay side of Ninh Van Bay, with the Ocean in front of the resort and protected by beautiful hills and vegetation behind the villas. The L'Alyana Villas Welcome Lounge and jetty is located 16km north of Nha Trang City Centre. Here you will be met by our speedboat which will whisk to away to L'Alyana Villas, a leisurely 8 minute boat ride away. If you are arriving in Nha Trang, our hosts will greet you at Cam Ranh airport, 35kms south of Nha Trang, where they will assist you with your luggage, and bring you to L'Alyana Villas Welcome Lounge. The boat transfers are included in your villa rate. With a total of 33 private pool villas, our Beach and Lagoon Front Villas are set in exclusive, private locations with stunning views over the lagoon and Ninh Van Bay. An open plan layout is designed to take full advantage of the spectacular views and create an inviting indoor/outdoor ambiance. Set into the rain forest our elevated and private Hill Rock Villas offer tree-filtered ocean views. The three store layout provides a spacious sleeping area with king size bed set in the tree canopy; a large entertaining deck and living area where you can enjoy a private dinner cooked by your personal chef; and a substantial bathroom on the lower level. While you feel a million miles away from reality, we do not want you to compromise on comfort. Each villa has a personalized intimacy butler service to attend to your every whim, while rooms are fitted out with every modern convenience including ipod docking stations, wireless internet and full entertainment TV system. For those who want to forget about technology - you can wile away the hours in your hammock or sun lounge and discover how quickly you can adapt to the life of true busy relaxing . ... more less
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- Also Known As:
- An Lam Ninh Van Bay Villas Hotel Nha Trang