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“my opinion about michelia”

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TTC Hotel Premium - Michelia
Ranked #16 of 208 Hotels in Nha Trang
Novokuznetsk, Russia
1 review
“my opinion about michelia”
Reviewed January 20, 2014

I am living in Michelia hotel now, and everything is great now. Our breakfasts are super. Most part of tourists are russians, so I am. There is a problem that there is no shower at the hotel beach. Staff russian is bad, but english is good it helps us very much. I can, t understand why exchange in the hotel begins working at 10 am, because all people need it early morning before their excirsions. It, s a pity that swimming pool end, s it, s work at 10pm. I am here only four days and latter I will write everything about this hotel and it, s staff. Another problem that we can, t swiming at the sea, because all days sea is warning very much, it, s a pity too.

Stayed January 2014, traveled with family
Helpful?
Thank igor12121979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, January 21, 2014
Dear Mr Igor12121979,
Warmest greetings from Michelia Hotel!
Thank you for spending your holiday with us at Michelia Hotel Nha Trang.
It was a pleasure to have you with us, and we are glad to know that overall you had a wonderful stay here. Thank you for attention about the hotel facilities related to swimming pool’s opening hours and shower at hotel beach.

Regarding to your concern about swimming warnings, Our team have been working extremely hard to help guests prevent danger at beach, We do apologize for this inconvenience.
Thank you once again for your insightful feedback, and we sincerely look forward to your next visit.

Best Regards,
Michelia Team.
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  • Sleep Quality
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UK
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 13, 2014

Good location with own private beach. Fair sized room. We arranged a pick up service from airport direct with the hotel and were very impressed by the service provided as not only were we greeted by the drive at the airport but an English speaking member of staff! We also booked the private hotel car to our next destination (Dalat) which was three hour drive and one again were taken by the driver and member of staff.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matildaUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, January 16, 2014
Dear Ms MatildaUK,
Thank you for choosing our Michelia Hotel during your last stay in Nha Trang, Viet Nam. We are very happy to hear that you had a great stay with us, especially your wonderful feedback about our hotel location, private beach as well as hotel service. Thank you once again for your nice review, we sincerely look forward to your next visit.

Happy New Year
All the best,

Michelia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 5 Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 4, 2014

Nice hotel, service was great and location was out of the tourist strip but that wasn't an issue. Hotel had an amazing pool, staff do try their best and do a great job. Our group of 7 decided a change from Novotel after 4 nights and stayed at the Michelia over New Year for 5 nights. They had a New Years Eve Gala that request all guest to attend, cost of $1,106,000VND per person. Was not a good start to the New Year, we only stayed for 2 hours and made our way to the "Sailing Club".
Just some bad vibes that put me off and shall not recommend to anyone to stay here. It seems like 85% were made up if Russian guest, everything in the hotel is assumably catered for them.
A lot of rude guest, total turn off for travelling in hope of meeting and greeting other Foreigners. They do have a beach sectioned off for guest, good luck finding a spot to sunbake/relax.

Room Tip: We were on 8th floor, very noisy!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, January 8, 2014
Dear Ms Kimboz,
Warmest greeting from Michelia Hotel!
Wish you and your family a bright and happy New Year!

It was a pleasure for us to have you as our guest. We are happy that you loved our services, amazing pool and friendly staff.

Regarding to your concern about our location, we are located in the City Center with 1 minute walk to the beach, nearby the main market and many restaurants. Maybe you prefer to go to foreign town which is just 1.5 km away from our hotel.

We serve many guests from many countries per day, more than half ( 55%) are Russian guests due to many direct flights from Moscow to Nha Trang, but we also welcomed guests from the rest of the world such as Australia, Korea, China, France, Germany…And we always take care of our guests.
We sincerely appreciate that you spent your time to share your wonderful feedback about our hotel and looking forward to serve you again in the near future.

All the best,

Michelia Team
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Penguin, Tasmania
Level 6 Contributor
218 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed January 3, 2014 via mobile

I thoroughly enjoyed this hotel just a block back from the beautiful ocean front of Nha Trang. The room was large and comfortable and the breakfast buffet has simply amazing with options from all over the world. The staff were always pleasant and friendly.

Stayed December 2013, traveled solo
Helpful?
1 Thank Elspeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, January 8, 2014
Dear Ms Elspeth L,
Warmest greeting from Michelia Hotel!
Wish you and your family a happy and prosperous New Year!

Thank you for choosing our Michelia Hotel during your last stay in Nha Trang, Viet Nam. We are very happy to read your nice comments about Michelia Hotel, especially for mentioning about our tasty breakfast, comfortable room and friendly staff. We will share your kind words to all the team.
Thank you so much for your kind feedback. We are looking forward to welcome you again in the near future.

Best Regards,

Michelia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nha Trang, Vietnam
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2013

This hotel was beautiful. Very clean and the staff was very attentive. Communication was a little difficult, they spoke okay English but heavily accented, fortunately in my travels I have gotten really good at deciphering accents so I didn't have as much trouble communicating with the staff as my friend I was traveling with.
I spoke with the concierge to book a spa day for myself and my friend for my birthday and the girls at the concierge desk arranged for me to get a complimentary cake for my birthday! And they defiantly put it in the computer because everyone at the front desk wished me a very Happy Birthday all morning before we left. It really made the day extra special. And it was emensly appreciated.
It seems like the entire area caters to the Russian tourists, which is expected as the majority of the people visiting the area were Russian. Aside from them assuming I speak Russian just because I was there, I had no other problems in regards to that aspect.
The pool area was nosy with loud music, refurbishments to the jacuzzi, and a primary school next door, but again the friendly and attentive staff made it a little bit more tolerable.
Clean room, helpful staff, and away from the busiest part of the tourist area. I would recommend this to people who don't mind the sounds of a hundred school children playing outside on a lovely afternoon. Lol

Room Tip: The rooms facing the pool are where the children are loudest. Ask for a room on the other side of th...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mcat3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, December 17, 2013
Dear Mcat3456,
Warmest Greetings from Michelia Hotel and wish you a very happy belated birthday!

Thank you very much for sharing your feedback after your recent visit at Michelia Hotel. It was our pleasure to know that you enjoyed your stay with us, our staff will be very happy to read your nice comment.
Regarding to your concern about the noise, The hotel is located virtually in the city center so perfectly for exploring the downtown. However, the noise from a nearby school bothered guests sometimes because of their break-time. We do apologize for this inconvenience.
All of us hope to welcome you back at Michelia Hotel Nha Trang soon.

Merry Christmas and Happy New Year
Michelia Team
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Oslo, Norway
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 5, 2013 via mobile

We are staying at the hotel now. Although it is a beautiful place and a decent location it is not the place for me. There is loud noise everywhere.

The hotel seems to be most used to catering for Russians. After 4 nights, still has not found anyone from the staff that easily carry a conversation in English.

I'm not sure how many rooms this hotel has, but the 12 sunbeds by the pool are always occupied and the 20 by the beach the same.

Stayed December 2013, traveled with friends
Helpful?
3 Thank AnnaOslo83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, December 16, 2013
Dear AnnaOslo83,
Warmest Greetings from Michelia Hotel!

Thank you for choosing our Michelia Hotel during your last stay in Nha Trang, Viet Nam.

According to our statistic, Russian guests has increased an impressive to 55% in overall due to many direct flights from Moscow to Nha Trang, but we also welcomed many guests from the rest of the world such as Australia, Korea, China, France, Germany…And we always take care of our guests.

Regarding to your concern about sun-lounger at swimming pool and private beach, we have already purchased more sun-loungers to serve guests. Thanks for your attention to this matter.

Once again thank you for your kind feedback, and we look forward to welcoming you again in the near future.

Warmest Regards,

Michelia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2013

Location is good as you can walk down town and venture out with ease.. Breakfast was good, no complaints. Stayed on level 10, view of beach which was amazing. Hotel wifi does not work at this height. Had to go down into the lobby/pool area on ground floor...on a few occasions service was very slow....be prepared, if you're not Russian then they don't attend to you as fast..disappointed. Asked for two bath towels to be sent to our room, never arrived..could hear the gush of water being flushed from another room through the pipes. i wish i read the reviews earlier!!!! Sat down and waited 15 mins to speak to concierge desk about their spa promotion but no one bothered to come over, 4 staff on reception opposite, 1 other guest present. Our bath/shower just flooded halfway across the floor when the shower was used, curtain drawn too...only time we received any interaction was when their door/bell staff (very polite) actually greeted us and only upon check in and check out..wouldn't stay here again, some of the other guests were rude.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teamelite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheliaHotel, Board Of Management at TTC Hotel Premium - Michelia, responded to this review, November 26, 2013
Dear Mr Teamelite,

Warmest greetings from Michelia Hotel!

Thank you for staying with us during your recent trip to Nha Trang. We are very pleased reading that you like our hotel location, beach view and the tasty breakfast as well.

We do apologize that your experience did not meet your expectation due to all issues related above. On behalf of Michelia Hotel, please allow me to express my sincerest apology.

Regarding to your concern about hotel wifi, in this case, high speed cable internet through the hotel is always provided at no any additional charge upon your request. The Wifi is checked everyday to make sure that it is in good condition.

In related with the water issue on the floors, we’ve been fixed this problem so guests will never have this situation any more. Please note that you can always request for maintenance service immediately or a room change and our staff will do their best to accommodate your request.

Also related to our hotel receptionist at lobby, we won't keep our guest waiting any longer than, it probably that our associate misunderstood that you waited for your tour guide (or rested for awhile) at sofa.

Thank you for taking time to share your feedback. We will address this with our Michelia team to improve our services. In order to investigate all your considerable concern, could you please share us your full name and stay period at Michelia by emailing me to dosm@michelia.vn.

Once again thank you for choosing Michelia Hotel, wish you all the best and look forward to welcoming you back.

Kind Regards,

Michelia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TTC Hotel Premium - Michelia

Property: TTC Hotel Premium - Michelia
Address: 04 Pasteur, Xuong Huan Ward, Nha Trang 650000, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 208 Hotels in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4 star — TTC Hotel Premium - Michelia 4*
Number of rooms: 199
Official Description (provided by the hotel):
Nestled in the heart of Nha Trang Beach city, TTC Hotel Premium - Michelia is an ideal spot from which to discover Nha Trang. Only 35km away, this 4-star hotel can be easily accessed from the airport. With the city's main attractions such as Alexandre Yersin Museum, Nha Trang Beach, Khanh Hoa Museum within close reach, visitors to the hotel will just love its location.The facilities and services provided by TTC Hotel Premium - Michelia ensure a pleasant stay for guests. Top features of the hotel include coffee shop, laundry service/dry cleaning, 24hr room service, bar/pub, shops.The hotel features 199 beautifully appointed guest rooms, each including coffee/tea maker, non smoking rooms, satellite/cable TV, in room safe, refrigerator. The hotel's Fitness Center, Jacuzzi,and Beach Front are ideal places to relax and unwind after a busy day. Discover an engaging blend of professional service and a wide array of features at TTC Hotel Premium - Michelia. ... more   less 
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