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“Avoid!!! Worst place we have stayed in 1 and 1/2 months travelling in Asia! Terrible.” 1 of 5 bubbles
Review of Ruby Hotel

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Ruby Hotel
Ranked #143 of 277 Nha Trang B&B and Inns
Level Contributor
3 reviews
“Avoid!!! Worst place we have stayed in 1 and 1/2 months travelling in Asia! Terrible.”
1 of 5 bubbles Reviewed June 17, 2013 via mobile

I don't normally do this sort of thing, but having had the worst experience in this 'hotel' I feel obliged to warn others. We booked a 'deluxe' room and although we weren't expecting much for the price even our lowest expectations were slaughtered!
Where do I start... The sheets on the bed were heavily stained with someone else's blood? Gross & unhygienic! We asked the receptionist to change the bedding whilst we went out only to find when we got back that they had only swapped the bedding with the other bed in the room thinking we wouldn't notice! Disgusting!
Our air con broke 3 times in the 2 nights we stayed.. The window in our room Wasnt really a window you couldn't see out as it was heavily frosted it only let light in.
The tiles in the bathroom on the floor were cracked so when it got wet from the shower you could cut yourself and if you walked on them you could hear the tiles squelching? V dangerous! After finally deciding to check out a day early the receptionist was very rude when we pointed out how bad the room was. She didn't seem bothered about the blooded sheets!!! And was very patronising about the air con telling us we couldn't work the remote properly! We are not stupid..we have been in Asia for 1 1/2 months I think we know how to use the remotes! We never got told about the 'mini bar' and thought the water was free when infact it wasn't. They advertise cable tv yet the tv only had 6 channels all of which were in Vietnamese. We weren't really bothered about the tv but everything else really annoyed us! There is a massive hole in the bathroom as a window with nothing covering it so mozzies/cockroaches can get in. Overall I would not go back here if you paid me.. The pictures on the website are not what you get- false advertising! Avoid this place!

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rachekel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
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English first
Perth, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

I loved this little hotel, we had aircon, double bed, was clean, a tv and internet. For being 3 streets away from the beach you cannot complain about the price, it's surrounded by restaurants and the walk down to the beach is amazing. I'd defiantly come back here.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HarryzoBridgeBurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 6, 2013 via mobile

This hotel is in a great location from the municipal beach. I got a single room with private bathroom for 9USD a night which is the cheapest so far in Vietnam and it was quite good for the price. The staff are also helpful and friendly.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Backpacket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
1 review
2 of 5 bubbles Reviewed March 31, 2013

Nice hotel in a good location. Close to the beach and many good restaurants. Elevators are very slow and seem to stop at floors for no reason. Rooms are adequate with a good view of the ocean. Bathroom needed updating and better lighting. Breakfast was just basic and a bit unorganized.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Magdy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nha Trang hotels

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 28, 2013 via mobile

Great hostel/hotel in a good location about 5 minutes from the beach and about 3 minutes from the bars/restaurants etc.

Staff were very helpful, kind and welcoming and would definitely recommend.

Directions:

If you are stood at the crossroads of Thien Thuat st & Biet Thu, you need to head in the direction of what looks as a dead end. Walk about 50/60 yards and you will see the hotel on the left hand side.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nickoliver4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 21, 2013

Booked over the phone got told $10 then upon arrival were told $11 with no other choice. At first glance the room looked fine, nice and spacious, reasonably clean , decent value for money but it did smell really bad. Mouldy, musky and like an old peoples home mixed with a morgue.
I had planned to Skype family on arrival as we'd been out of contact for some time hence the main reason for choosing Ruby was for the free Wifi. Before taking the room i made sure to ask if Wifi was available in the room and that it was quite important. I was assured there was a 'good connection'. There wasnt. It didnt work, didnt even load up a page. I went downstairs to ask for some help. There is NEVER anyone at the front desk they all hide away in a small room to the right having a great time and it feels like you are disturbing them massively if you want to even ask anything. 1 girl came out and said the Wifi was broken and that it was 'too bad' then went back inside and chatted rudely with the 12 other staff members in there. I then went and asked for a discount as i was annoyed at the lack of wifi. She then continued to laugh and take the mick with all of her friends and told me $1 discount and went back in there mimicking the conversation and laughing.
I then woke in the morning with a chinese style torture air con dripping on my forehead and the noisest clunking ever and swiftly checked out.
(30 second walk to any other guesthouse and sooo much cheaper and better.. Do it!)

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RachelTallulah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed January 4, 2013 via mobile

We paid for three nights but only stayed one. We certainly didn't expect 5 star with the amount we paid but this hotel wasn't for us. The room was tiny and smelt musty, something you grow accustomed to in Asia because of the climate but this was particularly bad. We had no hot water which staff offered to fix but we had already made up our minds to leave. Breakfast was ok but not fantastic. The place is very noisy, there seems to be no sound insulation, the locks make a sound like an alarm going off which can get quite irritating. The bedding and linen was average and old, towels stained. We moved to the Starlet around the corner which is cheaper, more spacious and staff much more friendly.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank KristyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ruby Hotel

Property: Ruby Hotel
Address: 31/E2 Biet Thu, Nha Trang, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #143 of 277 B&Bs / Inns in Nha Trang
Hotel Class:2 star — Ruby Hotel 2*
Number of rooms: 8
Reservation Options:
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