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“Good Stay”

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Sheraton Nha Trang Hotel and Spa
Ranked #12 of 192 Hotels in Nha Trang
Certificate of Excellence
London, United Kingdom
Level Contributor
212 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Good Stay”
5 of 5 bubbles Reviewed May 30, 2014

Sheraton seems to have improved since I last stayed. We had three nights in an extremely comfortable room. No criticism, it was perfect. Also a partial sea view. It is on the ocean and convenient for everywhere. Breakfast buffet excellent but the coffee American! Penthouse bar was a joy, great views, drinks so so. But it is expensive.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grumpy554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 3, 2014
Dear “grumpy554”,

At Sheraton we believe life is better when shared, thank you for sharing your great stay experience on Trip Advisor.
We are very happy that you enjoyed your stay, the buffet breakfast and Altitude Bar on level 28 as well as our facilities exceeded you expectations
We wish you more great stays with Starwood Hotels & Resorts
Cheers.
The Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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england
Level Contributor
186 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

Visited Nha Trang and stayed at the Sheraton in an ocean view room. The view from the room was very nice, with much beautiful blue sea in sight. The room was nicely equipped and there were nice touches like the fresh coffee. A very nice place to stay and rlax.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank salthound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 2, 2014
Dear "salthound",

Thank you for your generous comments regarding your stay at Sheraton Nha Trang Hotel & Spa.

Our team is delighted to know that we have been able to be a part in enhancing your visit and making it memorable and hope to welcome you back in the near future.

Warmest regards

The Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Everything about the location, room, facilities, and view at the Sheraton Nha Trang was exceptional. However, after traveling for 2 weeks throughout Vietnam and getting outstanding service at moderate cost everywhere we stayed, staying here was a sharp reminder that -- under Western standards and management, at least -- service comes at a high cost. This was the only place in Vietnam where we paid American prices for anything (i.e. breakfast, wifi, drinks, etc.). However, everything was exactly as you would expect of any Sheraton level resort worldwide, the view of the beach from our room was amazing, and we absolutely LOVED relaxing by the infinity pool morning, noon, and night. Be sure to check out the rooftop bar / lounge, Altitude, for the best view in Nha Trang and a great happy hour deal (by Western price standards that is) offering stiff drinks at 2 for 1 from 4 to 6 pm nightly.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 3, 2014
Dear “Kelly R”,
Many thanks for taking your time to write your review on TripAdvisor.
We are delighted to know that we meet your expectations and provided Sheraton service. We are happy the you enjoyed the infinity pool and Happy hour at Altitude.

Thank you for choosing to stay at Sheraton Nha Trang Hotel & Spa and we look forward to welcoming you back soon.

Warm Regards.

The Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Very nice hotel where the staff are very friendly and go out of their way to meet your needs. The location is across from the beach and the views are spectacular, both from the room and the top deck. The pool overlooks the ocean and is a very relaxing area. The food for breakfast was plentiful with fantastic choices and tasted very nice. Definitely a good start to the day. The pillows and bed were exceptionally comfortable not the usual hard mattress. Very hard to get out of in the mornings Overall a lovely hotel where they aim to please.Thoroughly enjoyed our stay.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharyn101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 2, 2014
Dear "Sharyn101",

We are pleased that you had a great stay in our hotel and we thank you for your positive comments about our service, infinity pool, "Sweet Sleeper Bed" and breakfast buffet.

We wish you more great stays with Starwood Hotels & Resorts

Cheers.

The Team


Warm Regards.
The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

Took the kids here for spring break. Everyone had a blast. Excellent service. The breakfast and dinner buffet are super yummy. Beautiful ocean view, super clean rooms and very comfortable beds. We were able to keep an eye on the kids go back and forth swimming in the pool to the game room with out leaving our relaxing chairs, yeah!!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shopcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 2, 2014
Dear "Shopcc",

At Sheraton we believe life is better when shared, thank you for sharing your great stay experience on Tripadvisor. We are very happy that you’ve enjoyed your stay with us.

We wish you more great stays with Starwood Hotels & Resorts

Cheers.

The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

I was charged twice on my credit card by this hotel. At the time of booking out I was not confident all as correct but the desk clerk assured me only one payment was taken. Still waiting for a return phone callback 24 hours later after sendings email asking for a call to discuss. Disappointing as we had a wonderful stay at the hotel !

Room Tip: Ocean view room
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 3, 2014
Dear “Martin L”,
Greetings from Sheraton Nha Trang Hotel & Spa.

We are glad that you enjoyed your stay, in relation to the charge we have sent you an email with feedback from the bank that only one transaction was processed.

What can happen is that we take a verification for an amount this is basically a hold of the amount, once you settle your account the balance is released to you.

Please revert to us with the transactions so we can give to the bank for verification.

We apologise for the inconvenience this has caused you.

Stay Connected & Warm regards.

The Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

After travelling around Vietnam in budget hotels, staying at the Sheraton Hotel, Nha Trang was like a little piece of Heaven on earth. The pool is extraordinary and it overlooks the ocean. I felt spoilt from the time I arrived until the time I left. We also experienced superior service here.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, June 2, 2014
Dear "RoniWildeboer",
At Sheraton Nha Trang Hotel & Spa, we believe great things are better when shared! Thank you for posting your generous review of your recent stay on TripAdvisor.

Its great to know that you and your friend have enjoyed the stay in Nha Trang. Do help us spread the word about this wonderful destination and your experience to your friends and family.

We hope to see you back in Vietnam in a near future.

Warm Regards.

The Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Nha Trang Hotel and Spa

Property: Sheraton Nha Trang Hotel and Spa
Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 Luxury Hotel in Nha Trang
#11 Spa Hotel in Nha Trang
#11 On the Beach Hotel in Nha Trang
#11 Family Hotel in Nha Trang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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