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“Great service and polite staff members”

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Sheraton Nha Trang Hotel and Spa
Ranked #12 of 220 Hotels in Nha Trang
Certificate of Excellence
Reviewed February 21, 2013

Stayed at Sheraton during the week before the Vietnamese New Year. Thinking it was going to be crowded I was a little hesitant however upon arrival it was quieter than I imagined.

Arriving in Nha Trang at 8 am and reading on their website that check-in wasn't until 3 PM, we went the desk and asked them if we could leave our belongings there and go for stroll. After waiting for a few minutes, we were told that they had a room that was ready and allowed a super early check-in which was great as we were exhausted. Room was neat and tidy and the bathroom was great. Shower head was amazing, although the water seemed to pool on the ground somewhat.

Buffet Breakfast was plentiful. Lots to choose from and the quality of food was great. Staff members were amazing all around the hotel. Very polite and willing to help out as much as they can.

The infinity pool is amazing and a useful flag system to catch the attention of staff members.

Took a trip to the rooftop bar. The view up there is amazing and I was glad that the bartender knew how to make a proper Mojito! Waiting for the waiter was a little annoying though as they seemed to sneak in as much as they could. Although a DJ was present, no one was sitting inside.

  • Stayed: February 2013, traveled with friends
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Thank terezargh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 25, 2013

Dear “terezargh”,

Thank you for staying with us and taking time to write us this wonderful review.

Our team is happy and proud to hear that you’ve had an great stay with us, and that you enjoyed the pool, Altitude'S MojitoS and our breakfast.

Regarding for your feedback about the Altitude has shared with F&B director and we will follow up with the team.

We look forward to welcoming you again very soon to bring you another memorable stay in Nha Trang.

Warm regards,
The Team

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1,126 - 1,132 of 1,860 reviews

Reviewed February 19, 2013

although rooms seem to be a bit small they are very clean and light. sea view rooms are nice, but be careful not to get one facing constraction together with a sea. in general as Nha trang rapidly developing constractions are everywhere esp. along the beach.
service is very good, hotel bar and restaurant are very affordable and offering good food. if u are not keen of trying local local street food, i would recommend to eat in hotel to ensure u get good quality, clean, fresh food.
u get free access to waterpool and some sport facilities. the beach in front of hotel is good for sun bathing and reading book, but not for swimming as the sea is not so clean. nice beaches are accessible by taxi, generally the ride is not expensive.
the only real drawback is no freeinternet accessin the room.
advice: if you are getting to the aiport yourself, better book airport taxi in advance or arrange it with some taxi outside the hotel. we knew that ride is not more than 250000 in vietnam currency, but when we were to leave hotel porter who probably cooperateswith taxi drivers said 300000. as we didnt have time to argue, we just agreed, but it spoiled all the goodimpression of the hotel.

  • Stayed: January 2013, traveled as a couple
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1  Thank Victoria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 25, 2013

Dear “Victoria T”,

Greetings from Sheraton Nha Trang Hotel & Spa.

Thank you very much for your comment on Trip Advisor.

With regards to the WiFi in the rooms, you may like to consider staying in our Club rooms and Suites as we do provide complimentary WiFi in these room types. Alternatively youCAN use the complimentary WiFi or internet access at Link@Sheraton on Level 1 of the hotel and in the lobby.

Regarding THE taxi fee, Sheraton always recommend guests to use the most reliable and clean service, which may cost slightly higher. However, if you have a preferred taxi company we are more than happy to recommend (the difference is USD $2.5)

Warm Regards.

The Team.

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Reviewed February 18, 2013

Just spent 8 nights at the Sheraton Nha Trang and although it was extremely busy we had a great time. Staff were excellent, well trained bright and happy. The buffet breakfast was world standard and we were very happy with our sea view room. I notice a review about kids everywhere - one has to understand that TET is a very special family time for the Vietnamese and they have a little way to go before understanding that their children need parental control in public/adult areas. Give them a break they are still learning what is expected by us Westerners. All in all a great time. KB

Room Tip: I believe all rooms have a sea view.
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  • Stayed: February 2013, traveled as a couple
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Thank KBWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 25, 2013

Dear “KBWood”,

It is a great pleasure to receive positive feedback and we will share your comments with the team. We appreciate understanding and comments relating to the increased number of children during Tet Holidays.

We are looking forward to welcome you back in the near future.

Warmest regards

The Team.

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Reviewed February 18, 2013

Stayed three nights at Sheraton hotel in Nha Trang. The room is cleaned with nice furniture. They have delicious breakfast with plenty foods. The pool is nice with the view of the ocean. Don't forget to use the steam bath and spa. The beach is across the street with limited chairs and umbrellas (10). The beach is clean with warm, calm water. The hotel is in the center so you can walk to Cho Moi, Cham temple or some seaffod restaurants down of the street. Mud bath at I-resort is a must to go.

Room Tip: Room at higher floors has better view (4th floors or above)
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  • Stayed: January 2013, traveled as a couple
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1  Thank bien5529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 25, 2013

Dear “bien5529 ”,

Greeting from Sheraton Nha Trang Hotel.

We are pleased to know that you had a pleasant time at the pool and enjoyed the convenient location of our hotel.

We hope that you will visit us again in the near future.

Warm Regards.

The Team.

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Reviewed February 16, 2013

We loved the Sheraton when we stayed there for 2 nights and wished we could have stayed longer. The buffet breakfast was amazing and our room looked over the beach. The rooftop bar was spectacular at sunset, great spot for a few drinks. The service was great and we loved the private beach which was just across the road where you got your own umbrella and chairs. The pool was lovely, very nice set up and we loved how comfortable the bed in our room was. We also payed for a couples massage which was relaxing and a great way to finish off the day. We definitely recommend paying that little bit extra to stay here.

  • Stayed: November 2012, traveled as a couple
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Thank Madeline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 19, 2013

Dear “Madeline B”,

Warm greetings from Sheraton Nha Trang Hotel & Spa.

Thank you for choosing the Sheraton Nha Trang, all of us are delighted that you had a great stay with us and enjoyed our hotel services.

We look forward to welcoming you back to our hotel in the future.

Stay Connected and Warm Regards.

The Team

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Reviewed February 15, 2013

Just spent 7 nights here - was absolutely fantastic!! We were upgraded. Right opposite the beach - perfect!! We went during TET, very busy time in Vietnam and Nha Trang was so ALIVE!! The staff at the hotel were so tentative to us, we felt like we were royalty at times. They called us just to make sure everything was ok. You would think eating here would be expensive - not the case. We dined at the hotel for most of the time (just to be safe). We had 3 massages - they were so good and the prices were very good too!! The Altitude bar was great especially on 2 4 1 cocktail nights!! The steam room was really good too - never used one before. I cant fault this hotel at all. Defs would recommend and would stay again when I go back. The DAM Markets were pretty good too. We walked and walked and walked... not probs with the locals, they were so friendly. We thought this was perfect! Try if for yourself, you wont be disappointed!!

  • Stayed: February 2013, traveled as a couple
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Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 19, 2013

Dear “Jo W”,

Thank you very much for sharing your positive review.

We are happy to hear that you enjoyed the TET experience and the food and services in the hotel.

Please tell your friends and we hope to see you back in Nha Trang in the near future.

The Team

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Reviewed February 15, 2013

Staff were very pleasant, allowing us an early check in at 9am, and attending to our every need. Breakfast is a definite must every morning - it was only on our 6th day that we managed to exhaust all the options available. The 6th floor infinity pool has a panoramic view of the beach, and mid afternoon lounging is best followed by drinks (4-6pm happy hour buy one get one free) at the 28th floor rooftop bar at sunset.

Our top recommendation still goes to Mr. Kheng, the pleasant, affable, extremely helpful and resourceful concierge. Whether its helping with altering our train tickets, suggesting nearby chilling places or even contacting the Sheraton Saigon to let us have a shower there before going home, Mr. Kheng's jovial competence and earnest desire to help hotel guests really made our trip to Nha Trang memorable.

Definitely worth a return trip!

Stayed: February 2013, traveled as a couple
Thank Ganesan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded February 25, 2013

Dear “Ganesan N”,

Thank you so much for taking the time to write such a detailed review on the hotel and the team.

We will post your positive comments on the associate notice board and will also recognize the team members who exceeded your expectations.


See you back here soon!!

Cheers

The Team

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Additional Information about Sheraton Nha Trang Hotel and Spa

Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 Family Hotel in Nha Trang
#12 Luxury Hotel in Nha Trang
#12 Spa Hotel in Nha Trang
#12 On the Beach Hotel in Nha Trang
Price Range: $120 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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