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“Beachside - a pity about the Russian Tourists”
Review of Novotel Nha Trang

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Novotel Nha Trang
Ranked #11 of 209 Hotels in Nha Trang
Certificate of Excellence
Brisbane
Level 6 Contributor
962 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 415 helpful votes
“Beachside - a pity about the Russian Tourists”
Reviewed April 22, 2014

The hotel is relatively new and situated right on the beachside with only a road between the hotel and its bit of reserved beach. The rooms are not large but quite adequate (one doesn't spend much time in the room anyway), and the split level effect down to the balcony and lounge area is well done. The balcony overlooking the beach is great for sunrise watching and great for afternoon drinks as the sun sets behind the hotel (casting an elongated shadow over the beach).
The breakfast was quite good and very busy as ill-mannered Russian tour groups also seem to use the hotel. In fact, Nha Trang seems to be a favourite of the Russian Tour Group industry as they are everywhere and most menus, signs, etc are written in both English and Russian.
The pool is very small considering the hotel and does not get much sun as the hotel shadows it for a lot of the day. However, it is great to cool off after a day visiting various sites around the town as well as the islands.
There are plenty of restaurants in the surrounding area.
The ATM's in Nha Trang seem to only allow for withdrawals of 2m VND which is different from most of Vietnam of 5m VND.

Room Tip: A front beach view on one of the upper floors is the way to go.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AntarcticBound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 24, 2014
Dear AntarcticBound,

Greetings from Novotel Nha Trang!

Thank you again for taking the time to share your experiences at Novotel Nha Trang. I am delighted to know that you are enjoyable with our standard room, great sea view and various foods in breakfast.
Beside that, our staff always is willing to recommend you some good restaurants near by our hotel.
You may wish to know that Novotel Nha Trang is a mixed market hotel, not for Russian market only.
Thank you for your compliment. I will pass on your kind words to all our staff and they will be happy to read it.
We look forward to having you with us again soon.

Warm Regards,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (400)
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English first
London, UK
Level 5 Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 21, 2014

We upgraded our room from standard to the next level with a sea view and balcony - $23 per night but worth it. Bathroom has a sliding door which opens to give you ocean view as you wash! Room was super clean. We had an issue with the safe and the maintenance guys were sent to sort it out within minutes.

Nice breakfast buffet with omelette/egg cooking station. Go for the excellent coffee from the espresso machine rather than the stuff they bring round in jugs.

Location on the beachfront couldn't have been better. crossing the road to get to the promenade was made easier by the security staff who would stride out into the road and hold up the traffic for you. You're also well placed here for restaurants and bars.

Avoid the tour desk - lady there sold us an expensive private snorkelling trip that involved spending most of the day at a down market holiday resort (tam island). Probably at least partly our fault for not taking enough interest in the itinerary but she didn't seem to have much of a clue about what her products involved.

Nice pool though a bit small and limited numbers of chairs/loungers, though I suspect most sun worshippers went to the beach anyway.

Room Tip: Sea view rooms make your stay special - worth it if you have the spare dollars/dong
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Munrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 24, 2014
Dear Munrox,

Greetings from Novotel Nha Trang!

Thank you for choosing our hotel as your accommodation choice during your recent trip to Nha Trang. I'm glad to hear that you are so enjoyable with luxury room and helpful staff! Our staff takes great pride in providing exemplary service to all of our guests.
You may wish to know that the number of sun beds and umbrellas is limited by local Government for every hotel in Nha Trang. However, currently, we have arranged 32 beds and 16 umbrellas for available.
I will be sure to share your kind words with our members.
Thank you for sharing your experience and all of us look forward to welcoming you back at Novotel Nha Trang soon.

Warm regards,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

staff is also very nice, surprisingly upgraded our room from standard to deluxe with sea view balcony!!! It was really great. Breakfast buffet is also provided with various choices. You can also choose to eat at room, so that can enjoy the food with sea view.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TauruszZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 24, 2014
Dear TaurusZ,

Greetings from Novotel Nha Trang!

Many thanks on your great review about sea view room, various food and friendly staff. I will pass on your kind words to all the staff and they will be very happy to read your comments.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Yours sincerely,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johannesburg
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 21, 2014 via mobile

Got the corner room on the 12th floor with amazing views! Everything went smooth - airport pick up, check in, lunch on the beach, and happy hour cocktails. We found everyone to be very friendly and helpful, and i have to mention Thi - he even remembered our names. We really felt special!

Stayed April 2014, traveled as a couple
Helpful?
Thank mlg999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 22, 2014
Dear Mlg999,

Greetings from Novotel Nha Trang!

Thank you so much for your review of our hotel. I'm thrilled to hear that you felt super special during your recent trip in Nha Trang.
Our staff takes great pride in providing exemplary service to all of our guests. I am so glad that you were able to experience the genuine hospitality by Mr. Thi. They truly love what they do and it shows! I will be sure to share your kind words with them.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Warm regards,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnard Castle, United Kingdom
Level 5 Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 21, 2014 via mobile

Novotel hotel was excellent every thing about this place was fab the food was very good the staff helpful and very friendly mr thi was very efficient and helpful.To cross the road to the beach was like playing chicken but the beach staff helped you to cross .Thank you for a wonderful holiday. Hope to return one day

Stayed April 2014, traveled as a couple
Helpful?
Thank barrielinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 22, 2014
Dear Barrielinda,

Greetings from Novotel Nha Trang!

Many thanks on your great review about delicious food and helpful staff! Happy guests make all our efforts worthwhile and we are glad to read of your enjoyable experience during your stay in Novotel Nha Trang, especial Mr. Thi.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Yours sincerely,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streaky Bay, Australia
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 20, 2014

Arrived at the Novotel Nha Trang to our pre paid room, booked through our travel agent, to find bedding for four people, not the five people on the itinerary. We were then charged another $25 per night for a fold up bed -the staff said they thought the third child usually slept in a bed with another child. Disappointing for a large chain like the Novotel.
Rooms are quite nice and staff were friendly, the bedding situation did sour the stay somewhat.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rebeccaonisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 23, 2014
Dear Rebeccaonisland,

Greetings from Novotel Nha Trang!

We would like to thank you for choosing our hotel as your accommodation choice during your recent trip to Nha Trang.
Besides that, we sincerely appreciate you taking time sharing experience with us. We are delighted to know that you are enjoyable with our nice room and friendly staff.
You may wish to know that following the hotel’s children policy, we apply free of charge accommodation and breakfast for two children under 16 years old sharing their parent’s room and utilizing existing bedding. The surcharge will apply for any extra bed required.
Once again, we thank you for your continued support and hope we will have pleasure of serving you and your family again soon.

Warm regards,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 19, 2014 via mobile

Came here as a big family. Check in was smooth and overall first impressions were great. Lobby was large and clean and modern too with lots of people bustling around and drinking cocktails. Room was amazing. The view was well worth the price. Bathroom was interesting. There is a clear glass panel that shows the bathroom from the bedroom however you can cover it over. We had a relaxing massage in the evening. Wasn't that spectacular. An hour of bliss at a very reasonable price too. So much so my father went twice! Sauna and steam room was good. Pool on the small side but hey, you got the sea less than 20 steps away from the hotel. Breakfast was superb. Great quality and choice too. Overall a lovely stay. Highly recommend. Staff were fantastic. Only thing we found odd was that they're always a bit reluctant to give towels away but other than that. Great!

Stayed April 2014, traveled with family
Helpful?
Thank CupcakeQueen1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 22, 2014
Dear CupcakeQueen1,

Greetings from Novotel Nha Trang!

Great review and very informative for any perspective traveler. Many thanks for sharing your experience of your stay with us. We are thrilled Novotel Nha Trang turned out to be a good choice.
Thank you for your compliments on our express check in, standard room, helpful staff and relaxing massage as well as our service.
We have also picked up on your comment regarding the housekeeping and will emphasize on training in that too.
It was a pleasure to have had you back. I hope it's not too long before you visit us again.

Warm regards,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Nha Trang

Property: Novotel Nha Trang
Address: 50 Tran Phu Street, Nha Trang 652076, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Nha Trang
#7 Business Hotel in Nha Trang
#7 Romantic Hotel in Nha Trang
#11 Luxury Hotel in Nha Trang
#11 On the Beach Hotel in Nha Trang
#11 Spa Hotel in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Nha Trang 4*
Number of rooms: 154
Official Description (provided by the hotel):
Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more   less 
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Also Known As:
Novotel Nha Trang Hotel Nha Trang
Accor Nha Trang

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